You could increase the priority of the calls to different CSQs in the script so that the more important queues will be answered first.<br><br><div class="gmail_quote">On Wed, Sep 9, 2009 at 3:34 PM, c3voip <span dir="ltr"><<a href="mailto:c3voip@nc.rr.com">c3voip@nc.rr.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><span style="color: rgb(31, 73, 125);">All 5 queues are set to Resource
Skills for Resource Pool Selection Model.</span></p>
<p><span style="color: rgb(31, 73, 125);"> </span></p>
<p><span style="color: rgb(31, 73, 125);">If an agent has a skill level of
6 for CSQ #1 and also has a skill level of 5 for CSQ #2, is the agent supposed
to be presented with a call from CSQ #1 before the call from CSQ #2 no matter which
call hit its queue first? </span></p>
<p><span style="color: rgb(31, 73, 125);"> </span></p>
<p><span style="color: rgb(31, 73, 125);">In my testing it does not work
this way.</span></p>
<p><span style="color: rgb(31, 73, 125);"> </span></p>
<p><span style="color: rgb(31, 73, 125);">Thanks,</span></p>
<p><span style="color: rgb(31, 73, 125);">-C</span></p>
<p><span style="color: rgb(31, 73, 125);"> </span></p>
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<p><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> Matt Slaga (US)
[mailto:<a href="mailto:Matt.Slaga@us.didata.com" target="_blank">Matt.Slaga@us.didata.com</a>] <br>
<b>Sent:</b> Wednesday, September 09, 2009 4:28 PM<br>
<b>To:</b> c3voip; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] CCX CSQ prioritizing</span></p>
</div>
</div><div><div></div><div class="h5">
<p> </p>
<p><span style="color: rgb(31, 73, 125);">Make sure your CSQs are set for
skills based routing.</span></p>
<p><span style="color: rgb(31, 73, 125);"> </span></p>
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<p><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>c3voip<br>
<b>Sent:</b> Wednesday, September 09, 2009 4:26 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] CCX CSQ prioritizing</span></p>
</div>
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<p> </p>
<p>I have CCX 7 Premium with 5 CSQ’s and 5 agents, and
the agents can answer calls from all 5 queues via Resource skills. </p>
<p> </p>
<p>My question is, is there a way to prioritize the order in
which the queues get handled? From my testing it seems like it is first
come first serve. I have tried adjusting the skill level of my test
agents and that doesn’t seem to change which queue calls get taken from
first. Am I thinking about this wrong?</p>
<p> </p>
<p>Thanks,</p>
<p>-C</p>
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