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<font size="-1"><font face="Arial">It appears as if the user is showing
him/herself as offline. Do you have any ASA in between? Often we see
ASA (pre-8.04) with SIP Inspect will drop the SIP NOTIFY message from
the server to the client. If the ASA is not doing NAT you can remove
SIP Inspect. If you are doing LDAP authentication on the CUCM and
pointing to a GC, change the port to 3268 and restart CTIManager.<br>
<br>
Adam</font></font><br>
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<br>
-----Original Message-----<br>
From: Dana Tong (AU) <a class="moz-txt-link-rfc2396E" href="mailto:Dana.Tong@didata.com.au"><Dana.Tong@didata.com.au></a><br>
Sent: Sun, Oct 25, 2009 10:48:16 Pm<br>
To: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net"><cisco-voip@puck.nether.net></a><br>
CC: <br>
Subject: Re: [cisco-voip] CUPC troubleshooting tips?</span>
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<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";"
lang="EN-US">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";"
lang="EN-US"> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Dana
Tong (AU)<br>
<b>Sent:</b> Monday, 26 October 2009 11:10 AM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] CUPC troubleshooting tips?<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi everyone,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am having an issue with a CUPS / CUPC
installation. This
is still in the deployment phase.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">CUCM = 7.0.2.20000-5<o:p></o:p></p>
<p class="MsoNormal">CUPS = 7.0.4<o:p></o:p></p>
<p class="MsoNormal">CUPC = <span lang="EN-US">7.0.2.13496<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">CUCM is being upgraded to
7.1(3) on
Wednesday night.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">My issues are:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Deskphone control is random.
I can login
via VPN and control the users deskphone. When the user logs in, he
cannot
control the phone. The problem appears to be related to the user’s PC.
He has
VT Advantage also installed. I asked him to shut all application and to
try
again with no luck. Once he has attempted to login, deskphone control
goes to
“stopped” and CTI won’t attempt to connect anymore. I can no longer
login and
get deskphone control up either. The fix is to restart the CUP server.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Instant Messaging:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">My client cannot instant
message another
user. The CUPC client reports “Contact cannot receive Instant
Messages”. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Any thoughts on these
problems? <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Dana<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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