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<p><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> Bev Kandra [mailto:<a href="mailto:bev@thetranscendgroup.com" target="_blank">bev@thetranscendgroup.com</a>] <br><b>Sent:</b> Wednesday, September 30, 2009 3:46 PM<br>
<b>Cc:</b> Kathy Tarkington<br><b>Subject:</b> CHECK OUT THE AGENDA!! CIPTUG Technology Forum COMPLIMENTARY REGISTRATIONS for CIPTUG Southeast Chapter Members</span></p></div></div>
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<p><b><span style="FONT-SIZE: 10pt">Still undecided? …. Learn from real world experiences and gain valuable insight!</span></b></p>
<p><b><span style="FONT-SIZE: 10pt"><br><i>Spotlight on featured end-user speaker:</i></span></b><i><span style="FONT-SIZE: 10pt"> John Hathcock, CCVP, Manager of Voice Operations, E*Trade Financial.</span></i></p>
<p><i><span style="FONT-SIZE: 10pt">John manages the support team for E*Trade voice systems globally, including IPT, contact center, call recording and Unified Communications.</span></i></p>
<p><i><span style="FONT-SIZE: 10pt">In the SIP Trunking, Upgrading Communications Manager and Troubleshooting Communications Manager Workshops, John will provide a “real world” perspective based on his experiences and expertise. </span></i></p>
<p><b><span style="FONT-SIZE: 10pt"><br>Check out the entire CIPTUG Technology Forum Agenda below .. See you October 22<sup>nd</sup> at the Country Club of Roswell!!</span></b></p>
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<p><b><span style="FONT-SIZE: 9pt; COLOR: #1f497d">Remember to register by close of business on Thursday, October 1<sup>st</sup> … and receive a Complimentary Registration to the CIPTUG Technology Forum at the Country Club of Roswell on October 22<sup>nd</sup>. </span></b></p>
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<p><b><span style="FONT-SIZE: 9pt; COLOR: #1f497d">Registration instructions:</span></b><span style="FONT-SIZE: 9pt"> </span><b><span style="FONT-SIZE: 9pt; COLOR: #1f497d"></span></b></p>
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<p style="MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 40.5pt; MARGIN-RIGHT: 0in"><span style="FONT-SIZE: 9pt"><span>1.<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt"><a href="https://www.signup4.net/Public/ap.aspx?EID=2009607E&TID=XCA9kB44QjPI%2fnpg2PE1zw%3d%3d" target="_blank">Click here</a> or paste the following web address into your browser <a href="https://www.signup4.net/Public/ap.aspx?EID=2009607E&TID=XCA9kB44QjPI%2fnpg2PE1zw%3d%3d" target="_blank">https://www.signup4.net/Public/ap.aspx?EID=2009607E&TID=XCA9kB44QjPI%2fnpg2PE1zw%3d%3d</a> </span></p>
<p style="MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 40.5pt; MARGIN-RIGHT: 0in"><span style="FONT-SIZE: 9pt"><span>2.<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt">Select the city for which you are registering this customer</span></p>
<p style="MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 40.5pt; MARGIN-RIGHT: 0in"><span style="FONT-SIZE: 9pt"><span>3.<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt">Select pass type </span></p>
<p style="MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 40.5pt; MARGIN-RIGHT: 0in"><span style="FONT-SIZE: 9pt"><span>4.<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt; COLOR: black">Complete the registration form</span><span style="FONT-SIZE: 9pt"></span></p>
<p style="MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 40.5pt; MARGIN-RIGHT: 0in"><span style="FONT-SIZE: 9pt; COLOR: black"><span>5.<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt; COLOR: black">In the “Event Payment Section”, choose a payment type (<b>you must choose a payment type</b>)</span></p>
<p style="MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 40.5pt; MARGIN-RIGHT: 0in"><span style="FONT-SIZE: 9pt; COLOR: black"><span>6.<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt; COLOR: black">Enter </span><b><span style="FONT-SIZE: 9pt; COLOR: #c00000">CHAP-ATL</span></b><span style="FONT-SIZE: 9pt; COLOR: black"> in the space titled "Promotional Code".</span></p>
<p style="MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 40.5pt; MARGIN-RIGHT: 0in"><span style="FONT-SIZE: 9pt; COLOR: black"><span>7.<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt; COLOR: black">Scroll to bottom of page and click on “Register Now”.</span></p>
<p style="MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 40.5pt; MARGIN-RIGHT: 0in"><span style="FONT-SIZE: 9pt; COLOR: black"><span>8.<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt; COLOR: black">Note! Discount will be calculated after registration has been submitted.</span></p>
