You can test an individual port by calling it directly. You would just need to change the CSS on the phone you are calling from as, presumably, your user facing CSSs can only call the pilot, not the individual ports.<br><br>
You might want to also think about proactively applying the latest ES posted on CCO. <br><br><div class="gmail_quote">On Wed, Nov 4, 2009 at 3:51 PM, Jeff Ruttman <span dir="ltr"><<a href="mailto:ruttmanj@carewisc.org" target="_blank">ruttmanj@carewisc.org</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div><font face="Arial" size="2"><span>Greetings,</span></font></div>
<div><font face="Arial" size="2"><span></span></font> </div>
<div><font face="Arial" size="2"><span>Unity 5 on Windows
2003.</span></font></div>
<div><font face="Arial" size="2"><span></span></font> </div>
<div><font face="Arial" size="2"><span>In the event viewer,
I occasionally get and ugly sounding error:</span></font></div>
<div><font face="Arial" size="2"><span></span></font> </div>
<div><font face="Arial" size="2"><span>Event ID 550 Source
CiscoUnity_Miu</span></font></div>
<div><font face="Arial" size="2"><span></span></font> </div>
<div><font face="Arial" size="2"><span>Cisco Unity's
telephony component has encountered a serious error.</span></font></div>
<div><font face="Arial" size="2"><span></span></font> </div>
<div><font face="Arial" size="2"><span>No response was
received on port 6 while performing a blind transfer. This is a serious
failure, and most likely parties involved in the call will be
disconnected. In some cases, further calls on this port will not be
handled correctly.</span></font></div>
<div><font face="Arial" size="2"><span></span></font> </div>
<div><font face="Arial" size="2"><span>It might be a false
error according to the bug I've pasted in below although it was first found in
CM version 4.0 and I'm on 6.1.</span></font></div>
<div><font face="Arial" size="2"><span></span></font> </div>
<div><font face="Arial" size="2"><span>If calls are being
dropped, I would expect complaints from end users, so since I have none, this
supports the false positive possibility.</span></font></div>
<div><font face="Arial" size="2"><span></span></font> </div>
<div><font face="Arial" size="2"><span>Is there a way to
directly test individual ports? I know I can see ports in use with one of
the utilities on the Unity server, but is there a more direct way to test a
specific port?</span></font></div>
<div><font face="Arial" size="2"><span></span></font> </div>
<div><font face="Arial" size="2"><span>Thanks</span></font></div>
<div><font face="Arial" size="2"><span>jeff</span></font></div>
<div><font face="Arial" size="2"><span>
<h6>CSCef87786 Bug Details </h6>
<form name="btkAlternateDataForm" action="http://Support/BugToolKit/search/saveAltDetails.do?method=saveAlternateData" method="post" target="_blank" onsubmit="return window.confirm("You are submitting information to an external page.\nAre you sure?");">
<table width="100%" border="0" cellpadding="5" cellspacing="2">
<tbody>
<tr>
<td style="padding: 8px; font-size: 88%;" colspan="2"><span><b>AppEvents: CiscoUnity_Miu 550 reported during
normal operations </b></span></td></tr>
<tr>
<td style="padding: 0px 8px 8px; font-size: 88%;" valign="top"><span><b>Symptom:</b><br><br>CiscoUnity_Miu intermittently
throws an event log error (Event ID 550) when no real failure has
occurred. The error description will read "Cisco Unity's telephony
component has encountered a serious error". The error will also contain an
explanation such as:<br><br>No response was received on port 2 while
performing a blind transfer. <br>This is a serious failure, and most
likely parties involved in the call will be disconnected. In some cases,
further calls on this port will not be handled
correctly.<br><br><b>Conditions:</b><br><br>This error message can safely
be ignored if there was no reported user impact and the port designated
event still accepts calls. It is believed that this error occurs when a
caller hangs up during some critical point of a blind or supervised
transfer. <br><br><b>Workaround:</b><br><br>None.<br><br><b>Further
Problem Description:</b><br><br>CSCef87786 does not address cases where a
real failure has caused the event log error message. If users report
failed transfers or a port ceases to handle calls when a CiscoUnity_Miu
550 error occurs, then these failures need to be investigated outside the
scope of this CSCef87786.
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