<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>agreed.<br><br>however, check the status online. i've been upset before, only to see the ticket already in cisco pending, not "dispatch pending" or whatever.<br><br>but they should at least give you a call back.<br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Scott Voll" <svoll.voip@gmail.com><br>To: "Bill Carter" <bcarter@sentinel.com><br>Cc: cisco-voip@puck.nether.net<br>Sent: Monday, October 5, 2009 4:28:12 PM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] TAC - Unity Group Backedup ??<br><br>call and escalate<br><br><div class="gmail_quote">On Mon, Oct 5, 2009 at 12:55 PM, Carter, Bill <span dir="ltr"><<a href="mailto:bcarter@sentinel.com" target="_blank">bcarter@sentinel.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<div dir="ltr"><font size="2" color="#000000" face="Arial">Three hours and case not assigned.</font></div>
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<div dir="ltr"><font size="2">612627031</font></div>
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