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Can you give the complete text of the message? I suspect that message
is Unity's native message. In that case we'd need to get the attention
of some unity folks on the list.<br>
<br>
If it is that, is there any option in the consult trasnfer step to
delay completion of transfer? The age old trick is to use commas for
delay but your scripting environent or script interpreter may not
implement that.<br>
<br>
/Wes<br>
<br>
On Thursday, October 01, 2009 2:53:51 PM, Jim Reed
<a class="moz-txt-link-rfc2396E" href="mailto:jreed@swiftnews.com"><jreed@swiftnews.com></a> wrote:<br>
<blockquote cite="mid:C6EA56DF.29FE8%25jreed@swiftnews.com" type="cite">
<title>Re: [cisco-voip] Sending Digits from a Script to a Unity
Mailbox</title>
<font size="4"><font face="Verdana, Helvetica, Arial"><span
style="font-size: 14px;"><b>Well, crap, that was easy. Thanks, Wes,
for putting me on the right track. Used the call consult transfer.
Put the Unity mailbox extension in the Destination field and the
desired Caller Input digit in the Output Digits field and it works like
a champ. Now for the follow-up question — worth 100 points (for what I
don’t know). Any way to suppress the annoying “Transferring Call”
message as it transfers the call from IPCC to Unity?<br>
<br>
Again, Thanks Wes for heading me in the right direction.<br>
</b></span></font></font><font face="Verdana, Helvetica, Arial"><b><font
size="2"><span style="font-size: 10px;">-- <br>
Jim Reed<br>
Technology Wrangler<br>
Swift Communications, Inc.<br>
970-683-5646 (Direct)<br>
775-772-7666 (Cell)<br>
<br>
</span></font><font size="1"><span style="font-size: 9px;"><i>Quando
omni flunkus moritati<br>
</i>"When all else fails, play dead"<br>
Red Green - President: Possum Lodge<br>
(Thanks for this one, Bill W.)<br>
</span></font></b><span style="font-size: 12px;"><br>
<br>
<br>
On 10/1/09 11:36 AM, "Jim Reed" <a class="moz-txt-link-rfc2396E" href="mailto:jreed@swiftnews.com"><jreed@swiftnews.com></a> wrote:<br>
<br>
</span></font>
<blockquote><font face="Verdana, Helvetica, Arial"><font size="4"><span
style="font-size: 14px;"><b>I want to transfer callers to an outside
line that requires a long distance code. The long distance code
requires a two (2) or three (2) second pause between the dialing of the
number and the request for the long distance code. I can do this in
Unity 5.x with the Alternate Contact Number option under Caller Input.
Something that neither Call Manager or IPCC seem to be able to do.
For instance, I can put in the digit string 917757727666,,,9009# for
the Alternate Contact Number and assign it to Key 1. I have tested
this manually and it works every time. I would like this to be
transparent to the calling party and would be able to use a single
Unity mailbox for up to nine (9) or ten (10) different people and let
the IPCC script decide which digit to pass to the mailbox based on the
calling number coming into the script. So, the flow would be something
like this:<br>
<br>
Caller calls a DID or is transferred to that extension.<br>
Extension is set to call forward all to an IPCC route point<br>
Calling number is evaluated by IPCC in a series of IF statements to
determine which digit to pass to Unity<br>
Caller is transferred to Unity based on the evaluation of the IF
statements<br>
IPCC then sends the correct digit for Caller Input which then forwards
the caller to the appropriate external number<br>
<br>
Let me know if additional info is needed. Thank You...<br>
</b></span></font><b><font size="2"><span style="font-size: 10px;">--
<br>
Jim Reed<br>
Technology Wrangler<br>
Swift Communications, Inc.<br>
970-683-5646 (Direct)<br>
775-772-7666 (Cell)<br>
<br>
</span></font><font size="1"><span style="font-size: 9px;"><i>Quando
omni flunkus moritati<br>
</i>"When all else fails, play dead"<br>
Red Green - President: Possum Lodge<br>
(Thanks for this one, Bill W.)<br>
</span></font></b><span style="font-size: 12px;"><br>
<br>
<br>
On 10/1/09 11:27 AM, "Wes Sisk" <<font color="#0000ff"><u><a class="moz-txt-link-abbreviated" href="mailto:wsisk@cisco.com">wsisk@cisco.com</a></u></font>>
wrote:<br>
<br>
</span></font>
<blockquote><font face="Verdana, Helvetica, Arial"><span
style="font-size: 12px;">How about a little more insight on what
products, call flows, and functions you are using?<br>
<br>
In general:<br>
<br>
Consult Transfer:<br>
answer inbound call<br>
initiate transfer<br>
(once this call goes into connected state it is technically possible to
pass DTMF to the destination)<br>
complete transfer<br>
at this point the transferring party is completely out the call flow
and cannot pass DTMF to anyone<br>
<br>
Blind Transfer:<br>
Answer inbound call<br>
initiate transfer and specify destination<br>
In this scenario there is no opportunity to pass DTMF to the destination<br>
<br>
/Wes<br>
<br>
On Thursday, October 01, 2009 12:33:40 PM, Jim Reed <<font
color="#0000ff"><u><a class="moz-txt-link-abbreviated" href="mailto:jreed@swiftnews.com">jreed@swiftnews.com</a></u></font>> <<font
color="#0000ff"><u><a moz-do-not-send="true"
href="mailto:jreed@swiftnews.com">mailto:jreed@swiftnews.com</a></u></font>>
wrote:<br>
</span></font>
<blockquote><font face="Verdana, Helvetica, Arial"><span
style="font-size: 12px;"> Sending Digits from a Script to a Unity
Mailbox </span><font size="4"><span style="font-size: 14px;"><b>Okay,
all you geniuses out there -- and you know who you are -- here is what
I am wondering if one can do.<br>
<br>
I know I can transfer a caller from a script directly to a Unity
mailbox, call handler, etc. What I would like to do is wait two (2)
seconds and send a digit to that mailbox, call handler, etc., from the
script just as if the caller had pressed a digit for caller input. Can
this be done or if once the initial transfer is done is there no longer
any communication possible between the script and Unity?<br>
<br>
Thank You...<br>
</b></span></font><b><font size="2"><span style="font-size: 10px;">-- <br>
Jim Reed<br>
Technology Wrangler<br>
Swift Communications, Inc.<br>
970-683-5646 (Direct)<br>
775-772-7666 (Cell)<br>
<br>
Quando omni flunkus moritati<br>
"When all else fails, play dead"<br>
Red Green - President: Possum Lodge<br>
(Thanks for this one, Bill W.)<br>
<br>
</span></font></b><span style="font-size: 12px;"> <br>
<br>
<br>
<br>
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<a class="moz-txt-link-freetext" href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
</u></font> <br>
</span></font></blockquote>
<font face="Verdana, Helvetica, Arial"><span
style="font-size: 12px;"><br>
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</span></font></blockquote>
<font face="Verdana, Helvetica, Arial"><span
style="font-size: 12px;"><br>
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</span></font></blockquote>
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