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<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2>Thanks Wes.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2>I thought about the AC client version at the end of the day
yesterday. The "Help About" menu item reports that we're on Console
Version 6.1(1_a) with Server Version AC(6.1.2_C) which suggests there might be a
6.1.4 version (or even 6.1.3 as you suggest).</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2>Where do you get these other versions?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2>In CCM Admin tool>plugins, I can download a version and
running that installer tells me this:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><IMG alt="" hspace=0
src="cid:439143212@30092009-0B80" align=baseline border=0></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2>That doesn't seem to be what I'm
after....</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2>So is there some update to the plugins page? Or where
do I find these other versions? A (admittedly not exhaustive) search of
cisco.com didn't turn anything up.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2>Thanks</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2>jeff</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=439143212-30092009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Wes Sisk [mailto:wsisk@cisco.com]
<BR><B>Sent:</B> Tuesday, September 29, 2009 4:03 PM<BR><B>To:</B> Scott
Voll<BR><B>Cc:</B> Jeff Ruttman; cisco-voip@puck.nether.net<BR><B>Subject:</B>
Re: [cisco-voip] Attendant Console Calls Not Clearing<BR></FONT><BR></DIV>
<DIV></DIV>Cisco AC client is all but dead. That said in
general:<BR><BR>ccm.exe sends endcall notification to CTIManager.<BR>CTIManager
passes that down to AC via jtapi<BR>AC client reads jtapi message from stack and
updates UI.<BR><BR>So either:<BR>ccm.exe is not sending notification of
termination<BR>ctimanager is not passing it through<BR>acclient is not getting
the message off the stack (we've seen the queue jammed before due to jvm timing
issues)<BR>or acclient is not updating the UI (we've also seen jvm race
conditions affect UI updates)<BR><BR>ACClient includes jvm bundled in the client
installer now I believe. So, did you upgrade acclient after upgrading
CM? Alternatively, have you tried using the 6.1.3 or earlier acclient with
this version of CM. That would help to isolate the
problem.<BR><BR>Diagnosing this would require CCM SDI/SDL traces, Ctimanager
SDI/SDL traces, ACServer traces, jtapi traces from the acclient, acclient traces
from the acclient.<BR><BR><BR>A quick search through bugs doesn't show anything
similar.<BR><BR>/Wes<BR><BR>On Tuesday, September 29, 2009 3:56:42 PM, Scott
Voll <A class=moz-txt-link-rfc2396E
href="mailto:svoll.voip@gmail.com"><svoll.voip@gmail.com></A> wrote:<BR>
<BLOCKQUOTE cite=mid:f84a38d30909291256k16434492w387dac73c7918d92@mail.gmail.com
type="cite">When you figure it out..... let me know too.
<DIV><BR></DIV>
<DIV>Scott<BR><BR>
<DIV class=gmail_quote>On Tue, Sep 29, 2009 at 12:28 PM, Jeff Ruttman <SPAN
dir=ltr><<A href="mailto:ruttmanj@carewisc.org"
moz-do-not-send="true">ruttmanj@carewisc.org</A>></SPAN> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV>
<DIV><SPAN><FONT face=Arial size=2>Greetings,</FONT></SPAN></DIV>
<DIV><SPAN></SPAN><SPAN></SPAN> </DIV>
<DIV><SPAN><FONT face=Arial size=2>In Attendant Console and in the
Call Control window, the operator's phone lines are listed.
When a call rings a line, you see the ringing phone icon next to the line
getting the call and you see the call in the call details. Since my
upgrade to 6.1.4su1, calls that have come in but are no longer in progress
remain in the call details and the ringing phone icon continues to
display. New calls can come in ok, can be answered, transferred, etc,
but those old calls aren't clearing the call details list. These
phantom, uncleared calls just build up. Restarting the phone (or
AC, I believe) clears them.</FONT></SPAN></DIV>
<DIV><SPAN></SPAN> </DIV>
<DIV><SPAN><FONT face=Arial size=2>This appears to happen on calls that
don't get answered but not all that go unanswered.
</FONT></SPAN></DIV>
<DIV><SPAN></SPAN> </DIV>
<DIV><SPAN><FONT face=Arial size=2>I've tried restarting the AC services on
all the servers.</FONT></SPAN></DIV>
<DIV><SPAN></SPAN> </DIV>
<DIV><SPAN><FONT face=Arial size=2>Any other ideas?</FONT></SPAN></DIV>
<DIV><SPAN></SPAN> </DIV>
<DIV><SPAN><FONT face=Arial size=2>Thanks</FONT></SPAN></DIV>
<DIV><SPAN><FONT face=Arial size=2>jeff</FONT></SPAN></DIV>
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