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<p class=MsoNormal><span style='color:#1F497D'>Yes and Yes. I have both AC
Server and CTI Manager running on all CUCM’s.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Chris Ward
(chrward) [mailto:chrward@cisco.com] <br>
<b>Sent:</b> Monday, October 26, 2009 9:41 AM<br>
<b>To:</b> c3voip; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade
from CCM4.1.3<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Did you re-install the new AC
client on their PCs? New versions of CUCM bring new versions of AC. Also, make
sure CTIManager and AC Server are both running on the appropriate nodes.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='color:#1F497D'>-Chris<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>c3voip<br>
<b>Sent:</b> Monday, October 26, 2009 9:35 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Attendant Console on CUCM 7.1.2 after upgrade from
CCM4.1.3<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>My attendant console clients are unable to gain call control
of their phones after an upgrade from CCM 4.1.3 to CUCM 7.1.2.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Can anyone point me in the right troubleshooting direction?
I know the ac user should have no controlled devices, but it seems like that is
the problem.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal>-C<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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