The problem with this work around is you'll have to deploy it to all client PC's with CAD. Which in any installment over 1 person is a major PITA, versus the other workaround which is done server side.<br><br><div class="gmail_quote">
On Wed, Nov 4, 2009 at 9:15 AM, Alex Hope <span dir="ltr"><<a href="mailto:AlexH@boice.net">AlexH@boice.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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<div>
<p class="MsoNormal"><span style="font-size:10.0pt">Here is some info
regarding the workaround. I believe this is fixed in SR4. </span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">CSCta49259 Bug
Details</span></b><span style="font-size:8.0pt">Top of Form</span><b><span style="font-size:10.0pt"></span></b></p>
<p class="MsoNormal"> </p>
<table border="0" cellpadding="0" width="68%" style="width:68.48%">
<tbody><tr style="min-height:.15in">
<td colspan="2" style="padding:6.0pt 6.0pt 6.0pt 6.0pt;min-height:.15in">
<p class="MsoNormal"><b><span style="font-size:10.5pt">CAD client timeout value
not present in PhoneDev.cfg. </span></b><span style="font-size:10.5pt"></span></p>
</td>
</tr>
<tr style="min-height:215.45pt">
<td valign="top" style="padding:0in 6.0pt 6.0pt 6.0pt;min-height:215.45pt">
<p class="MsoNormal"><span style="font-size:10.5pt"><br>
<br>
<b>Symptom:</b><br>
<br>
Per MIVR logs CAD side is timing out and changes to the server-side
properties did not resolve the issue. <br>
<br>
<b>Conditions:</b><br>
<br>
UCCX 7.0(1) CAD<br>
<br>
<b>Workaround:</b><br>
<br>
on CAD client PC <br>
C:\Program Files\Cisco\Desktop\config, there should be a file<br>
called PhoneDev.cfg.<br>
<br>
add -><br>
[ReqTimeout]<br>
Milliseconds=30000<br>
<br>
save then restart the CAD client .</span></p>
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<td width="72" rowspan="2" valign="top" style="width:53.65pt;border:solid #CCCCCC 1.0pt;background:#EEEEEE;padding:3.75pt 3.75pt 3.75pt 3.75pt;min-height:215.45pt">
<p class="MsoNormal"><b><span style="font-size:10.5pt">Status </span></b><span style="font-size:10.5pt"><br>
Fixed <br>
<br>
<b>Severity <br>
<span style="color:darkblue">3 - moderate </span></b><br>
<br>
<b>Last Modified </b><br>
In Last 3 Days <br>
<br>
<b>Product </b><br>
Cisco Unified Contact Center Express <br>
<br>
<b>Technology </b><br>
<br>
<br>
<b>1st Found-In </b><br>
7.0(1)SR1 <br>
<br>
<b>Fixed-In </b><br>
Release-Pending </span></p>
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<tr style="min-height:13.35pt">
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt;min-height:13.35pt">
<p class="MsoNormal"> </p>
</td>
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</tbody></table>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Alex</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Antonio Soares<br>
<b>Sent:</b> Wednesday, November 04, 2009 10:04 AM<br>
<b>To:</b> 'Tanner Ezell'; 'Sean Walberg'<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span></p><div><div></div><div class="h5"><br>
<b>Subject:</b> Re: [cisco-voip] UCCX - CAD Agent Login Timeout</div></div><p></p>
</div>
</div><div><div></div><div class="h5">
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:blue">I'm running 7.0(1)-Build168 so it means it's affected by the Bug.
But i prefer a workaround instead of an upgrade :)</span></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:blue">Regards,<br>
<br>
Antonio Soares, CCIE #18473 (R&S)<br>
<a href="mailto:amsoares@netcabo.pt" target="_blank">amsoares@netcabo.pt</a></span><span style="font-size:10.0pt"></span></p>
<div>
<p class="MsoNormal"> </p>
</div>
<p class="MsoNormal"> </p>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Tanner Ezell<br>
<b>Sent:</b> quarta-feira, 4 de Novembro de 2009 14:54<br>
<b>To:</b> Sean Walberg<br>
<b>Cc:</b> António M. Soares; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] UCCX - CAD Agent Login Timeout</span></p>
<p class="MsoNormal">FYI- </p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">You didn't state your specific
UCCX version, however this bug was resolved in 7.0(1) SR2; If you're running 7,
it may be worthwhile to upgrade.</p>
<div>
<p class="MsoNormal">2009/11/4 Sean Walberg <<a href="mailto:swalberg@gmail.com" target="_blank">swalberg@gmail.com</a>></p>
<div>
<p class="MsoNormal">I had a similar problem last year, on boxing day no less.
