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<TITLE>Getting Original Called Extension</TITLE>
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<FONT SIZE="4"><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:14.0px'><B>Yes, it's me again!<BR>
<BR>
Here's the scenario:<BR>
Caller calls my extension (12301) directly, gets transferred there or dials my DID<BR>
I don't answer and it goes to my voicemail account in Unity -- Extension 12301<BR>
My recording says that if you want to be transferred to my cell phone press 1 or stay on the line to leave a message.<BR>
Caller presses 1<BR>
Option 1 under Caller Input is set for Alternate Contact Number<BR>
That Alternate Contact Number is 14017 -- the Route Point for a script<BR>
Called Number and Original Called Number for Get Call Contact Info both show 14017 in the script<BR>
Is there anyway to let the script know that the original extension the caller was trying to get to was 12301?<BR>
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Unity is 5.x<BR>
IPCC is 4.0(4)<BR>
Call Manager is 4.2<BR>
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I'll continue to hammer on the script and the various options but if I'm beating a dead horse here, someone please let me know and I'll stop.<BR>
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Thank You...<BR>
</B></SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><B><FONT SIZE="2"><SPAN STYLE='font-size:10.0px'>-- <BR>
Jim Reed<BR>
Technology Wrangler<BR>
Swift Communications, Inc.<BR>
970-683-5646 (Direct)<BR>
775-772-7666 (Cell)<BR>
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Quando omni flunkus moritati<BR>
"When all else fails, play dead"<BR>
Red Green - President: Possum Lodge<BR>
(Thanks for this one, Bill W.)<BR>
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