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<p><span style="FONT-SIZE: 9pt">If you need registration assistance contact Brenda Hartl at <a href="mailto:brenda@thetranscendgroup.com" target="_blank">brenda@thetranscendgroup.com</a> or 972-881-7334.</span></p>
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<p><b><span style="FONT-SIZE: 9pt; COLOR: #1f497d">CIPTUG Technology Forum Agenda – Atlanta </span></b></p>
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<p><span style="FONT-SIZE: 9pt">8:00am – 8:45am</span></p></td>
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<p><span style="FONT-SIZE: 9pt">Registration </span></p></td></tr>
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<p><span style="FONT-SIZE: 9pt">8:45am – 9:00am</span></p></td>
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<p><span style="FONT-SIZE: 9pt">Welcome & Introductions<br> CIPTUG Leader – John Cauthen, CIPTUG Southeast Chapter</span></p></td></tr>
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<p><span style="FONT-SIZE: 9pt">9:00am – 9:45am</span></p></td>
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<p><span style="FONT-SIZE: 9pt">General Session – Unified Communications Perspective/Roadmap<br> Cisco Systems</span></p></td></tr>
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<p><span style="FONT-SIZE: 9pt">9:45am – 10:15am</span></p></td>
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<p><span style="FONT-SIZE: 9pt">Networking Break in the Exhibition Area</span></p></td></tr>
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<p><span style="FONT-SIZE: 9pt">10:15am – 11:15am</span></p></td>
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<p style="MARGIN-BOTTOM: 12pt"><strong><span style="FONT-WEIGHT: normal; FONT-SIZE: 9pt">Unified Communications Workshops – Choice of:</span></strong><span style="FONT-SIZE: 9pt"></span></p>
<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt; FONT-FAMILY: Wingdings"><span>Ø<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt">Communications Manager – Features and Functionality <br>
Presenter: Larry Tanguilig, Cisco</span></p>
<p><span style="FONT-SIZE: 9pt"> </span></p>
<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt; FONT-FAMILY: Wingdings"><span>Ø<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt">Contact Center – Scripting Best Practices<br>
Presenter: Geoff Knosher, Cisco </span></p>
<p><span style="FONT-SIZE: 9pt"> </span></p>
<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt; FONT-FAMILY: Wingdings"><span>Ø<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt">SIP Trunking – Real World Case Study<br>
Presenter: John Hathcock, E*Trade <br>Real world case study of SIP trunking in a financial services environment. Focus on advantages of SIP trunking, functionality and business cases.</span></p></td></tr>
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<p><span style="FONT-SIZE: 9pt">11:15 - 12:15pm</span></p></td>
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<p style="MARGIN-BOTTOM: 12pt"><strong><span style="FONT-WEIGHT: normal; FONT-SIZE: 9pt">Unified Communications Workshops – Choice of:</span></strong><span style="FONT-SIZE: 9pt"></span></p>
<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt; FONT-FAMILY: Wingdings"><span>Ø<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt">SIPing with Cisco</span></p>
<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt">Presenter: Michael Cavanaugh, Adcap Network Systems</span></p>
<p><span style="FONT-SIZE: 9pt"> </span></p>
<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt; FONT-FAMILY: Wingdings"><span>Ø<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt">Best Practices - Upgrading Communications Manager</span></p>
<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt">Presenter: John Hathcock, E*Trade<br>Session focuses on real world experience with upgrading CUCM. Review of best practices, upgrade strategies, risk mitigation and backout preparation.</span></p>
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<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt; FONT-FAMILY: Wingdings"><span>Ø<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt">CUWL Licensing: Unwrapping the Mystery</span></p>
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<p><span style="FONT-SIZE: 9pt">12:30 - 2:00pm </span></p></td>
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<p><span style="FONT-SIZE: 9pt">Lunch & Networking in the Exhibition Area </span></p></td></tr>
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<p><span style="FONT-SIZE: 9pt">2:00 - 3:00pm </span></p></td>
