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<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>There is no black & white answer
to this. The purpose of an OEM software product is ease of install &
support etc. Attendant Consoles can have advanced features in larger environments,
but for the “majority” a standard set of features will do the job<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Looking at CUxAC over the old
CAC, there is a marked improvement in features & supportability (the old
CAC was problematic for Cisco), and has a roadmap for future versions (old CAC didn’t
have this for a while prior to its EoL). Something like CUPS integration was
just not possible with the old CAC due to its old architecture etc.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Comparing CUxAC to Arc does
depend on the customer requirements. For example, if you have a system that has
basic requirements around call control & directory, then the CUxAC products
absolutely fit the bill. Its only when there are advanced requirements that Arc
should then be applicable – this is why you have the Arc option on S+
too. However, the KEY thing is accurately identifying this during the sales or
scoping cycle – awareness of this nowadays is important, and we often
come up with issues after the event, because the wrong product was used
initially – this then leads to RMA’s etc to get the right thing. As
you know, we can help you & your local Cisco team with this where
appropriate – from a compensation point of view, they all count!<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>From Cisco’s point of view,
they have to balance customer requirements with their internal issues. For example,
TAC support worldwide is important – introducing a new product for the WW
TAC means that it must be straightforward and easy to support – you simply
cannot have this requirement and “all singing all dancing”
functionality in the first release of a brand new product. Other issues such as
accessibility compliance (for blind/partially sighted operators), multi lingual
support, right to left languages & non standard character languages (Hebrew,
Arabic, Chinese) are all requirements that the Cisco BU has, but of course isn’t
something that we on a daily basis here in the US during our day to day jobs<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Hope this sheds some insight
into the whys and wherefores, keep the questions coming !<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Cheers<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span lang=EN-GB style='font-family:"Arial","sans-serif";
color:navy'>Bennie Grant<br>
</span></b><i><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:navy'>VP - Operations<br>
</span></i><b><span lang=EN-GB style='font-family:"Arial","sans-serif";
color:navy'>Arc Solutions (International) Inc<br>
</span></b><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:navy'>Part of the Mettoni group | </span><span lang=EN-GB
style='color:#1F497D'><a href="http://www.mettoni.com/"><span style='font-size:
8.0pt;font-family:"Arial","sans-serif"'>www.mettoni.com</span></a> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:red'>*****Arc Solutions have now
launched online Forums for our customers and partners. Visit <a
href="http://forum.arcsolutions.com/">http://forum.arcsolutions.com</a> to
register*****<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Voice Noob
[mailto:voicenoob@gmail.com] <br>
<b>Sent:</b> Monday, September 14, 2009 9:26 AM<br>
<b>To:</b> Bennie Grant; 'Jason Aarons (US)'; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Summary new Cisco Unified Console<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>When is the CUxAC product line
going to be more feature comparable to the ARC product? I have been in several
conversations with customers and it seems that most of their needs for a
console product are meet with ARC and not with CUxAC. Even in your e-mail
below you state that at 10 consoles they should look at ARC but CUEAC can scale
to 25 consoles. Also the price for CUEAC Vs. ARC is something you have to look
at as well. The price for CUEAC gets out of reach very quickly for some
customers.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I am not complaining like most
about why there is no free version. I thought the old AC product was JUNK
even though it was free you get what you pay for. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Bennie Grant<br>
<b>Sent:</b> Saturday, September 12, 2009 10:49 AM<br>
<b>To:</b> Jason Aarons (US); cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Summary new Cisco Unified Console<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>It’s not partition aware
– for example line state etc. For 10 consoles, you’re about right –
although you would also want to include UCSS and possibly SmartNet too<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>For a system that size though,
customer would likely be wanting options such as redundancy, reporting as well,
and they’d likely have some specific directory requirements. CUEAC may meet
the requirements, if its just a basic system but be aware of the other
requirements too – with systems this size we often find the customer
wants these other options too….As I mentioned previously, DD are a fully
fledged Arc partner, so we can help you work out if CUEAC or Arc is the right
fit (they’re all Arc products, so we’re pretty agnostic – its
just making sure the customer gets what they need, not just whatever is easiest
to quote!)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Feel free to drop me a line directly
if you need any help scoping it out<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Cheers<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span lang=EN-GB style='font-family:"Arial","sans-serif";
color:navy'>Bennie Grant<br>
</span></b><i><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:navy'>VP - Operations<br>
</span></i><b><span lang=EN-GB style='font-family:"Arial","sans-serif";
color:navy'>Arc Solutions (International) Inc<br>
</span></b><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:navy'>Part of the Mettoni group | </span><span lang=EN-GB
style='color:#1F497D'><a href="http://www.mettoni.com/"><span style='font-size:
8.0pt;font-family:"Arial","sans-serif"'>www.mettoni.com</span></a> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:red'>*****Arc Solutions have
now launched online Forums for our customers and partners. Visit <a
href="http://forum.arcsolutions.com/">http://forum.arcsolutions.com</a> to
register*****<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason Aarons (US)
[mailto:jason.aarons@us.didata.com] <br>
<b>Sent:</b> Saturday, September 12, 2009 11:25 AM<br>
