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<DIV><SPAN class=440151719-29092009><FONT face=Arial
size=2>Greetings,</FONT></SPAN></DIV>
<DIV><SPAN class=440151719-29092009><FONT face=Arial size=2></FONT></SPAN><SPAN
class=440151719-29092009><FONT face=Arial size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=440151719-29092009><FONT face=Arial size=2>In Attendant
Console and in the Call Control window, the operator's phone
lines are listed. When a call rings a line, you see the ringing phone icon
next to the line getting the call and you see the call in the call
details. Since my upgrade to 6.1.4su1, calls that have come in but are no
longer in progress remain in the call details and the ringing phone icon
continues to display. New calls can come in ok, can be answered,
transferred, etc, but those old calls aren't clearing the call details
list. These phantom, uncleared calls just build up. Restarting
the phone (or AC, I believe) clears them.</FONT></SPAN></DIV>
<DIV><SPAN class=440151719-29092009><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=440151719-29092009><FONT face=Arial size=2>This appears to
happen on calls that don't get answered but not all that go unanswered.
</FONT></SPAN></DIV>
<DIV><SPAN class=440151719-29092009><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=440151719-29092009><FONT face=Arial size=2>I've tried
restarting the AC services on all the servers.</FONT></SPAN></DIV>
<DIV><SPAN class=440151719-29092009><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=440151719-29092009><FONT face=Arial size=2>Any other
ideas?</FONT></SPAN></DIV>
<DIV><SPAN class=440151719-29092009><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=440151719-29092009><FONT face=Arial
size=2>Thanks</FONT></SPAN></DIV>
<DIV><SPAN class=440151719-29092009><FONT face=Arial
size=2>jeff</FONT></SPAN></DIV><DIV> </DIV>CONFIDENTIALITY NOTICE: The information contained in this email including attachments is intended for the specific delivery to and use by the individual(s) to whom it is addressed, and includes information which should be considered as private and confidential. Any review, retransmission, dissemination, or taking of any action in reliance upon this information by anyone other than the intended recipient is prohibited. If you have received this message in error, please reply to the sender immediately and delete the original message and any copy of it from your computer system. Thank you.</BODY></HTML>