<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
color:black;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";
color:black;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";
color:black;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;
color:black;}
span.EmailStyle22
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor=white lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>Thank you for the response. We
did upgrade from CCM 4.x to 6.x using DMA but that was several months ago. The ringtones
were there working fine on the 6.1 version. Also they are not custom ringtones
but just a standard non default ringtone. It is like the phone lost its
settings after the upgrade. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> Wes Sisk [mailto:wsisk@cisco.com] <br>
<b>Sent:</b> Thursday, October 08, 2009 9:41 AM<br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Firmware upgrade 7941 lost ringtone<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Not expected. <br>
<br>
<br>
I have a *guess* for you. Note, guesses need confirmation based on real
data.<br>
1. you upgraded CM which upgrades phone loads<br>
2. you are using 3rd gen phones (79x1, x2, x5) which have MUCH larger phone
loads<br>
3. larger phone loads take much longer to transfer by TFTP due to inefficiency
in TFTP protocol (512 bytes at a time, with ack)<br>
4. phone loads and custom ring tones are both served by TFTP<br>
Most likely TFTP contention is interfering with custom ringers<br>
<br>
To prove this:<br>
Check perfmon coutners on your TFTP servers for "TFTP\Requests
Overflow" and Requests Aborted. If high values here then you
definitely have failed TFTP transactions.<br>
Reset a phone and watch the counters. They should not increment. Does a
freshly reset phone get the custom ring files? Are custom ring files
available for selection?<br>
<br>
If files are still not available for selection then need to find out if they are
on the disk of the TFTP server. From CLI:<br>
admin:file list tftp *.raw<br>
<br>
If files are listed there but not served up then TFTP process is
malfunctioning. Try restart of TFTP process. If still not working
then it's time for traces and possibly a TAC case.<br>
<br>
If files are not listed then they were not moved over during upgrade.
This means part of the upgrade failed. Would need to pull upgrade logs
and review. If nothing obvious then open a TAC case.<br>
<br>
/Wes<br>
<br>
On Thursday, October 08, 2009 9:23:18 AM, Voice Noob <a
href="mailto:voicenoob@gmail.com"><voicenoob@gmail.com></a> wrote:<br>
<br>
<o:p></o:p></p>
<p class=MsoNormal>So I did an upgrade of a customer that went from 6.1(2) to
6.1(4) of CUCM. During the upgrade the 7941 phones received a new firmware
upgrade. When the phones restarted they lost their settings for the ringtones
they had. Is this normal? I can’t remember running into this before. It just
seems so add that a simple upgrade screws up something that is user facing like
that.<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<pre><o:p> </o:p></pre><pre style='text-align:center'>
<hr size=4 width="90%" align=center>
</pre><pre><o:p> </o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre><pre> <o:p></o:p></pre>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p>
</div>
</body>
</html>