Why are you using RSPAN?<div><br></div><div>maybe your running into problems with this setup.</div><div><br></div><div>you can setup the same thing with the Agents PC directly plugged into the phones with a little configuration.</div>
<div><br></div><div>Scott<br><br><div class="gmail_quote">On Mon, Nov 2, 2009 at 12:03 PM, Jorge L. Rodriguez Aguila <span dir="ltr"><<a href="mailto:jorge.rodriguez@netxar.com">jorge.rodriguez@netxar.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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<p class="MsoNormal">I have an IPCC cluster that is running IPCC 7.0.1 Sr1 and
when the Supervisors press the Silent monitoring/or live record, the audio hear
on the monitor comes out slow, as if the people on the call where drugged and slightly
robotic. I have tried both via the RSPAN and putting the Cluster on the local
switch where the agents are. Does anyone know if there is a know bug about this
or have seen this behavior?</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><b>Jorge Rodriguez, CCVP, CRMCS</b></p>
<p class="MsoNormal">Senior Voice/Data Consultant</p>
<p class="MsoNormal">Netxar Technologies</p>
<p class="MsoNormal">PCS 7876888530</p>
<p class="MsoNormal"><a href="mailto:jorge.rodriguez@netxar.com" target="_blank">jorge.rodriguez@netxar.com</a></p>
<p class="MsoNormal"><img width="276" height="107" src="cid:image001.jpg@01CA5BCD.9FEEA180" alt="logo"></p>
<p class="MsoNormal"> </p>
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