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<p style="MARGIN-BOTTOM: 12pt"><strong><span style="FONT-WEIGHT: normal; FONT-SIZE: 9pt">Unified Communications Workshops – Choice of:</span></strong><span style="FONT-SIZE: 9pt"></span></p>
<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt; FONT-FAMILY: Wingdings"><span>Ø<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt">Remote Workers</span></p>
<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt">Presenter: David Brown, Cisco<br>Cisco Unified Communications removes the geographic barriers to providing communications to employees with a variety of mobile worker options. This session will cover the pros, cons, design considerations and technology requirements to help you choose and successfully implement those options.</span></p>
<p><span style="FONT-SIZE: 9pt"> </span></p>
<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt; FONT-FAMILY: Wingdings"><span>Ø<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt">Best Practices: Troubleshooting Communications Manager</span></p>
<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt">Presenter: John Hathcock, E*Trade<br>Review troubleshooting tools and methodology for troubleshooting CUCM. Includes real world examples of common problems and their resolutions.</span></p>
<p><span style="FONT-SIZE: 9pt"> </span></p>
<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt; FONT-FAMILY: Wingdings"><span>Ø<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt">Unity vs. Unity Connection – Why or Why Not?</span></p>
<p style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 9pt">Presenter: Joe Bourne, Cisco <br>A comparison of the architecture and capabilities of the two products, with an emphasis upon how this impacts integration with your enterprise, and the end-user experience. Operational and administrative considerations will also be addressed, and you will leave this session with a better understanding of which Unity version best fits your needs.</span></p>
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<p><span style="FONT-SIZE: 9pt">3:00 - 3:30pm</span></p></td>
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<p><span style="FONT-SIZE: 9pt">Networking in the Exhibition Area</span></p></td></tr>
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<p><span style="FONT-SIZE: 9pt">3:30 - 4:30pm</span></p></td>
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<p><strong><span style="FONT-WEIGHT: normal; FONT-SIZE: 9pt">Unified Communications Workshops – Choice of:</span></strong></p>
<p> </p>
<p style="MARGIN-BOTTOM: 10pt; MARGIN-LEFT: 0.5in; LINE-HEIGHT: 115%; MARGIN-RIGHT: 0in"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings"><span>Ø<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 115%">Best Practices: Troubleshooting Unity</span></p>
<p style="MARGIN-BOTTOM: 10pt; MARGIN-LEFT: 0.5in; LINE-HEIGHT: 115%; MARGIN-RIGHT: 0in"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings"><span>Ø<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 115%">Unity Call Handler Configuration<br>
Presenter: Joe Bourne, Cisco<br>A live walk-through of Unity Connection Auto-Attendant (call handler) and Directory Handler structure and configuration, with live demonstrations of the effects of various configuration settings. These concepts also apply to Cisco Unity. Attendees are encouraged to ask questions and pose what-if scenarios.</span></p>
<p style="MARGIN-LEFT: 0.5in; LINE-HEIGHT: 115%"><span style="FONT-SIZE: 9pt; COLOR: windowtext; LINE-HEIGHT: 115%; FONT-FAMILY: Wingdings"><span>Ø<span style="FONT: 7pt 'Times New Roman'"> </span></span></span><span style="FONT-SIZE: 9pt; COLOR: windowtext; LINE-HEIGHT: 115%">Integrating with Microsoft OCS<br>
Presenter: David Brown, Cisco <br>While Cisco Unified Communications can provide a complete UC customer solution, many companies need to integrate with existing technologies. This session will discuss the architecture options, technical requirements and deployment of Microsoft OCS integration.</span></p>
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<p><span style="FONT-SIZE: 9pt">4:30 - 5:30pm</span></p>
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<p style="MARGIN-BOTTOM: 10pt; LINE-HEIGHT: 115%"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 115%">Ask the Experts Panel Discussion – Pass the Mic<br>John Hathcock, Joe Bourne, David Brown, Michael Cavanaugh, Geoff Knosher, Larry Tanguilig</span></p>
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<p><span style="FONT-SIZE: 9pt">5:30- 6:30pm</span></p></td>
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<p><span style="FONT-SIZE: 9pt">Happy Hour</span></p></td></tr></tbody></table>
<p><br> </p></div></div></div>