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</style></head><body lang="EN-US" link="blue" vlink="purple"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; FONT-WEIGHT:Normal;">My cust didn't give me much to go by. Some cco docs I read last night said similar things searched for bugs and tac case notes. Will see wahat cust says today<br><br>excuse typos from my mobile device</span><br><br><hr><span style="font-size:10pt;font-family:Tahoma; font-weight:bold">From: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">Mike Thompson <mthompson729@gmail.com></span><br><span style="font-size:10pt;font-family:Tahoma; font-weight:bold">Sent: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">Wednesday, September 23, 2009 9:44 PM</span><br><span style="font-size:10pt;font-family:Tahoma; font-weight:bold">To: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">'Gwenzit' <gwenzit@yahoo.com>; cisco-voip@puck.nethernet</span><br><span style="font-size:10pt;font-family:Tahoma; font-weight:bold">Subject: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">RE: [cisco-voip] External Callers Voicemail does not get to users nor does mwi work? anyone heard of this ?</span><br><br><div class="Section1"><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have, it’s a back end service issue. Do you have multiple unity servers and / or message stores?<o:p></o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>In my customer’s case, a reboot of Unity addressed it as well.<o:p></o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@pucknether.net] <b>On Behalf Of </b>Gwenzit<br> <b>Sent:</b> Wednesday, September 23, 2009 5:22 PM<br> <b>To:</b> cisco-voip@puck.nether.net<br> <b>Subject:</b> [cisco-voip] External Callers Voicemail does not get to users nor does mwi work? anyone heard of this ?<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><div><div><p class="MsoNormal"><span style="color:black">internal vm works when someone leaves a message.The users receive a new message notification and can retrieve the vm . External users calling into the system get to the persons vm box, leave a message but the user never receives the vm nor does the mwi notify the called party there is a voice message waiting. <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="color:black">rebooted the unity server and all is fine now. We have not done any updates or patches lately so this is a new problem that just popped up suddenly.<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="color:black">Its unity 5,<o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="color:black">Anyone ever seen this?<br> <o:p></o:p></span></p></div><div><div><div><p class="MsoNormal"><strong><span style="color:black">GregW </span></strong><span style="color:black"><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Courier New";
color:black'>CONFIDENTIALITY NOTICE: This email message and any attached files are intended only for the use of the individual to which this is addressed to and may contain information that is confidential, proprietary, privileged and/or exempt from disclosure under applicable law. If the reader of this message is not the intended recipient you are notified that any distribution, copying, disclosure and use of, or reliance on the contents of this transmission is strictly prohibited. If you have received this transmission in error, please notify the sender immediately by return e-mail (or email </span><span style="font-size:10.0pt;color:black"><a href="mailto:gwenzit@yahoo.com" target="_blank"><span style='font-family:"Courier New"'>gwenzit@yahoo.com</span></a></span><span style='font-size:10.0pt;font-family:"Courier New";color:black'>) and destroy the transmission by deleting the original message attachments and all copies. </span><span style="color:black"><o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p></div><div><p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p></div></div></div></div></div></body></HTML>