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<p class=MsoNormal><span style='color:#1F497D'>Sorry, that was a screenshot
from my PC. The customer can log in and go “Available” on his PC but still not
send messages to other users.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'>From:</span></b><span lang=EN-US
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>
Adam Frankel [mailto:afrankel@cisco.com] <br>
<b>Sent:</b> Monday, 26 October 2009 7:35 PM<br>
<b>To:</b> Dana Tong (AU)<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CUPC troubleshooting tips?<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>It
appears as if the user is showing him/herself as offline. Do you
have any ASA in between? Often we see ASA (pre-8.04) with SIP Inspect
will drop the SIP NOTIFY message from the server to the client. If the
ASA is not doing NAT you can remove SIP Inspect. If you are doing
LDAP authentication on the CUCM and pointing to a GC, change the port to 3268
and restart CTIManager.<br>
<br>
Adam</span><span style='font-family:"Arial","sans-serif"'><br>
<br>
<br>
<span class=headerspan>-----Original Message-----</span><br>
<span class=headerspan>From: Dana Tong (AU) <a
href="mailto:Dana.Tong@didata.com.au"><Dana.Tong@didata.com.au></a></span><br>
<span class=headerspan>Sent: Sun, Oct 25, 2009 10:48:16 Pm</span><br>
<span class=headerspan>To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<a href="mailto:cisco-voip@puck.nether.net"><cisco-voip@puck.nether.net></a></span><br>
<span class=headerspan>CC: </span><br>
<span class=headerspan>Subject: Re: [cisco-voip] CUPC troubleshooting tips?</span>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><img border=0 width=456
height=263 id="Picture_x0020_1" src="cid:image001.png@01CA56DC.4577E680"></span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'><img border=0 width=602
height=418 id="Picture_x0020_2" src="cid:image002.jpg@01CA56DC.4577E680"></span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> <a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Dana Tong (AU)<br>
<b>Sent:</b> Monday, 26 October 2009 11:10 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] CUPC troubleshooting tips?</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>Hi everyone,<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>I am having an issue with a CUPS / CUPC installation. This
is still in the deployment phase.<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>CUCM = 7.0.2.20000-5<o:p></o:p></p>
<p class=MsoNormal>CUPS = 7.0.4<o:p></o:p></p>
<p class=MsoNormal>CUPC = <span lang=EN-US>7.0.2.13496</span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US>CUCM is being upgraded to 7.1(3) on
Wednesday night.</span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US>My issues are:</span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US>Deskphone control is random. I can login
via VPN and control the users deskphone. When the user logs in, he cannot
control the phone. The problem appears to be related to the user’s PC. He has
VT Advantage also installed. I asked him to shut all application and to try
again with no luck. Once he has attempted to login, deskphone control goes to
“stopped” and CTI won’t attempt to connect anymore. I can no longer login and
get deskphone control up either. The fix is to restart the CUP server.</span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US>Instant Messaging:</span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US>My client cannot instant message another
user. The CUPC client reports “Contact cannot receive Instant Messages”. </span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US>Any thoughts on these problems? </span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US>Thanks</span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US>Dana</span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p>
<p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p>
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<pre><o:p> </o:p></pre><pre style='text-align:center'>
<hr size=4 width="90%" align=center>
</pre><pre><o:p> </o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre><pre> <o:p></o:p></pre></div>
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