FYI, I just installed CUCM 6.1.4a the other day and the AC Client version from that was 6.1.2c. Server version was the same. Hope this helps. <br><br><div class="gmail_quote">On Wed, Sep 30, 2009 at 9:32 AM, Wes Sisk <span dir="ltr"><<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div bgcolor="#ffffff" text="#000000">
The version from the plugins page of CM is the proper version to use
with that version of CM. I agree the numbering below looks odd.
However, the version from the plugins page is what should be used.<br><font color="#888888">
<br>
/Wes</font><div><div></div><div class="h5"><br>
<br>
On Wednesday, September 30, 2009 9:16:30 AM, Jeff Ruttman
<a href="mailto:ruttmanj@carewisc.org" target="_blank"><ruttmanj@carewisc.org></a> wrote:<br>
<blockquote type="cite">
<div dir="ltr" align="left"><span><font color="#0000ff" size="2" face="Arial">Thanks Wes.</font></span></div>
<div dir="ltr" align="left"><span></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" size="2" face="Arial">I thought about the AC client
version at the end of the day yesterday. The "Help About" menu item
reports that we're on Console Version 6.1(1_a) with Server Version
AC(6.1.2_C) which suggests there might be a 6.1.4 version (or even
6.1.3 as you suggest).</font></span></div>
<div dir="ltr" align="left"><span></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" size="2" face="Arial">Where do you get these other
versions?</font></span></div>
<div dir="ltr" align="left"><span></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" size="2" face="Arial">In CCM Admin tool>plugins, I
can download a version and running that installer tells me this:</font></span></div>
<div dir="ltr" align="left"><span><img alt="" src="cid:part1.08060704.06070103@cisco.com" align="bottom" border="0" hspace="0"></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" size="2" face="Arial">That doesn't seem to be what I'm
after....</font></span></div>
<div dir="ltr" align="left"><span></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" size="2" face="Arial">So is there some update to the
plugins page? Or where do I find these other versions? A (admittedly
not exhaustive) search of <a href="http://cisco.com" target="_blank">cisco.com</a> didn't turn anything up.</font></span></div>
<div dir="ltr" align="left"><span></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" size="2" face="Arial">Thanks</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" size="2" face="Arial">jeff</font></span></div>
<div dir="ltr" align="left"><span></span> </div>
<div dir="ltr" align="left"><span></span> </div>
<br>
<div dir="ltr" align="left" lang="en-us">
<hr><font size="2" face="Tahoma"><b>From:</b> Wes Sisk
[<a href="mailto:wsisk@cisco.com" target="_blank">mailto:wsisk@cisco.com</a>] <br>
<b>Sent:</b> Tuesday, September 29, 2009 4:03 PM<br>
<b>To:</b> Scott Voll<br>
<b>Cc:</b> Jeff Ruttman; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Attendant Console Calls Not Clearing<br>
</font><br>
</div>
Cisco AC client is all but dead. That said in general:<br>
<br>
ccm.exe sends endcall notification to CTIManager.<br>
CTIManager passes that down to AC via jtapi<br>
AC client reads jtapi message from stack and updates UI.<br>
<br>
So either:<br>
ccm.exe is not sending notification of termination<br>
ctimanager is not passing it through<br>
acclient is not getting the message off the stack (we've seen the queue
jammed before due to jvm timing issues)<br>
or acclient is not updating the UI (we've also seen jvm race conditions
affect UI updates)<br>
<br>
ACClient includes jvm bundled in the client installer now I believe.
So, did you upgrade acclient after upgrading CM? Alternatively, have
you tried using the 6.1.3 or earlier acclient with this version of CM.
That would help to isolate the problem.<br>
<br>
Diagnosing this would require CCM SDI/SDL traces, Ctimanager SDI/SDL
traces, ACServer traces, jtapi traces from the acclient, acclient
traces from the acclient.<br>
<br>
<br>
A quick search through bugs doesn't show anything similar.<br>
<br>
/Wes<br>
<br>
On Tuesday, September 29, 2009 3:56:42 PM, Scott Voll <a href="mailto:svoll.voip@gmail.com" target="_blank"><svoll.voip@gmail.com></a>
wrote:<br>
<blockquote type="cite">When you figure it out..... let me know too.
<div><br>
</div>
<div>Scott<br>
<br>
<div class="gmail_quote">On Tue, Sep 29, 2009 at 12:28 PM, Jeff
Ruttman <span dir="ltr"><<a href="mailto:ruttmanj@carewisc.org" target="_blank">ruttmanj@carewisc.org</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div><span><font size="2" face="Arial">Greetings,</font></span></div>
<div><span></span><span></span> </div>
<div><span><font size="2" face="Arial">In Attendant Console and
in the Call Control window, the operator's phone lines are listed.
When a call rings a line, you see the ringing phone icon next to the
line getting the call and you see the call in the call details. Since
my upgrade to 6.1.4su1, calls that have come in but are no longer in
progress remain in the call details and the ringing phone icon
continues to display. New calls can come in ok, can be answered,
transferred, etc, but those old calls aren't clearing the call details
list. These phantom, uncleared calls just build up. Restarting the
phone (or AC, I believe) clears them.</font></span></div>
<div><span></span> </div>
<div><span><font size="2" face="Arial">This appears to happen on
calls that don't get answered but not all that go unanswered. </font></span></div>
<div><span></span> </div>
<div><span><font size="2" face="Arial">I've tried restarting the
AC services on all the servers.</font></span></div>
<div><span></span> </div>
<div><span><font size="2" face="Arial">Any other ideas?</font></span></div>
<div><span></span> </div>
<div><span><font size="2" face="Arial">Thanks</font></span></div>
<div><span><font size="2" face="Arial">jeff</font></span></div>
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