<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:lucida console,sans-serif;font-size:12pt">Dear group,<br><br>thanks for help with my prompt (P[])problem guys,it works well...<br><br>and now i wanna ask about interuption in auto attendant.<br><br>this the scenario:<br><br>first user listen the welcome prompt:<br> "<span style="font-weight: bold;">welcome to "MYCOMPANY" for service in BAHASA please press 1......(SILENT) thank you for calling "MYCOMPANY" please press the extension.. bla..bla..bla</span>"<br><br>user don't care about this opening prompt(option prompt), he just want to press the extension that user want.<br><br>because user had to press any number and then the extension.<br><br>how to handle this problem?<br><br><br><br>GBU<br><br><br><div>Regards,</div><br><br><div>Arnold Samuel Lesar</div><br><br><div>------------------------------------------------------<br>Note:
This message was created by ARNOLD SAMUEL LESAR.<br>------------------------------------------------------</div><br><br><div>--------------------------------------------------------------------------<br>--------------------------------------------------------------------------<br>PT. PELITA RELIANCE INTERNATIONAL<br>Eka Hospital BSD City, Tangerang <br>Address : CBD Lot IX, BSD City, Tangerang <br>Phone : (+62-21) 256 555 55 <br>Fax : (+62-21) 256 555 44 <br>--------------------------------------------------------------------------<br>--------------------------------------------------------------------------<div><br></div><div style="font-family: lucida console,sans-serif; font-size: 12pt;"><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><font face="Tahoma" size="2"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> "Robben, John" <JRobben@naic.org><br><b><span style="font-weight:
bold;">To:</span></b> Arnold Lesar <arnoldlesar@yahoo.co.uk><br><b><span style="font-weight: bold;">Sent:</span></b> Tuesday, 6 October, 2009 21:50:22<br><b><span style="font-weight: bold;">Subject:</span></b> RE: [cisco-voip] Cisco CRS Development prompt problem.<br></font><br><meta http-equiv="x-dns-prefetch-control" content="off">
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">Arnold,</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">I'd highly recommend that you download and read the
following 3 documents from the Cisco website.</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">Volume 1: Getting Started with Scripts for CUCCX
7.0.pdf</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">Volume 2: Editor Step Reference Guide for CUCCX
7.0.pdf</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">Volume 3: Expression Language Reference Guide for CUCCX
7.0.pdf</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">In Volume 1, Chapter 12, the creation of the aa.aef script
is covered in detail.</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">If you've copied the default aa.aef script, and modified
it, you'll need to do the following to get it to work:</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">1) Either download the script from
the server to your local machine using the appadmin -> script management page
and save it to a new name - or - open the script in the CUCCX editor and save it
to your local machine under a new name.</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">2) Make the changes that you need to
make. Validate, and save the script to your local
machine.</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">3) Upload the modified script to the
server using the appadmin -> script management page. (Don't forget to
refresh).</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">4) Using the appadmin -> application
management page, change your application to use the new script. (Don't forget to
refresh).</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">Once you've got the new script tied to the application, you
can perform a Reactive Debug of the script/application using the CUCCX Editor to
verify functionality.</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">There are not really any Cisco Press, or third party books
on CUCCX. The 3 files above, and the other pdf files available on
Cisco.com, combined with the mailer are really the only options, other than
Cisco or Cisco certified partner training classes. TAC does not provide
support for custom scripting, and will point you to the
mailer.</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">Regards,</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2">John</font></span></div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="329273414-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div><br>
<div class="OutlookMessageHeader" dir="ltr" align="left" lang="en-us">
<hr tabindex="-1">
<font face="Tahoma" size="2"><b>From:</b> Arnold Lesar
[mailto:arnoldlesar@yahoo.co.uk] <br><b>Sent:</b> Tuesday, October 06, 2009
8:53<br><b>To:</b> Robben, John<br><b>Subject:</b> Re: [cisco-voip] Cisco CRS
Development prompt problem.<br></font><br></div>
<div></div>
<div style="font-size: 12pt; font-family: lucida console,sans-serif;">Dear
john,<br><br>thanks for your help,<br>in the welcome prompt it works,i've been
trying when i first time modify welcomePrompt, but when i trying to modify
callBusy prompt it couldn't work.so i try to create a new parameter and it work
well.<br><br>when i'm succeded with my <span style="font-weight: bold;">copyofaa.aef</span>, now i try to modify <span style="font-weight: bold;">myaafiles.aef</span>, my first step is create a new
parameter(same step with <span style="font-weight: bold;">copyofaa</span>.<span style="font-weight: bold;">aef</span>) but it couldn't work.<br><br>did i need to
another step like validate, debug or i need another step to compile the
CRS?? <span style="font-weight: bold;"><span style="font-weight: bold;"><span style="font-weight: bold;"></span></span></span><span style="font-weight: bold;"><span style="font-weight: bold;"></span>
</span><br>
<div><br><span style="font-weight: bold; text-decoration: underline;">NOTE
:</span><br style="text-decoration: underline;"><span style="font-weight: bold; text-decoration: underline;">Before i modified aa.aef
i've create a copy.</span> <br style="text-decoration: underline;"></div><br>GBU<br><br>
<div>Regards,</div><br><br>
<div>Arnold Samuel Lesar</div><br><br>
<div>------------------------------------------------------<br>Note: This
message was created by ARNOLD SAMUEL
LESAR.<br>------------------------------------------------------</div><br><br>
<div>--------------------------------------------------------------------------<br>--------------------------------------------------------------------------<br>PT.
