<HTML>
<HEAD>
<TITLE>UCCX 7.0(1)SR4 - CAD stuck in loop upgrading client</TITLE>
</HEAD>
<BODY>
<FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>All,<BR>
<BR>
We recently upgraded to UCCX 7.0(1)SR4 to stay in line with a recent 7.1(3) upgrade. The upgrades went fine, however we are running into an issue upgrading some of our CAD clients for UCCX.<BR>
<BR>
Usually, the process is where we make the users administrators of their machines, they log in, click on Cisco Agent Desktop, it notices there is a new version, runs the upgrade, and they are done. However, in a few cases, we are running into an issue where for whatever reason, the CAD upgrade process (which is the process that happens after the software was installed via the .MSI), it loops over and over and never completes the upgrade. We have uninstalled the software, cleaned the temp files, cleaned the registry, reinstalled the .MSI file, and yet the upgrade still fails. It looks as if it is trying to download a 21Mb upgrade, but it literally takes only 1 second, which maybe it can’t find it for whatever reason. I’m a bit clueless as it worked find on the other 9 workstations we installed it on.<BR>
<BR>
Can anyone shed any light on what may be wrong or what I can try?<BR>
<BR>
Thanks,<BR>
<BR>
Matt</SPAN></FONT>
<P><FONT face=Arial color=#808080 size=1>
<HR>
</FONT></P>
<P><FONT color=#808080><FONT face=Arial size=1>CONFIDENTIALITY STATEMENT<BR>This
communication and any attachments are CONFIDENTIAL and may be protected by one
or more legal privileges. It is intended solely for the use of the addressee
identified above. If you are not the intended recipient, any use, disclosure,
copying or distribution of this communication is UNAUTHORIZED. Neither this
information block, the typed name of the sender, nor anything else in this
message is intended to constitute an electronic signature unless a specific
statement to the contrary is included in this message. If you have received this
communication in error, please immediately contact me and delete this
communication from your computer. Thank you.</FONT> </FONT></P>
<P><FONT color=#808080>
<HR>
</FONT></P>
</BODY>
</HTML>