<b>To:</b> Bennie Grant; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Summary new Cisco Unified Console<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Is CUEAC mulit-tenant/partition
aware? <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Appears as if 10 operators using
CUEAC I should budget around $30k list, plus the server/os/SQL (another $10k)
?Sound about right?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Bennie Grant
[mailto:Bennie.Grant@mettoni.com] <br>
<b>Sent:</b> Friday, September 11, 2009 11:28 PM<br>
<b>To:</b> Jason Aarons (US); cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Summary new Cisco Unified Console<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Sorry to tell you this, but you <b><u>are
NOT correct</u></b> I’m afraid:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Cisco Attendant Console (CAC) is
end of life and unsupported on new installations of CM 7.x and above<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Cisco Unified Business Attendant
Console (CUBAC), Cisco Unified Department Attendant Console (CUDAC) and Cisco
Unified Enterprise Attendant Console (CUEAC) are the replacements for the new
EoL old CAC. <b><u>All of these options are “pay for” – there
is no FREE Attendant Console option</u></b>. These are the Arc Solutions OEM
Consoles. Therefore, there is a PER SEAT/PER CONSOLE license fee for any of the
new Attendant Consoles – referred to as CUxAC as the portfolio. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>List pricing for these consoles
(if memory serves me right is)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>CUDAC - $1,195<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>CUBAC - $2,195<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>CUEAC - $2,995<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Arc Enterprise Solutions Plus is
then available, and then beyond that Arc Enterprise Premium for Arc partners
(of which DD is one). <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>For any of these options, a
physical server is required. The Arc portfolio supports VM, however TAC do not
support CUxAC in a Virtual environment today.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Let me know if you need any more
information on this – DiData are a recently signed fully fledged Arc
partner, and we’ll be doing a lot of education sessions, training etc
with you over the coming weeks & months to help you through this. In the
meantime though, drop me a line if you need any more info <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>However, the bottom line is NO
– this new Cisco Attendant Consoles are not free!<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Cheers<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span lang=EN-GB style='font-family:"Arial","sans-serif";
color:navy'>Bennie Grant<br>
</span></b><i><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:navy'>VP - Operations<br>
</span></i><b><span lang=EN-GB style='font-family:"Arial","sans-serif";
color:navy'>Arc Solutions (International) Inc<br>
</span></b><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:navy'>Part of the Mettoni group | </span><span lang=EN-GB
style='color:#1F497D'><a href="http://www.mettoni.com/"><span style='font-size:
8.0pt;font-family:"Arial","sans-serif"'>www.mettoni.com</span></a> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:red'>*****Arc Solutions have
now launched online Forums for our customers and partners. Visit <a
href="http://forum.arcsolutions.com/">http://forum.arcsolutions.com</a> to
register*****<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Jason Aarons (US)<br>
<b>Sent:</b> Friday, September 11, 2009 10:24 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Summary new Cisco Unified Console<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Am I correct in that CUEAC is a
free product in regards to the Cisco software license fees? (I still need a
server, OS, SQL, etc)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Arc Enterprise (Cisco Solutions
Plus)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><a
href="http://www.arcsolutions.com/north_america/solutions/products/arc_enterprise.aspx">http://www.arcsolutions.com/north_america/solutions/products/arc_enterprise.aspx</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Cisco Unified Console <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><a
href="http://www.cisco.com/en/US/products/ps7282/index.html">http://www.cisco.com/en/US/products/ps7282/index.html</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Cisco Attendant Console (CAC)
End of Life<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><a
href="http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/end_of_life_notice_c51-499091.html">http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/end_of_life_notice_c51-499091.html</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Part Numbers (retail list prices
shown)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>(CAC) Cisco Attendant Console
(end of life/end of sale)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>(CUDAC) 2-Clients, Cisco Unified
Department Attendant Console CUD-ATT-CON= Price $0.00<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>(CUBAC) 6-Clients, Cisco Unified
Business Attendant Console CUB-ATT-CON= Price $0.00<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>(CUEAC) 25-Clients, Cisco Unified
Enterprise Attendant Console CUE-ATT-CON= Price $0.00/ plus separate
Unified Attendant Server+Windows 2003 Server+SQL Server 2005
Standard/Enterprise, AV)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>SolutionsPlus ARC Enterprise PC
Attendant Consol SP-ARC-ENP-ATT-CON= Pricing Starts at $4500.00/plus separate
Unified Attendant Server)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Unified Enterprise Attendant
Console Release 3.0.1.4 <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Release 14 April 2009<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Table 1-2 has Product Feature
Table<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>17” Monitor/SoundCard
highly recommended<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/arcrn3014.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/arcrn3014.pdf</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'>
<hr size=1 width="100%" align=center>
</span></div>
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<PRE>*************************************************************************
Please consider the environment before printing this e-mail
*************************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager. http://www.mettoni.com
Mettoni Ltd
Registered in England and Wales: 4485956
9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN
*************************************************************************
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