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<TITLE>CallManager DMA doesn't keep ICD Extension</TITLE>
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<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#1F497D" FACE="Calibri">Anyone found a workaround for this, can the ICD Extension settings be BATed back in after upgrade to 6.1(3) ? </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#1F497D" FACE="Calibri">I also recall the DMA upgrade won’t set IAQInstalledFlag to True on CallManager, so in the long run re-installing IP IPV</FONT></SPAN><SPAN LANG="en-us"><FONT COLOR="#1F497D" FACE="Calibri">/UCCX</FONT></SPAN><SPAN LANG="en-us"><FONT COLOR="#1F497D" FACE="Calibri"> was the only good fix.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><A HREF="http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsy07560"><SPAN LANG="en-us"><U><FONT COLOR="#0000FF" FACE="Calibri">http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsy07560</FONT></U></SPAN><SPAN LANG="en-us"></SPAN></A><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B><FONT FACE="Calibri">DMA does not migrate ICD Extension</FONT></B></SPAN><SPAN LANG="en-us"><B> <FONT FACE="Calibri">Symptom:</FONT></B></SPAN><SPAN LANG="en-us"><BR>
<BR>
<FONT FACE="Calibri">ICD Extension not exported in DMA Process.<BR>
<BR>
</FONT></SPAN><SPAN LANG="en-us"><B><FONT FACE="Calibri">Conditions:</FONT></B></SPAN><SPAN LANG="en-us"><BR>
<BR>
<FONT FACE="Calibri">This occurs for all DMA Exports including DMA 6.1(3) and 7.0.<BR>
<BR>
</FONT></SPAN><SPAN LANG="en-us"><B><FONT FACE="Calibri">Workaround:</FONT></B></SPAN><SPAN LANG="en-us"><BR>
<BR>
<FONT FACE="Calibri">Manually recreate the ICD Extension after install.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B><FONT FACE="Calibri">Fixed-In</FONT></B></SPAN><SPAN LANG="en-us"><BR>
<FONT FACE="Calibri">7.1(1.17)<BR>
7.1(1.18)<BR>
7.1(1.19)<BR>
7.1(2.1)<BR>
7.1(2.2)<BR>
7.1(2.3)<BR>
7.1(2.4)<BR>
7.1(2.5)<BR>
7.1(2.6)<BR>
7.1(2.7)<BR>
7.1(2.31)<BR>
7.1(2.32)<BR>
7.1(1.39000.137)<BR>
7.1(1.39000.138)<BR>
6.1(3.9901.121)<BR>
7.1(1.21)<BR>
6.1(3.7)<BR>
7.1(1.22)<BR>
6.1(3.8)<BR>
7.1(1.23)<BR>
6.1(3.9)<BR>
6.1(3.10)<BR>
6.1(3.11)<BR>
6.1(3.12)<BR>
6.1(3.13)<BR>
6.1(3.9999.1)<BR>
6.1(3.14)<BR>
6.1(3.15)<BR>
6.1(3.16)<BR>
7.1(2.10000.16)<BR>
6.1(4.1000.10)<BR>
7.1(2.39000.158)<BR>
6.1(4.39000.90)<BR>
6.1(4.14)<BR>
6.1(4.15)<BR>
6.1(4.16)<BR>
6.1(3.601)<BR>
6.1(4.17)<BR>
6.1(4.2000.2)<BR>
6.1(4.18)<BR>
6.1(3.602)<BR>
6.1(4.19)</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma">ONLY</FONT></SPAN></P>
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<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#660066" SIZE=2 FACE="Verdana">> Anyone noticed that the</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#000000" SIZE=2 FACE="Verdana">DMA</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#660066" SIZE=2 FACE="Verdana"> for 7.0(1) isn't keeping</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#000000" SIZE=2 FACE="Verdana">UCCX</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#660066" SIZE=2 FACE="Verdana"> information<BR>
> about users. Customer is using DCD.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Verdana">CSCsy07560</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><A HREF="http://www.gossamer-threads.com/lists/cisco/voip/104284?search_string=dma%20uccx;#104284"><SPAN LANG="en-us"><U><FONT COLOR="#0000FF" FACE="Calibri">http://www.gossamer-threads.com/lists/cisco/voip/104284?search_string=dma%20uccx;#104284</FONT></U></SPAN><SPAN LANG="en-us"></SPAN></A><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#1F497D" FACE="Calibri">Status Report to PM about why it took so long;</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Verdana">7. Created all call center agents (resources) in rmcm subsystem. (This<BR>
took longer than expected because it appears that the</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#000000" SIZE=2 FACE="Verdana">DMA</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Verdana"> did not<BR>
maintain certain user directory settings from the old UCM4.x....such as<BR>
which phone exten. is primary and whcih</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#000000" SIZE=2 FACE="Verdana">UCCX</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Verdana"> extension. I had to<BR>
manually set all of these in UCM7 for all 280 or so agents.<BR>
Investigated using the BAT tool, but I saw that was going to waste too<BR>
much time and may not have been doable in the end)</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
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