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<p class=MsoNormal><span style='color:#1F497D'>Don’t worry fellas, figured
out how to do it. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Under AC logon > Settings
> Advanced, select "Hold whilst Dial-pad is active".<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Oddiraju, Kiran
@ London SMC<br>
<b>Sent:</b> 19 October 2009 11:41<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] MoH issues with Cisco Attendant Console<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>In other words, I cannot put the
caller on hold when I try to transfer the call.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Oddiraju, Kiran
@ London SMC<br>
<b>Sent:</b> 19 October 2009 11:33<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] MoH issues with Cisco Attendant Console<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US>Hi Guys, <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Cisco CallManager 7 <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Cisco Attendant Console <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Cisco IP Phones 7965 <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Cisco Attendant Console (old version not
ARC)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I have a problem with Cisco Attendant Console,
when the ac user tries to transfer or consult transfer the call, the caller
should hear music on hold but here no music on hold is played. But if the AC
user transfers the call directly from the ip phone, the MoH is played. When I
place a user on hold, the MoH seems to be working fine, its problem only when I
do a Transfer. The MoH resources are located in the head office connected via
an MPLS link and am using the old version of Attendant Console (not ARC). The
Media Resources and Music on Hold settings are configured properly under the
pilot point.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Is there any setting that I am missing or
need to look into for Music on Hold for Attendant Consoles? <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Many thanks, <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Kiran<o:p></o:p></span></p>
<pre>CB Richard Ellis Limited, Registered Office: St Martin's Court, <o:p></o:p></pre><pre>10 Paternoster Row, London, EC4M 7HP, registered in England and Wales No. 3536032. <o:p></o:p></pre><pre>Regulated by the RICS and an appointed representative of CB Richard Ellis <o:p></o:p></pre><pre>Indirect Investment Services Limited which is authorised and regulated by the Financial Services Authority.<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>This communication is from CB Richard Ellis Limited or one of its <o:p></o:p></pre><pre>associated/subsidiary companies. This communication contains information <o:p></o:p></pre><pre>which is confidential and may be privileged. If you are not the intended recipient, <o:p></o:p></pre><pre>please contact the sender immediately. Any use of its contents is strictly prohibited <o:p></o:p></pre><pre>and you must not copy, send or disclose it, or rely on its contents in any way whatsoever. <o:p></o:p></pre><pre>Reasonable care has been taken to ensure that this communication <o:p></o:p></pre><pre>(and any attachments or hyperlinks contained within it) is free from computer viruses. <o:p></o:p></pre><pre>No responsibility is accepted by CB Richard Ellis Limited or its associated/subsidiary <o:p></o:p></pre><pre>companies and the recipient should carry out any appropriate virus checks.<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>CB Richard Ellis Limited, Registered Office: St Martin's Court, <o:p></o:p></pre><pre>10 Paternoster Row, London, EC4M 7HP, registered in England and Wales No. 3536032. <o:p></o:p></pre><pre>Regulated by the RICS and an appointed representative of CB Richard Ellis <o:p></o:p></pre><pre>Indirect Investment Services Limited which is authorised and regulated by the Financial Services Authority.<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>This communication is from CB Richard Ellis Limited or one of its <o:p></o:p></pre><pre>associated/subsidiary companies. This communication contains information <o:p></o:p></pre><pre>which is confidential and may be privileged. If you are not the intended recipient, <o:p></o:p></pre><pre>please contact the sender immediately. Any use of its contents is strictly prohibited <o:p></o:p></pre><pre>and you must not copy, send or disclose it, or rely on its contents in any way whatsoever. <o:p></o:p></pre><pre>Reasonable care has been taken to ensure that this communication <o:p></o:p></pre><pre>(and any attachments or hyperlinks contained within it) is free from computer viruses. <o:p></o:p></pre><pre>No responsibility is accepted by CB Richard Ellis Limited or its associated/subsidiary <o:p></o:p></pre><pre>companies and the recipient should carry out any appropriate virus checks.<o:p></o:p></pre><pre><o:p> </o:p></pre></div>
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<pre>CB Richard Ellis Limited, Registered Office: St Martin's Court,
10 Paternoster Row, London, EC4M 7HP, registered in England and Wales No. 3536032.
Regulated by the RICS and an appointed representative of CB Richard Ellis
Indirect Investment Services Limited which is authorised and regulated by the Financial Services Authority.
This communication is from CB Richard Ellis Limited or one of its
associated/subsidiary companies. This communication contains information
which is confidential and may be privileged. If you are not the intended recipient,
please contact the sender immediately. Any use of its contents is strictly prohibited
and you must not copy, send or disclose it, or rely on its contents in any way whatsoever.
Reasonable care has been taken to ensure that this communication
(and any attachments or hyperlinks contained within it) is free from computer viruses.
No responsibility is accepted by CB Richard Ellis Limited or its associated/subsidiary
companies and the recipient should carry out any appropriate virus checks.