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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Thanks,
Tanner. Also helpful is the CAD Installation Guide (<a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad66ig-cm.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad66ig-cm.pdf</a>)
as well as bug <i>IMAP SSL port 993 fail with CDAUI2030 Invalid IMAP Server</i>
<i>settings</i> (CSCsz97295).<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Incidentally,
I’m getting errors from the EEM service, so I’m going to open a TAC
case for those. I’m close to getting this to work.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Apparently
I’m not the only one looking for documentation, as per bug <i>Agent Email
setup documentation does not exist for CRS 7.0(1)</i> (CSCsy77030). :) It
definitely seems as though they prematurely rushed this functionality out.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#365F91'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#365F91'>Eric Isakson | Network Engineer | Information Technology | Ogden
Clinic | eric.isakson@ogdenclinic.com | 801.475.3572<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Tanner Ezell
[mailto:tanner.ezell@gmail.com] <br>
<b>Sent:</b> Thursday, October 15, 2009 2:19 PM<br>
<b>To:</b> Eric Isakson<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX 7 Agent E-Mail Documentation<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Eric,<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>The documentation for UCCX E-Mail Agent is very sparse and
not very well collected. Eventually when I get to it i'll release the
documentation I built for it, until then feel free to ask me any questions you
have. I have added some of the more useful documentation.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cad66ug-cm.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cad66ug-cm.pdf</a><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal><a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf</a><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>They detail Cisco Desktop Administrator and Cisco Agent
Desktop.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Tanner Ezell<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>On Thu, Oct 15, 2009 at 2:56 PM, Eric Isakson <<a
href="mailto:eric.isakson@ogdenclinic.com">eric.isakson@ogdenclinic.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I’m
running UCCX 7 SR3 Premium and CCM 7.1(2) and have been searching high and low
for <i>any</i> documentation on the design and deployment of the Agent E-Mail
feature of CCX. I can find all kinds of docs alluding to other docs that
I can’t find. I have a brown belt in Google-Fu, and have found bits
and pieces, but I’m coming up with nothing as far as an official Cisco
deployment guide.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Mostly
I’m trying to surmise how I need to design my CSQ and script and how the
backend email store needs to be setup. I could probably spend lots of
time fumbling through and figuring it all out, but adhering to official
deployment recommendations is obviously preferred.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Does
anyone have anything?<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>TIA,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:#365F91'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:#365F91'>Eric Isakson | Network Engineer |
Information Technology | Ogden Clinic | <a
href="mailto:eric.isakson@ogdenclinic.com" target="_blank">eric.isakson@ogdenclinic.com</a>
| 801.475.3572</span><o:p></o:p></p>
</div>
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<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><strong>
<hr size=2 width="100%" align=center>
</strong></div>
<p class=MsoNormal><strong><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>This
email is confidential and may be legally privileged. It is intended solely for
the addressee. Access to this email by anyone else, unless expressly
approved by the sender or an authorized addressee, is unauthorized. If you are
not the intended recipient, any disclosure, copying, distribution or any action
omitted or taken in reliance on it, is prohibited and may be unlawful. If
you believe that you have received this email in error, please contact the
sender, delete this email, and destroy all copies.</span></strong> <o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
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<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Regards,<br>
Tanner Ezell<o:p></o:p></p>
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