Eric,<div><br></div><div>The documentation for UCCX E-Mail Agent is very sparse and not very well collected. Eventually when I get to it i'll release the documentation I built for it, until then feel free to ask me any questions you have. I have added some of the more useful documentation.</div>
<div><br></div><div><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cad66ug-cm.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cad66ug-cm.pdf</a></div>
<div><br></div><div><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf</a></div>
<div><br></div><div>They detail Cisco Desktop Administrator and Cisco Agent Desktop.</div><div><br></div><div>Tanner Ezell</div><div><br></div><div><br><div class="gmail_quote">On Thu, Oct 15, 2009 at 2:56 PM, Eric Isakson <span dir="ltr"><<a href="mailto:eric.isakson@ogdenclinic.com">eric.isakson@ogdenclinic.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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<p class="MsoNormal"><span style="color:windowtext">I’m running UCCX 7 SR3
Premium and CCM 7.1(2) and have been searching high and low for <i>any</i>
documentation on the design and deployment of the Agent E-Mail feature of CCX.
I can find all kinds of docs alluding to other docs that I can’t
find. I have a brown belt in Google-Fu, and have found bits and pieces, but
I’m coming up with nothing as far as an official Cisco deployment guide.</span></p>
<p class="MsoNormal"><span style="color:windowtext"> </span></p>
<p class="MsoNormal"><span style="color:windowtext">Mostly I’m trying to
surmise how I need to design my CSQ and script and how the backend email store
needs to be setup. I could probably spend lots of time fumbling through
and figuring it all out, but adhering to official deployment recommendations is
obviously preferred.</span></p>
<p class="MsoNormal"><span style="color:windowtext"> </span></p>
<p class="MsoNormal"><span style="color:windowtext">Does anyone have anything?</span></p>
<p class="MsoNormal"><span style="color:windowtext"> </span></p>
<p class="MsoNormal"><span style="color:windowtext">TIA,</span></p>
<p class="MsoNormal"><span style="color:windowtext"> </span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#365F91"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#365F91">Eric Isakson |
Network Engineer | Information Technology | Ogden Clinic |
<a href="mailto:eric.isakson@ogdenclinic.com" target="_blank">eric.isakson@ogdenclinic.com</a> | 801.475.3572</span></p>
</div>
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<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:7.5pt"><strong></strong></span> </p>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:7.5pt"><strong></strong></span> </p>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:7.5pt"><strong></strong></span> </p>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:7.5pt"><strong>
</strong></span></p><strong><hr>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Regards,<br>Tanner Ezell<br>
</div>