<html dir="ltr"><head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
<style>@font-face {
font-family: Calibri;
}
@font-face {
font-family: Tahoma;
}
@font-face {
font-family: Consolas;
}
@page Section1 {margin: 72.0pt 72.0pt 72.0pt 72.0pt; }
P.MsoNormal {
MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: black; FONT-SIZE: 11pt
}
LI.MsoNormal {
MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: black; FONT-SIZE: 11pt
}
DIV.MsoNormal {
MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: black; FONT-SIZE: 11pt
}
A:link {
COLOR: blue; TEXT-DECORATION: underline
}
SPAN.MsoHyperlink {
COLOR: blue; TEXT-DECORATION: underline
}
A:visited {
COLOR: purple; TEXT-DECORATION: underline
}
SPAN.MsoHyperlinkFollowed {
COLOR: purple; TEXT-DECORATION: underline
}
P {
FONT-FAMILY: "Times New Roman","serif"; COLOR: black; MARGIN-LEFT: 0cm; FONT-SIZE: 12pt; MARGIN-RIGHT: 0cm
}
PRE {
MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Courier New"; COLOR: black; FONT-SIZE: 10pt
}
P.MsoAcetate {
MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black; FONT-SIZE: 8pt
}
LI.MsoAcetate {
MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black; FONT-SIZE: 8pt
}
DIV.MsoAcetate {
MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black; FONT-SIZE: 8pt
}
SPAN.headerspan {
}
SPAN.BalloonTextChar {
FONT-FAMILY: "Tahoma","sans-serif"
}
SPAN.EmailStyle21 {
FONT-FAMILY: "Calibri","sans-serif"; COLOR: windowtext
}
SPAN.EmailStyle22 {
FONT-FAMILY: "Calibri","sans-serif"; COLOR: #1f497d
}
SPAN.HTMLPreformattedChar {
FONT-FAMILY: Consolas; COLOR: black
}
SPAN.EmailStyle25 {
FONT-FAMILY: "Calibri","sans-serif"; COLOR: #1f497d
}
.MsoChpDefault {
FONT-SIZE: 10pt
}
DIV.Section1 {
}
</style>
<meta name="GENERATOR" content="MSHTML 8.00.6001.18828">
<style title="owaParaStyle">P {
MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px
}
</style>
</head>
<body lang="EN-AU" link="blue" bgcolor="white" vlink="purple" ocsi="x">
<div dir="ltr"><font color="#000000" size="2" face="Tahoma">Hey guys,</font></div>
<div dir="ltr"><font size="2" face="tahoma"></font> </div>
<div dir="ltr"><font size="2" face="tahoma">I've upgraded CUCM to 7.1(3) and CUPS to 7.0(5) but the customer still cannot get deskphone control.
</font></div>
<div dir="ltr"><font size="2" face="tahoma">I think it might be something to do with his PC and the software he's running or has run in the past. (I found once that if you were running a CTI application [ie Cisco Attendant Console] that deskphone control would
stop. I think the customer has an install of Zeacomm Qmaster installed so that might be stopping it.</font></div>
<div dir="ltr"><font size="2" face="tahoma"></font> </div>
<div dir="ltr"><font size="2" face="tahoma">He is able to login and become "available" but no deskphone control.
</font></div>
<div dir="ltr"><font size="2" face="tahoma"></font> </div>
<div dir="ltr"><font size="2" face="tahoma">My PC is not part of the domain and I can get deskphone control but no presence.</font></div>
<div dir="ltr"><font size="2" face="tahoma"></font> </div>
<div dir="ltr"><font size="2" face="tahoma">Any thoughts guys?</font></div>
<div dir="ltr"><font size="2" face="tahoma"></font> </div>
<div dir="ltr"><font size="2" face="tahoma">Cheers</font></div>
<div dir="ltr"><font size="2" face="tahoma">Dana</font></div>
<div dir="ltr"> </div>
<div dir="ltr"> </div>
<div style="DIRECTION: ltr" id="divRpF469487">
<hr tabindex="-1">
<font size="2" face="Tahoma"><b>From:</b> cisco-voip-bounces@puck.nether.net [cisco-voip-bounces@puck.nether.net] On Behalf Of Dana Tong (AU) [Dana.Tong@didata.com.au]<br>
<b>Sent:</b> Tuesday, 27 October 2009 8:05 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CUPC troubleshooting tips?<br>
</font><br>
</div>
<div></div>
<div>
<div class="Section1">
<p class="MsoNormal"><span style="COLOR: #1f497d">Sorry, that was a screenshot from my PC. The customer can log in and go “Available” on his PC but still not send messages to other users.</span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d"></span> </p>
<div>
<div style="BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0cm; PADDING-LEFT: 0cm; PADDING-RIGHT: 0cm; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt">
<p class="MsoNormal"><b><span style="FONT-FAMILY: 'Tahoma','sans-serif'; COLOR: windowtext; FONT-SIZE: 10pt" lang="EN-US">From:</span></b><span style="FONT-FAMILY: 'Tahoma','sans-serif'; COLOR: windowtext; FONT-SIZE: 10pt" lang="EN-US"> Adam Frankel [mailto:afrankel@cisco.com]
<br>
<b>Sent:</b> Monday, 26 October 2009 7:35 PM<br>
<b>To:</b> Dana Tong (AU)<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CUPC troubleshooting tips?</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt">It appears as if the user is showing him/herself as offline. Do you have any ASA in between? Often we see ASA (pre-8.04) with SIP Inspect will drop the SIP NOTIFY message
from the server to the client. If the ASA is not doing NAT you can remove SIP Inspect. If you are doing LDAP authentication on the CUCM and pointing to a GC, change the port to 3268 and restart CTIManager.<br>
<br>
Adam</span><span style="FONT-FAMILY: 'Arial','sans-serif'"><br>
