<html><head><base href="x-msg://1582/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">You'll want to get the Cisco Tomcat logs, look in the catalina.out file for OutOfMemory, this is the most common cause of web application failure.<div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
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<br><div><div>On Oct 16, 2009, at 1:33 PM, STEVEN CASPER wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div lang="EN-US" vlink="purple" link="blue" style="margin-top: 3pt; margin-right: 3pt; margin-bottom: 0.75pt; margin-left: 3pt; ">Not sure, Unfortunately I clicked past it. I just opened a TAC case, let you know what happens<br><br>>>> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" style="color: blue; text-decoration: underline; ">MLoraditch@heliontechnologies.com</a>> 10/16/2009 1:30 PM >>><br><div class="Section1"><p class="MsoNormal" style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; ">What is the GUI error? I had an error that happened that required some manual database intervention by TAC<o:p></o:p></span></p><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0pt; "><span style="font-size: 10pt; color: rgb(31, 73, 125); font-family: Arial, sans-serif; "><o:p> </o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0pt; "><b><span style="font-size: 11pt; color: black; font-family: Calibri, sans-serif; ">Matthew Loraditch</span></b><span style="font-size: 11pt; color: black; font-family: Calibri, sans-serif; "><br>1965 Greenspring Drive<o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0pt; "><span style="font-size: 11pt; color: black; font-family: Calibri, sans-serif; ">Timonium, MD 21093<span class="Apple-converted-space"> </span><br><a href="mailto:support@heliontechnologies.com" style="color: blue; text-decoration: underline; "><span style="color: black; ">support@heliontechnologies.com</span></a><br>(p) (410) 252-8830<br>(F) (443) 541-1593<br><br>Visit us at<span class="Apple-converted-space"> </span><a href="http://www.heliontechnologies.com" style="color: blue; text-decoration: underline; "><span style="color: black; ">www.heliontechnologies.com</span></a><span class="Apple-converted-space"> </span><br>Support Issue? Email<span class="Apple-converted-space"> </span><a href="mailto:support@heliontechnologies.com" style="color: blue; text-decoration: underline; "><span style="color: black; ">support@heliontechnologies.com</span></a><span class="Apple-converted-space"> </span>for fast assistance!</span><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><p class="MsoNormal" style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; "><o:p> </o:p></span></p><div><div style="border-right-width: medium; border-right-style: none; border-right-color: initial; padding-right: 0in; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; border-top-style: solid; padding-left: 0in; padding-bottom: 0in; border-left-width: medium; border-left-style: none; border-left-color: initial; padding-top: 3pt; border-bottom-width: medium; border-bottom-style: none; border-bottom-color: initial; "><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0pt; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>STEVEN CASPER<br><b>Sent:</b><span class="Apple-converted-space"> </span>Friday, October 16, 2009 1:08 PM<br><b>To:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] Connection GUI Locked Up<o:p></o:p></span></div></div></div><p class="MsoNormal" style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></p><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">Connection 7.1.3 - System Distribution list users got some sort of a Java Exception and now can not access the system via the GUI. I can access the CLI. Is there any thing I can do short of a restart? Is this a problem any one else has run into?<o:p></o:p></span></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "> <o:p></o:p></span></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">Thanks,<o:p></o:p></span></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">Steve<o:p></o:p></span></div></div><pre style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 10pt; font-family: 'Courier New'; ">************************************<o:p></o:p></pre><pre style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 10pt; font-family: 'Courier New'; ">This email may contain privileged and/or confidential information that is intended solely for the use of the addressee. 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The sender of this information does not control the method of transmittal or service providers and assumes no duty or obligation for the security, receipt, or third party interception of this transmission.<o:p></o:p></pre><pre style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 10pt; font-family: 'Courier New'; ">************************************<o:p></o:p></pre></div><pre style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 10pt; font-family: 'Courier New'; ">************************************
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