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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D'>We are
</span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> building
<span style='color:#1F497D'>new out of box </span>7962's<span style='color:
#1F497D'> come from factory running </span></span>8.3(2) <span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> and <span
style='color:#1F497D'>are </span>having registration issues with your 7962<span
style='color:#1F497D'>/7915s. Our production CallManager is running 7.1.2.32014-1
and the Device Defaults for 7962 are SCCP42.8-5-2SR1S</span><o:p></o:p></span></p>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>When the 7962's
initially boot and go out to load the firmware, it will immeidately get an
"auth fail". <span style='color:#1F497D'>We are using SCCP
Non-Secure Mode. </span>In some instances, the phone will fail to load
the firmware but will still register however not many of the functions will
work. I've seen one instance where the phone actually came up with the
right configuration yet, in Call manager it didn't even show registered.
The status was "unknown".<o:p></o:p></span></p>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>What we did earlier
this morning was pointed <span style='color:#1F497D'>a test</span> 7962 to <span
style='color:#1F497D'>another 7.1(2) cluster and</span> let the phone
auto-register and pull the correct load. Once the phone came back up and
auto-registered to the <span style='color:#1F497D'>other </span>cluster<span
style='color:#1F497D'> then </span>we just reset the phone dhcp settings to
enabled so that the phones would re-register back to the <span
style='color:#1F497D'>first </span>cluster. Once we did this then the
phones would be able to register fine to the <span style='color:#1F497D'>original
cluster.</span><o:p></o:p></span></p>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Under the
phone configuration in the device information box, the "Active Load
ID" will be unknown. When you see this you will either have problems
with the 7962 coming up properly issues with the Sidecar if you have a sidecar.<o:p></o:p></span></p>
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