PELITA RELIANCE INTERNATIONAL<br>Eka Hospital BSD City, Tangerang <br>Address :
CBD Lot IX, BSD City, Tangerang <br>Phone : (+62-21) 256 555 55 <br>Fax :
(+62-21) 256 555 44
<br>--------------------------------------------------------------------------<br>--------------------------------------------------------------------------
<div><br></div>
<div style="font-size: 12pt; font-family: lucida console,sans-serif;"><br>
<div style="font-size: 12pt; font-family: times new roman,new york,times,serif;"><font face="Tahoma" size="2">
<hr size="1">
<b><span style="font-weight: bold;">From:</span></b> "Robben, John"
<JRobben@naic.org><br><b><span style="font-weight: bold;">To:</span></b>
Arnold Lesar <arnoldlesar@yahoo.co.uk><br><b><span style="font-weight: bold;">Sent:</span></b> Tuesday, 6 October, 2009
19:12:24<br><b><span style="font-weight: bold;">Subject:</span></b> RE:
[cisco-voip] Cisco CRS Development prompt problem.<br></font><br>
<div dir="ltr" align="left"><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2">Arnold,</font></span></div>
<div dir="ltr" align="left"><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2">I hope you get these screen shots. I recently went
through this myself.</font></span></div>
<div dir="ltr" align="left"><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2">NOTE: DON'T MODIFY SYSTEM PROMPTS.
THEY'LL BE OVERWRITTEN WHEN YOU UPGRADE/PATCH.</font></span></div>
<div dir="ltr" align="left"><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2">1) Prompts. a "User" prompt will be
located, and called, in a different manner than a "System" prompt.
</font></span></div>
<div dir="ltr" align="left"><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2">Example:</font></span></div>
<div dir="ltr" align="left"><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="020464911-06102009"><img></span></div>
<div dir="ltr" align="left"><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2">The above shows the prompt directory
structure.</font></span></div>
<div dir="ltr" align="left"><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2">The below shows the AA directory. This is determined
by my codec(G711), and language(en_US).</font></span></div>
<div dir="ltr" align="left"><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="020464911-06102009"><img></span></div>
<div> </div>
<div><font color="#0000ff" face="Arial" size="2"><span class="020464911-06102009">2) The aa.aef default script.
Custom welcome message.</span></font></div>
<div><font color="#0000ff" face="Arial" size="2"><span class="020464911-06102009"> First, copy
the default script. DO NOT MODIFY THE SYSTEM SUPPLIED SCRIPT. MAKE A
COPY AND MODIFY THAT.</span></font></div>
<div><font color="#0000ff" face="Arial" size="2"><span class="020464911-06102009"></span></font> </div>
<div><font color="#0000ff" face="Arial" size="2"><span class="020464911-06102009"></span></font> </div>
<div><font color="#0000ff" face="Arial" size="2"><span class="020464911-06102009">We see
here, that the welcome prompt is a parameter variable:</span></font></div>
<div><font color="#0000ff" face="Arial" size="2"><span class="020464911-06102009"></span></font> </div>
<div><font color="#0000ff" face="Arial" size="2"><span class="020464911-06102009"><img></span></font></div>
<div><font color="#0000ff" face="Arial" size="2"><span class="020464911-06102009"></span></font> </div>
<div><font color="#0000ff" face="Arial" size="2"><span class="020464911-06102009"><img></span></font></div>
<div><font color="#0000ff" face="Arial" size="2"><span class="020464911-06102009"><img></span></font></div>
<div><font color="#0000ff" face="Arial" size="2"></font> </div>
<div><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2">This
means that we can change it at runtime, on the appadmin page. Simply check
the box next to the prompt, and point it to a different prompt. Then click
update.</font></span></div>
<div><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2">This
assumes the following prompt structure on disk. Yours may
vary.</font></span></div>
<div><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div><span class="020464911-06102009"><img></span></div>
<div><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div><span class="020464911-06102009"><img></span></div>
<div><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div><span class="020464911-06102009"><img></span></div>
<div><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2">Hope