CUCM LDAP timeout is ~30 seconds, but IPCCX AXL timeout is 10 seconds. Here are
some notes from my case:</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div><pre><span style="font-size:12.0pt;background:#DDFFFF">Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD</span></pre><pre><span style="font-size:12.0pt;background:#DDFFFF">server is down in CCM. CCM keeps trying primary AD server for 30 seconds, but CAD times</span></pre>
<pre><span style="font-size:12.0pt;background:#DDFFFF">out in 10. Workaround is to change timeout in registry:</span></pre><pre><span style="font-size:12.0pt;background:#DDFFFF"> </span></pre><pre><span style="font-size:12.0pt;background:#DDFFFF">[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,</span></pre>
<pre><span style="font-size:12.0pt;background:#DDFFFF">Inc.\CRS\Properties\application.MIVR.properties]</span></pre><pre><span style="font-size:12.0pt;background:#DDFFFF">"com.cisco.user.io.timeout"="30000" </span></pre>
<pre><span style="font-size:12.0pt;background:#DDFFFF"> </span></pre><pre><span style="font-size:12.0pt;background:#DDFFFF"> </span></pre><pre><span style="font-size:12.0pt;background:#DDFFFF">and application.MIVR.properties using Servicability tool:</span></pre>
<pre><span style="font-size:12.0pt;background:#DDFFFF"> </span></pre><pre><span style="font-size:12.0pt;background:#DDFFFF">com.cisco.user.io.timeout=30000</span></pre><pre><span style="font-size:12.0pt;background:#DDFFFF"> </span></pre>
<pre><span style="font-size:12.0pt;background:#DDFFFF"> </span></pre><pre><span style="font-size:12.0pt;background:#DDFFFF">Workaround was applied and agent was able to successfully log in. </span></pre></div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">I think that's all done on the IPCCX server...</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">Sean</p>
<div>
<p class="MsoNormal">2009/11/4 António M. Soares <<a href="mailto:antonio.soares@convex.pt" target="_blank">antonio.soares@convex.pt</a>>
</p>
<div>
<div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<p class="MsoNormal"> </p>
<p class="MsoNormal">Hello group,<br>
<br>
I'm facing a problem with CAD agents login timeout. This is a new problem and
the workaround is to disable the LDAP Authentication.<br>
I see this timeout in the MIVR logs:<br>
<br>
++++++++++++++++++++++++<br>
3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate agent
XXXXX<br>
3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL
Timeout Detected:<br>
Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:<br>
3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user:
XXXXX Exception: com.cisco.user.TimeoutException:<br>
AXL operation timed out: ; nested exception is:<br>
com.cisco.config.axl.TimeoutAXLException: Timeout
expired<br>
++++++++++++++++++++++++<br>
<br>
The login fails after exactly 10 seconds so i wonder where can i increase this
timeout. This would be a better workaround while we<br>
troubleshoot the root cause.<br>
<br>
<br>
Thanks.<br>
<br>
Regards,<br>
<br>
Antonio Soares, CCIE #18473 (R&S)<br>
<a href="mailto:amsoares@netcabo.pt" target="_blank">amsoares@netcabo.pt</a><br>
<br>
<br>
<br>
<br>
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</blockquote>
</div>
</div>
</div>
<p class="MsoNormal"><br>
<br clear="all">
<br>
-- <br>
Sean Walberg <<a href="mailto:sean@ertw.com" target="_blank">sean@ertw.com</a>>
<a href="http://ertw.com/" target="_blank">http://ertw.com/</a></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
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</div>
<p class="MsoNormal"><br>
<br clear="all">
<br>
-- <br>
Regards,<br>
Tanner Ezell</p>
</div>
</div></div></div>
</div>
</blockquote></div><br><br clear="all"><br>-- <br>Regards,<br>Tanner Ezell<br>