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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Here is some info
regarding the workaround. I believe this is fixed in SR4. <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CSCta49259 Bug
Details</span></b><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
display:none'>Top of Form</span><b><span style='font-size:10.0pt;font-family:
"Arial","sans-serif"'><o:p></o:p></span></b></p>
<p class=MsoNormal><o:p> </o:p></p>
<table class=MsoNormalTable border=0 cellpadding=0 width="68%"
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<td colspan=2 style='padding:6.0pt 6.0pt 6.0pt 6.0pt;height:.15in'>
<p class=MsoNormal><b><span style='font-size:10.5pt'>CAD client timeout value
not present in PhoneDev.cfg. </span></b><span style='font-size:10.5pt'><o:p></o:p></span></p>
</td>
</tr>
<tr style='height:215.45pt'>
<td valign=top style='padding:0in 6.0pt 6.0pt 6.0pt;height:215.45pt'>
<p class=MsoNormal><span style='font-size:10.5pt'><br>
<br>
<b>Symptom:</b><br>
<br>
Per MIVR logs CAD side is timing out and changes to the server-side
properties did not resolve the issue. <br>
<br>
<b>Conditions:</b><br>
<br>
UCCX 7.0(1) CAD<br>
<br>
<b>Workaround:</b><br>
<br>
on CAD client PC <br>
C:\Program Files\Cisco\Desktop\config, there should be a file<br>
called PhoneDev.cfg.<br>
<br>
add -><br>
[ReqTimeout]<br>
Milliseconds=30000<br>
<br>
save then restart the CAD client .<o:p></o:p></span></p>
</td>
<td width=72 rowspan=2 valign=top style='width:53.65pt;border:solid #CCCCCC 1.0pt;
background:#EEEEEE;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:215.45pt'>
<p class=MsoNormal><b><span style='font-size:10.5pt'>Status </span></b><span
style='font-size:10.5pt'><br>
Fixed <br>
<br>
<b>Severity <br>
<span style='color:darkblue'>3 - moderate </span></b><br>
<br>
<b>Last Modified </b><br>
In Last 3 Days <br>
<br>
<b>Product </b><br>
Cisco Unified Contact Center Express <br>
<br>
<b>Technology </b><br>
<br>
<br>
<b>1st Found-In </b><br>
7.0(1)SR1 <br>
<br>
<b>Fixed-In </b><br>
Release-Pending <o:p></o:p></span></p>
</td>
</tr>
<tr style='height:13.35pt'>
<td style='padding:3.75pt 3.75pt 3.75pt 3.75pt;height:13.35pt'>
<p class=MsoNormal><o:p> </o:p></p>
</td>
</tr>
</table>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Alex<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Antonio Soares<br>
<b>Sent:</b> Wednesday, November 04, 2009 10:04 AM<br>
<b>To:</b> 'Tanner Ezell'; 'Sean Walberg'<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX - CAD Agent Login Timeout<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>I'm running 7.0(1)-Build168 so it means it's affected by the Bug.
But i prefer a workaround instead of an upgrade :)</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Regards,<br>
<br>
Antonio Soares, CCIE #18473 (R&S)<br>
amsoares@netcabo.pt</span><span style='font-size:10.0pt'><o:p></o:p></span></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Tanner Ezell<br>
<b>Sent:</b> quarta-feira, 4 de Novembro de 2009 14:54<br>
<b>To:</b> Sean Walberg<br>
<b>Cc:</b> António M. Soares; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX - CAD Agent Login Timeout</span><o:p></o:p></p>
<p class=MsoNormal>FYI- <o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>You didn't state your specific
UCCX version, however this bug was resolved in 7.0(1) SR2; If you're running 7,
it may be worthwhile to upgrade.<o:p></o:p></p>
<div>
<p class=MsoNormal>2009/11/4 Sean Walberg <<a
href="mailto:swalberg@gmail.com">swalberg@gmail.com</a>><o:p></o:p></p>
<div>
<p class=MsoNormal>I had a similar problem last year, on boxing day no less.
CUCM LDAP timeout is ~30 seconds, but IPCCX AXL timeout is 10 seconds. Here are
some notes from my case:<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div><pre><span style='font-size:12.0pt;background:#DDFFFF'>Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD<o:p></o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>server is down in CCM. CCM keeps trying primary AD server for 30 seconds, but CAD times<o:p></o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>out in 10. Workaround is to change timeout in registry:<o:p></o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'><o:p> </o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,<o:p></o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>Inc.\CRS\Properties\application.MIVR.properties]<o:p></o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>"com.cisco.user.io.timeout"="30000" <o:p></o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'><o:p> </o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'><o:p> </o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>and application.MIVR.properties using Servicability tool:<o:p></o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'><o:p> </o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>com.cisco.user.io.timeout=30000<o:p></o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'><o:p> </o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'><o:p> </o:p></span></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>Workaround was applied and agent was able to successfully log in. <o:p></o:p></span></pre></div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I think that's all done on the IPCCX server...<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Sean<o:p></o:p></p>
<div>
<p class=MsoNormal>2009/11/4 António M. Soares <<a
href="mailto:antonio.soares@convex.pt" target="_blank">antonio.soares@convex.pt</a>>
<o:p></o:p></p>
<div>
<div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-right:0in'>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hello group,<br>
<br>
I'm facing a problem with CAD agents login timeout. This is a new problem and
the workaround is to disable the LDAP Authentication.<br>
I see this timeout in the MIVR logs:<br>
<br>
++++++++++++++++++++++++<br>
3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate agent
XXXXX<br>
3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL
Timeout Detected:<br>
Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:<br>
3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user:
XXXXX Exception: com.cisco.user.TimeoutException:<br>
AXL operation timed out: ; nested exception is:<br>
com.cisco.config.axl.TimeoutAXLException: Timeout
expired<br>
++++++++++++++++++++++++<br>
<br>
The login fails after exactly 10 seconds so i wonder where can i increase this
timeout. This would be a better workaround while we<br>
troubleshoot the root cause.<br>
<br>
<br>
Thanks.<br>
<br>
Regards,<br>
<br>
Antonio Soares, CCIE #18473 (R&S)<br>
<a href="mailto:amsoares@netcabo.pt" target="_blank">amsoares@netcabo.pt</a><br>
<br>
<br>
<br>
<br>
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</blockquote>
</div>
</div>
</div>
<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Sean Walberg <<a href="mailto:sean@ertw.com" target="_blank">sean@ertw.com</a>>
<a href="http://ertw.com/" target="_blank">http://ertw.com/</a><o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Regards,<br>
Tanner Ezell<o:p></o:p></p>
</div>
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