<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Many Thanks to both Ryan and Andrew for their suggestions.
I will be sure to look into the SIP trunk idea in the lab for future deployments.
For this one I’m already tied to H.323 between the Voice Gateway
and CUCM.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I was able to achieve the desired result by performing a
supervised transfer from the Unity Call Handler to a dummy DN on CUCM with call
forward all toward the destination operator extension. Using the “Forwarded
Call Information Display on Device” options defined on the operator
extension to display the Caller ID of Dummy DN.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks Again!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Nate <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Andrew Dorsett
[mailto:vtadorsett@gmail.com] <br>
<b>Sent:</b> Wednesday, October 14, 2009 2:29 PM<br>
<b>To:</b> Nate Aliberto<br>
<b>Cc:</b> Ryan Ratliff; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Question regarding Calling Party Name
manipulation in CUCM 7.13<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>CUCM has the ability to replace the calling party name on a
SIP trunk in the outbound direction. There are several ways to implement
the SIP trunk as a hairpin in your call-flow. The easiest method is to
use CUBE with media flow-around.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Andrew<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p>
<div>
<p class=MsoNormal>On Wed, Oct 14, 2009 at 11:14 AM, Ryan Ratliff <<a
href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>> wrote:<o:p></o:p></p>
<div>
<p class=MsoNormal>As you've noted CUCM cannot change the calling party name.
What you are trying to do with the dummy DN forwarding the number is the
way to go, except that on the lines receiving the calls you need to set them to
display the redirected number (and hope this gets you the name) at the bottom
of the line config (Forwarded Call Information Display). <o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>The other way you can do this is to use an app (CUAE, IPCCx,
etc) to take the calls and set the name to whatever you want when it sends it
to the destination. <o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<div>
<div>
<p class=MsoNormal>On Oct 14, 2009, at 10:38 AM, Nate Aliberto wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hi
All,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I
have a rather interesting request supplied to me by a customer in the midst of
a CUCM/Unity Connection 7.13 deployment, requiring that CUCM manipulate the
calling party name of inbound calls being forwarded from a call handler
defined in Unity connection. <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Let
me preface this by saying that I have advised against modifying either the
incoming calling party number of the calling party name as the original calling
party data would be lost and the ability to make call-backs etc is severely
impaired, however for the sake of argument and to know if it is even
possible……. I present this challenge.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>The
calling scenario runs as follows:<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div style='margin-left:.5in'>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>1. Call
is received from the PSTN and routed to an Auto Attendant call handler in Unity
Connection, where the caller is presented with options based on the purpose of
their call (Sales, Service, Parts). <o:p></o:p></span></p>
</div>
<div style='margin-left:.5in'>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>2. Based
on the option selected the call is to be routed to an operator extension for
the department handling the call (as expected). <o:p></o:p></span></p>
</div>
<div style='margin-left:.5in'>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>3. While
a single operator may be responsible for taking calls on behalf of multiple
departments they are still required to answer the phone with an appropriate
response (XYZ company Sales, XYZ company Parts etc.). <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Definitely
a typical scenario for which under normal circumstances I would create one
Directory number to serve as the attendant for each department defined
above. Separate line appearances for these DNs could then be assigned to
the phones of those individuals providing coverage for each department.
When a call came into the Connection Call handler it would be routed to the
appropriate directory number and the operator would then know the purpose of
the call based on the line upon which it is received.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>My
client however would like to avoid the deployment of multiple line appearances
assigned to a phone and provide an indication of the call purpose using the
“calling name” presentation of the incoming call. For
Example: If a call came into the operator from the Connection Call
Handler destined for Sales the call would appear on the phone display as being
from “Sales” (or another friendly name). I’ve attempted
to achieve this in a test scenario using a calling party transformation pattern
to translate the calling party number to an internally defined DN, for which
the Internal Caller ID is defined as “Sales”. While the call
is routed and calling party number is translated as expected the calling party
name does not change. <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Ideally
this would be simpler if I could somehow display the forwarding station Number
and Name to the operator rather than the original calling party information but
I’m not sure how to achieve that either.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Any
advice/suggestions would be greatly appreciated.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Nate<o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'>_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</div>
</body>
</html>