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<p class=MsoNormal><span lang=EN-US>Hi Guys, <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Cisco CallManager 7 <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Cisco Attendant Console <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Cisco IP Phones 7965 <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Cisco Attendant Console (old version not
ARC)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I have a problem with Cisco Attendant
Console, when the ac user tries to transfer or consult transfer the call, the
caller should hear music on hold but here no music on hold is played. But if
the AC user transfers the call directly from the ip phone, the MoH is played. When
I place a user on hold, the MoH seems to be working fine, its problem only when
I do a Transfer. The MoH resources are located in the head office connected via
an MPLS link and am using the old version of Attendant Console (not ARC). The
Media Resources and Music on Hold settings are configured properly under the
pilot point.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Is there any setting that I am missing or
need to look into for Music on Hold for Attendant Consoles? <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Many thanks, <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Kiran<o:p></o:p></span></p>
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