<br>
<br>
<span class="headerspan">-----Original Message-----</span><br>
<span class="headerspan">From: Dana Tong (AU) <a href="mailto:Dana.Tong@didata.com.au">
<Dana.Tong@didata.com.au></a></span><br>
<span class="headerspan">Sent: Sun, Oct 25, 2009 10:48:16 Pm</span><br>
<span class="headerspan">To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<a href="mailto:cisco-voip@puck.nether.net"><cisco-voip@puck.nether.net></a></span><br>
<span class="headerspan">CC: </span><br>
<span class="headerspan">Subject: Re: [cisco-voip] CUPC troubleshooting tips?</span>
</span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d"><img id="Picture_x0020_1" border="0" src="cid:image001.png@01CA56DC.4577E680" width="456" height="263"></span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d"><img id="Picture_x0020_2" border="0" src="cid:image002.jpg@01CA56DC.4577E680" width="602" height="418"></span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d"></span> </p>
<p class="MsoNormal"><span style="COLOR: #1f497d"></span> </p>
<div>
<div style="BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0cm; PADDING-LEFT: 0cm; PADDING-RIGHT: 0cm; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt">
<p class="MsoNormal"><b><span style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt" lang="EN-US">From:</span></b><span style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt" lang="EN-US">
<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Dana Tong (AU)<br>
<b>Sent:</b> Monday, 26 October 2009 11:10 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] CUPC troubleshooting tips?</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Hi everyone,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I am having an issue with a CUPS / CUPC installation. This is still in the deployment phase.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">CUCM = 7.0.2.20000-5</p>
<p class="MsoNormal">CUPS = 7.0.4</p>
<p class="MsoNormal">CUPC = <span lang="EN-US">7.0.2.13496</span></p>
<p class="MsoNormal"><span lang="EN-US"></span> </p>
<p class="MsoNormal"><span lang="EN-US">CUCM is being upgraded to 7.1(3) on Wednesday night.</span></p>
<p class="MsoNormal"><span lang="EN-US"></span> </p>
<p class="MsoNormal"><span lang="EN-US"></span> </p>
<p class="MsoNormal"><span lang="EN-US">My issues are:</span></p>
<p class="MsoNormal"><span lang="EN-US">Deskphone control is random. I can login via VPN and control the users deskphone. When the user logs in, he cannot control the phone. The problem appears to be related to the user’s PC. He has VT Advantage also installed.
I asked him to shut all application and to try again with no luck. Once he has attempted to login, deskphone control goes to “stopped” and CTI won’t attempt to connect anymore. I can no longer login and get deskphone control up either. The fix is to restart
the CUP server.</span></p>
<p class="MsoNormal"><span lang="EN-US"></span> </p>
<p class="MsoNormal"><span lang="EN-US">Instant Messaging:</span></p>
<p class="MsoNormal"><span lang="EN-US">My client cannot instant message another user. The CUPC client reports “Contact cannot receive Instant Messages”.
</span></p>
<p class="MsoNormal"><span lang="EN-US"></span> </p>
<p class="MsoNormal"><span lang="EN-US">Any thoughts on these problems? </span></p>
<p class="MsoNormal"><span lang="EN-US"></span> </p>
<p class="MsoNormal"><span lang="EN-US">Thanks</span></p>
<p class="MsoNormal"><span lang="EN-US">Dana</span></p>
<p class="MsoNormal"><span lang="EN-US"></span> </p>
<p class="MsoNormal"><span lang="EN-US"></span> </p>
<p><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 8pt">******************************************************************************</span></p>
<p><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 8pt">- NOTICE FROM DIMENSION DATA AUSTRALIA</span></p>
<p><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 8pt">This message is confidential, and may contain proprietary or legally privileged information. If you have received this email in error, please notify the sender and delete it immediately.</span></p>
<p><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 8pt"></span> </p>
<p><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 8pt">Internet communications are not secure. You should scan this message and any attachments for viruses. Under no circumstances do we accept liability for any loss or damage which may result from
your receipt of this message or any attachments.</span></p>
<p><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 8pt">******************************************************************************</span></p>
<p><span style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 8pt"></span> </p>
<pre> </pre>
<pre style="TEXT-ALIGN: center">
<hr align="center" size="4" width="90%">
</pre>
<pre> </pre>
<pre>_______________________________________________</pre>
<pre>cisco-voip mailing list</pre>
<pre><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></pre>
<pre><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></pre>
<pre> </pre>
</div>
</div>
</body>
</html>