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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Dana Tong (AU)<br>
<b>Sent:</b> Monday, 26 October 2009 11:10 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] CUPC troubleshooting tips?<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hi everyone,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I am having an issue with a CUPS / CUPC installation. This
is still in the deployment phase.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>CUCM = 7.0.2.20000-5<o:p></o:p></p>
<p class=MsoNormal>CUPS = 7.0.4<o:p></o:p></p>
<p class=MsoNormal>CUPC = <span lang=EN-US>7.0.2.13496<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>CUCM is being upgraded to 7.1(3) on
Wednesday night.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>My issues are:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Deskphone control is random. I can login
via VPN and control the users deskphone. When the user logs in, he cannot
control the phone. The problem appears to be related to the user’s PC. He has
VT Advantage also installed. I asked him to shut all application and to try
again with no luck. Once he has attempted to login, deskphone control goes to
“stopped” and CTI won’t attempt to connect anymore. I can no longer login and
get deskphone control up either. The fix is to restart the CUP server.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Instant Messaging:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>My client cannot instant message another
user. The CUPC client reports “Contact cannot receive Instant Messages”. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Any thoughts on these problems? <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Thanks<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Dana<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
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