<html><head><base href="x-msg://471/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">As you've noted CUCM cannot change the calling party name. What you are trying to do with the dummy DN forwarding the number is the way to go, except that on the lines receiving the calls you need to set them to display the redirected number (and hope this gets you the name) at the bottom of the line config (Forwarded Call Information Display). <div><br></div><div>The other way you can do this is to use an app (CUAE, IPCCx, etc) to take the calls and set the name to whatever you want when it sends it to the destination. <br><div><br></div><div><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
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<br><div><div>On Oct 14, 2009, at 10:38 AM, Nate Aliberto wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div lang="EN-US" link="blue" vlink="purple"><div class="Section1"><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">Hi All,<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">I have a rather interesting request supplied to me by a customer in the midst of a CUCM/Unity Connection 7.13 deployment, requiring that CUCM manipulate the calling party name of inbound calls being forwarded from a call handler defined in Unity connection. <o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">Let me preface this by saying that I have advised against modifying either the incoming calling party number of the calling party name as the original calling party data would be lost and the ability to make call-backs etc is severely impaired, however for the sake of argument and to know if it is even possible……. I present this challenge.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">The calling scenario runs as follows:<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0.5in; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: -0.25in; "><span>1.<span style="font: normal normal normal 7pt/normal 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span>Call is received from the PSTN and routed to an Auto Attendant call handler in Unity Connection, where the caller is presented with options based on the purpose of their call (Sales, Service, Parts). <o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0.5in; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: -0.25in; "><span>2.<span style="font: normal normal normal 7pt/normal 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span>Based on the option selected the call is to be routed to an operator extension for the department handling the call (as expected). <o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0.5in; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: -0.25in; "><span>3.<span style="font: normal normal normal 7pt/normal 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span>While a single operator may be responsible for taking calls on behalf of multiple departments they are still required to answer the phone with an appropriate response (XYZ company Sales, XYZ company Parts etc.). <o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">Definitely a typical scenario for which under normal circumstances I would create one Directory number to serve as the attendant for each department defined above. Separate line appearances for these DNs could then be assigned to the phones of those individuals providing coverage for each department. When a call came into the Connection Call handler it would be routed to the appropriate directory number and the operator would then know the purpose of the call based on the line upon which it is received.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">My client however would like to avoid the deployment of multiple line appearances assigned to a phone and provide an indication of the call purpose using the “calling name” presentation of the incoming call. For Example: If a call came into the operator from the Connection Call Handler destined for Sales the call would appear on the phone display as being from “Sales” (or another friendly name). I’ve attempted to achieve this in a test scenario using a calling party transformation pattern to translate the calling party number to an internally defined DN, for which the Internal Caller ID is defined as “Sales”. While the call is routed and calling party number is translated as expected the calling party name does not change. <o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">Ideally this would be simpler if I could somehow display the forwarding station Number and Name to the operator rather than the original calling party information but I’m not sure how to achieve that either.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">Any advice/suggestions would be greatly appreciated.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">Nate<o:p></o:p></div></div>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></span></div><br></div></div></body></html>