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<DIV><FONT face=Arial size=2><SPAN
class=064212920-04112009>Greetings,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=064212920-04112009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=064212920-04112009>Unity 5 on Windows
2003.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=064212920-04112009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=064212920-04112009>In the event viewer,
I occasionally get and ugly sounding error:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=064212920-04112009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=064212920-04112009>Event ID 550 Source
CiscoUnity_Miu</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=064212920-04112009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=064212920-04112009>Cisco Unity's
telephony component has encountered a serious error.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=064212920-04112009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=064212920-04112009>No response was
received on port 6 while performing a blind transfer. This is a serious
failure, and most likely parties involved in the call will be
disconnected. In some cases, further calls on this port will not be
handled correctly.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=064212920-04112009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=064212920-04112009>It might be a false
error according to the bug I've pasted in below although it was first found in
CM version 4.0 and I'm on 6.1.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=064212920-04112009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=064212920-04112009>If calls are being
dropped, I would expect complaints from end users, so since I have none, this
supports the false positive possibility.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=064212920-04112009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=064212920-04112009>Is there a way to
directly test individual ports? I know I can see ports in use with one of
the utilities on the Unity server, but is there a more direct way to test a
specific port?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=064212920-04112009></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=064212920-04112009>Thanks</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=064212920-04112009>jeff</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=064212920-04112009>
<H6 class=alt-2>CSCef87786 Bug Details </H6>
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action=/Support/BugToolKit/search/saveAltDetails.do?method=saveAlternateData
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<TD
style="PADDING-RIGHT: 8px; PADDING-LEFT: 8px; FONT-SIZE: 88%; PADDING-BOTTOM: 8px; PADDING-TOP: 8px"
colSpan=2><SPAN><STRONG>AppEvents: CiscoUnity_Miu 550 reported during
normal operations </STRONG></SPAN></TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 8px; PADDING-LEFT: 8px; FONT-SIZE: 88%; PADDING-BOTTOM: 8px; PADDING-TOP: 0px"
vAlign=top><SPAN><B>Symptom:</B><BR><BR>CiscoUnity_Miu intermittently
throws an event log error (Event ID 550) when no real failure has
occurred. The error description will read "Cisco Unity's telephony
component has encountered a serious error". The error will also contain an
explanation such as:<BR><BR>No response was received on port 2 while
performing a blind transfer. <BR>This is a serious failure, and most
likely parties involved in the call will be disconnected. In some cases,
further calls on this port will not be handled
correctly.<BR><BR><B>Conditions:</B><BR><BR>This error message can safely
be ignored if there was no reported user impact and the port designated
event still accepts calls. It is believed that this error occurs when a
caller hangs up during some critical point of a blind or supervised
transfer. <BR><BR><B>Workaround:</B><BR><BR>None.<BR><BR><B>Further
Problem Description:</B><BR><BR>CSCef87786 does not address cases where a
real failure has caused the event log error message. If users report
failed transfers or a port ceases to handle calls when a CiscoUnity_Miu
550 error occurs, then these failures need to be investigated outside the
scope of this CSCef87786.
</SPAN></TD></TR></TBODY></TABLE></FORM></SPAN></FONT></DIV><DIV> </DIV>CONFIDENTIALITY NOTICE: The information contained in this email including attachments is intended for the specific delivery to and use by the individual(s) to whom it is addressed, and includes information which should be considered as private and confidential. Any review, retransmission, dissemination, or taking of any action in reliance upon this information by anyone other than the intended recipient is prohibited. If you have received this message in error, please reply to the sender immediately and delete the original message and any copy of it from your computer system. Thank you.</BODY></HTML>