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Hi all,<BR>
<BR>
One of my customer has added new QM licenses in UCCX 7 but its not replicating into the QM administrative tool. I tried to Manually synchronize but it gives an error and when i look into the logs it displays<BR>
<BR>
"ERROR FCSS-001 failed to synchronize LCC:<Call Center 1>, fcn<SPeripheral::initialize>, problem<sql failure, failed to get agents, peripheral id<pid>>, errcode<-20>"<BR>
<BR>
I also tried to change the Side A and Side B enteries into QM CC database settings but it also doesn't accept it.<BR>
<BR>
any help will be appreciatable.<BR>
thanks in advance<BR><BR><FONT color=#0000ff face="Lucida Handwriting, Cursive">Regards,</FONT><BR><FONT color=#0000ff face="Lucida Handwriting">Sheeraz </FONT><BR><BR><BR><BR><br /><hr />Add other email accounts to Hotmail in 3 easy steps. <a href='http://clk.atdmt.com/UKM/go/167688463/direct/01/' target='_new'>Find out how.</a></body>
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