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<p class=MsoNormal><span style='color:#1F497D'><img width=456 height=263
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<p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p>

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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Dana Tong (AU)<br>
<b>Sent:</b> Monday, 26 October 2009 11:10 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] CUPC troubleshooting tips?<o:p></o:p></span></p>

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<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>Hi everyone,<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>I am having an issue with a CUPS / CUPC installation. This
is still in the deployment phase.<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>CUCM = 7.0.2.20000-5<o:p></o:p></p>

<p class=MsoNormal>CUPS = 7.0.4<o:p></o:p></p>

<p class=MsoNormal>CUPC = <span lang=EN-US>7.0.2.13496<o:p></o:p></span></p>

<p class=MsoNormal><span lang=EN-US><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span lang=EN-US>CUCM is being upgraded to 7.1(3) on
Wednesday night.<o:p></o:p></span></p>

<p class=MsoNormal><span lang=EN-US><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span lang=EN-US><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span lang=EN-US>My issues are:<o:p></o:p></span></p>

<p class=MsoNormal><span lang=EN-US>Deskphone control is random. I can login
via VPN and control the users deskphone. When the user logs in, he cannot
control the phone. The problem appears to be related to the user&#8217;s PC. He has
VT Advantage also installed. I asked him to shut all application and to try
again with no luck. Once he has attempted to login, deskphone control goes to
&#8220;stopped&#8221; and CTI won&#8217;t attempt to connect anymore. I can no longer login and
get deskphone control up either. The fix is to restart the CUP server.<o:p></o:p></span></p>

<p class=MsoNormal><span lang=EN-US><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span lang=EN-US>Instant Messaging:<o:p></o:p></span></p>

<p class=MsoNormal><span lang=EN-US>My client cannot instant message another
user. The CUPC client reports &#8220;Contact cannot receive Instant Messages&#8221;. <o:p></o:p></span></p>

<p class=MsoNormal><span lang=EN-US><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span lang=EN-US>Any thoughts on these problems? <o:p></o:p></span></p>

<p class=MsoNormal><span lang=EN-US><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span lang=EN-US>Thanks<o:p></o:p></span></p>

<p class=MsoNormal><span lang=EN-US>Dana<o:p></o:p></span></p>

<p class=MsoNormal><span lang=EN-US><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span lang=EN-US><o:p>&nbsp;</o:p></span></p>

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