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Cisco AC client is all but dead. That said in general:<br>
<br>
ccm.exe sends endcall notification to CTIManager.<br>
CTIManager passes that down to AC via jtapi<br>
AC client reads jtapi message from stack and updates UI.<br>
<br>
So either:<br>
ccm.exe is not sending notification of termination<br>
ctimanager is not passing it through<br>
acclient is not getting the message off the stack (we've seen the queue
jammed before due to jvm timing issues)<br>
or acclient is not updating the UI (we've also seen jvm race conditions
affect UI updates)<br>
<br>
ACClient includes jvm bundled in the client installer now I believe.
So, did you upgrade acclient after upgrading CM? Alternatively, have
you tried using the 6.1.3 or earlier acclient with this version of CM.
That would help to isolate the problem.<br>
<br>
Diagnosing this would require CCM SDI/SDL traces, Ctimanager SDI/SDL
traces, ACServer traces, jtapi traces from the acclient, acclient
traces from the acclient.<br>
<br>
<br>
A quick search through bugs doesn't show anything similar.<br>
<br>
/Wes<br>
<br>
On Tuesday, September 29, 2009 3:56:42 PM, Scott Voll
<a class="moz-txt-link-rfc2396E" href="mailto:svoll.voip@gmail.com"><svoll.voip@gmail.com></a> wrote:<br>
<blockquote
cite="mid:f84a38d30909291256k16434492w387dac73c7918d92@mail.gmail.com"
type="cite">When you figure it out..... let me know too.
<div><br>
</div>
<div>Scott<br>
<br>
<div class="gmail_quote">On Tue, Sep 29, 2009 at 12:28 PM, Jeff
Ruttman <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:ruttmanj@carewisc.org">ruttmanj@carewisc.org</a>></span>
wrote:<br>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div><span><font face="Arial" size="2">Greetings,</font></span></div>
<div><span></span><span></span> </div>
<div><span><font face="Arial" size="2">In Attendant Console and in
the Call Control window, the operator's phone lines are listed. When a
call rings a line, you see the ringing phone icon next to the line
getting the call and you see the call in the call details. Since my
upgrade to 6.1.4su1, calls that have come in but are no longer in
progress remain in the call details and the ringing phone icon
continues to display. New calls can come in ok, can be answered,
transferred, etc, but those old calls aren't clearing the call details
list. These phantom, uncleared calls just build up. Restarting the
phone (or AC, I believe) clears them.</font></span></div>
<div><span></span> </div>
<div><span><font face="Arial" size="2">This appears to happen on
calls that don't get answered but not all that go unanswered. </font></span></div>
<div><span></span> </div>
<div><span><font face="Arial" size="2">I've tried restarting the AC
services on all the servers.</font></span></div>
<div><span></span> </div>
<div><span><font face="Arial" size="2">Any other ideas?</font></span></div>
<div><span></span> </div>
<div><span><font face="Arial" size="2">Thanks</font></span></div>
<div><span><font face="Arial" size="2">jeff</font></span></div>
<div> </div>
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