<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>Depending on where you live - guessing your EST if you're heading home - I find it better to open a case first thing in the morning rather than the afternoon. It just makes it easier to get someone in my timezone assigned. <br><br>That's just me.<br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Bill Carter" <bcarter@sentinel.com><br>To: "Lelio Fulgenzi" <lelio@uoguelph.ca>, "Scott Voll" <svoll.voip@gmail.com><br>Cc: cisco-voip@puck.nether.net<br>Sent: Monday, October 5, 2009 4:39:56 PM GMT -05:00 US/Canada Eastern<br>Subject: RE: [cisco-voip] TAC - Unity Group Backedup ??<br><br>
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<div dir="ltr"><font size="2" color="#000000" face="Arial">I'm watching it online.</font></div>
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<div dir="ltr"><font size="2" face="Arial">"Cisco Service Request Owner" "Not Yet Assigned"</font></div>
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<div dir="ltr"><font size="2" face="Arial">I'm ready to head home for the day.</font></div>
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<font size="2" face="Tahoma"><b>From:</b> Lelio Fulgenzi<br><b>Sent:</b> Mon 10/5/2009 3:35 PM<br><b>To:</b> Scott Voll<br><b>Cc:</b> cisco-voip@puck.nether.net; Bill Carter<br><b>Subject:</b> Re: [cisco-voip] TAC - Unity Group Backedup ??<br></font><br></div>
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<div style="font-family: Verdana; color: rgb(0, 0, 0); font-size: 10pt;">agreed.<br><br>however, check the status online. i've been upset before, only to see the ticket already in cisco pending, not "dispatch pending" or whatever.<br><br>but they should at least give you a call back.<br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Scott Voll" <svoll.voip@gmail.com><br>To: "Bill Carter" <bcarter@sentinel.com><br>Cc: cisco-voip@puck.nether.net<br>Sent: Monday, October 5, 2009 4:28:12 PM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] TAC - Unity Group Backedup ??<br><br>call and escalate<br><br>
<div class="gmail_quote">On Mon, Oct 5, 2009 at 12:55 PM, Carter, Bill <span dir="ltr"><<a href="mailto:bcarter@sentinel.com" target="_blank">bcarter@sentinel.com</a>></span> wrote:<br>
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<div dir="ltr"><font size="2" color="#000000" face="Arial">Three hours and case not assigned.</font></div>
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<div dir="ltr"><font size="2">612627031</font></div>
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