this helps.</font></span></div>
<div><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2">John</font></span></div>
<div><span class="020464911-06102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div><span class="020464911-06102009"></span> </div>
<div><br></div>
<div class="OutlookMessageHeader" dir="ltr" align="left" lang="en-us">
<hr tabindex="-1">
<font face="Tahoma" size="2"><b>From:</b> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Arnold
Lesar<br><b>Sent:</b> Monday, October 05, 2009 20:41<br><b>To:</b>
VoIPgroup<br><b>Subject:</b> Re: [cisco-voip] Cisco CRS Development prompt
problem.<br></font><br></div>
<div></div>
<div style="font-size: 12pt; font-family: lucida console,sans-serif;">Dear
Jhon,<br><br>actually i'm new guy in VoIP 'couse my company ask me to modify
auto attendant company.<br>thanks for the answer.<br>so, it means, that first i
have to upload prompt next step i called in CRS Editor <br>is it
true?<br>because i try to use P[C:\AA\file.wav] or P[\AA\file.wav] it couldn't
work.<br><br>thx<br><br>
<div>Regards,</div><br><br>
<div>Arnold Samuel Lesar</div><br><br>
<div>------------------------------------------------------<br>Note: This
message was created by ARNOLD SAMUEL
LESAR.<br>------------------------------------------------------</div><br><br>
<div>--------------------------------------------------------------------------<br>--------------------------------------------------------------------------<br>PT.
PELITA RELIANCE INTERNATIONAL<br>Eka Hospital BSD City, Tangerang <br>Address :
CBD Lot IX, BSD City, Tangerang <br>Phone : (+62-21) 256 555 55 <br>Fax :
(+62-21) 256 555 44
<br>--------------------------------------------------------------------------<br>--------------------------------------------------------------------------
<div><br></div>
<div style="font-size: 12pt; font-family: lucida console,sans-serif;"><br>
<div style="font-size: 12pt; font-family: times new roman,new york,times,serif;"><font face="Tahoma" size="2">
<hr size="1">
<b><span style="font-weight: bold;">From:</span></b> "Robben, John"
<JRobben@naic.org><br><b><span style="font-weight: bold;">To:</span></b>
Arnold Lesar <arnoldlesar@yahoo.co.uk><br><b><span style="font-weight: bold;">Sent:</span></b> Tuesday, 6 October, 2009
0:15:49<br><b><span style="font-weight: bold;">Subject:</span></b> RE:
[cisco-voip] Cisco CRS Development prompt problem.<br></font><br>
<div dir="ltr" align="left"><span class="543071417-05102009"><font color="#0000ff" face="Arial" size="2">Arnold,</font></span></div>
<div dir="ltr" align="left"><span class="543071417-05102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="543071417-05102009"><font color="#0000ff" face="Arial" size="2">SP[] is a "System" prompt, and should not be
modified.</font></span></div>
<div dir="ltr" align="left"><span class="543071417-05102009"><font color="#0000ff" face="Arial" size="2">You can upload "User" prompts (P[]) by using the prompt
management portion located on the Appadmin page, and modify your script
accordingly.</font></span></div>
<div dir="ltr" align="left"><span class="543071417-05102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="543071417-05102009"><font color="#0000ff" face="Arial" size="2">Regards,</font></span></div>
<div dir="ltr" align="left"><span class="543071417-05102009"><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span class="543071417-05102009"><font color="#0000ff" face="Arial" size="2">John</font></span></div><br>
<div class="OutlookMessageHeader" dir="ltr" align="left" lang="en-us">
<hr tabindex="-1">
<font face="Tahoma" size="2"><b>From:</b> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Arnold
Lesar<br><b>Sent:</b> Monday, October 05, 2009 3:19<br><b>To:</b>
cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Cisco CRS Development
prompt problem.<br></font><br></div>
<div></div>
<div style="font-size: 12pt; font-family: lucida console,sans-serif;">Dear
all,<br><br>i have some problem with crs editor.<br>this is the problem :<br>i
just wanna try to modify my IVR with cisco CRS Editor ver 4.0. i'm start with
aa.aef file, first i want to modify a prompt SP[], but i can not change that
prompt. does anyone knows about this prompt? and how to insert .wav file into
crs editor so i can use .wav my file?<br><br>thanks for your help guys.
<br><br>
<div>Regards,</div><br><br>
<div>Arnold Samuel Lesar</div><br></div><br>
<p></p>
<hr size="1">
<p></p>
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