At the very least you should restart the CCX engine. I'm not certain, but it may require a reboot if that doesn't work.<br><br><div class="gmail_quote">On Wed, Nov 4, 2009 at 9:23 AM, Antonio Soares <span dir="ltr"><<a href="mailto:amsoares@netcabo.pt">amsoares@netcabo.pt</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">Well, but this Bug mentions that Server Side configuration
did not resolve the issue. And i applied the Server Side changes without
success. Then i applied the CAD workaround also without success. I have the
impression that i need to restart something in the Server side... Maybe the
Engine or the whole CRS Server ?</font></span></div><div class="im">
<div><font face="Arial" color="#0000ff"></font> </div>
<p><font size="2"><font face="Arial" color="#0000ff">Regards,<br><br>Antonio Soares,
CCIE #18473 (R&S)<br><a href="mailto:amsoares@netcabo.pt" target="_blank">amsoares@netcabo.pt</a></font><br></font></p>
<div> </div><br>
</div><div lang="en-us" dir="ltr" align="left">
<hr>
<font face="Tahoma" size="2"><b>From:</b> Tanner Ezell
[mailto:<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>] <br><b>Sent:</b> quarta-feira, 4 de Novembro de
2009 15:20<br><b>To:</b> Alex Hope<br><b>Cc:</b> Antonio Soares; Sean Walberg;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><div><div></div><div class="h5"><br><b>Subject:</b> Re: [cisco-voip] UCCX - CAD Agent
Login Timeout<br></div></div></font><br></div><div><div></div><div class="h5">
<div></div>The problem with this work around is you'll have to deploy it to all
client PC's with CAD. Which in any installment over 1 person is a major PITA,
versus the other workaround which is done server side.<br><br>
<div class="gmail_quote">On Wed, Nov 4, 2009 at 9:15 AM, Alex Hope <span dir="ltr"><<a href="mailto:AlexH@boice.net" target="_blank">AlexH@boice.net</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="padding-left:1ex;margin:0px 0px 0px 0.8ex;border-left:#ccc 1px solid">
<div lang="EN-US" vlink="purple" link="blue">
<div>
<p class="MsoNormal"><span style="font-size:10pt">Here is some info regarding
the workaround. I believe this is fixed in SR4. </span></p>
<p class="MsoNormal"><b><span style="font-size:10pt">CSCta49259 Bug
Details</span></b><span style="font-size:8pt">Top of Form</span><b><span style="font-size:10pt"></span></b></p>
<p class="MsoNormal"> </p>
<table style="width:68.48%" cellpadding="0" width="68%" border="0">
<tbody>
<tr style="min-height:0.15in">
<td style="padding-right:6pt;padding-left:6pt;min-height:0.15in;padding-bottom:6pt;padding-top:6pt" colspan="2">
<p class="MsoNormal"><b><span style="font-size:10.5pt">CAD client timeout
value not present in PhoneDev.cfg. </span></b><span style="font-size:10.5pt"></span></p></td></tr>
<tr style="min-height:215.45pt">
<td style="padding-right:6pt;padding-left:6pt;min-height:215.45pt;padding-bottom:6pt;padding-top:0in" valign="top">
<p class="MsoNormal"><span style="font-size:10.5pt"><br><br><b>Symptom:</b><br><br>Per MIVR logs
CAD side is timing out and changes to the server-side properties did not
resolve the issue. <br><br><b>Conditions:</b><br><br>UCCX 7.0(1)
CAD<br><br><b>Workaround:</b><br><br>on CAD client PC <br>C:\Program
Files\Cisco\Desktop\config, there should be a file<br>called
PhoneDev.cfg.<br><br>add
-><br>[ReqTimeout]<br>Milliseconds=30000<br><br>save then restart the
CAD client .</span></p></td>
<td style="border-right:#cccccc 1pt solid;padding-right:3.75pt;border-top:#cccccc 1pt solid;padding-left:3.75pt;min-height:215.45pt;background:#eeeeee;padding-bottom:3.75pt;border-left:#cccccc 1pt solid;width:53.65pt;padding-top:3.75pt;border-bottom:#cccccc 1pt solid" valign="top" width="72" rowspan="2">
<p class="MsoNormal"><b><span style="font-size:10.5pt">Status
</span></b><span style="font-size:10.5pt"><br>Fixed <br><br><b>Severity
<br><span style="color:darkblue">3 - moderate
</span></b><br><br><b>Last Modified </b><br>In Last 3 Days
<br><br><b>Product </b><br>Cisco Unified Contact Center Express
<br><br><b>Technology </b><br><br><br><b>1st Found-In </b><br>7.0(1)SR1
<br><br><b>Fixed-In </b><br>Release-Pending </span></p></td></tr>
<tr style="min-height:13.35pt">
<td style="padding-right:3.75pt;padding-left:3.75pt;min-height:13.35pt;padding-bottom:3.75pt;padding-top:3.75pt">
<p class="MsoNormal"> </p></td></tr></tbody></table>
<p class="MsoNormal"><span style="font-size:11pt;color:#1f497d"></span> </p>
<p class="MsoNormal"><span style="font-size:11pt;color:#1f497d"></span> </p>
<p class="MsoNormal"><span style="font-size:11pt;color:#1f497d"></span> </p>
<p class="MsoNormal"><span style="font-size:11pt;color:#1f497d">Alex</span></p>
<p class="MsoNormal"><span style="font-size:11pt;color:#1f497d"></span> </p>
<p class="MsoNormal"><span style="font-size:11pt;color:#1f497d"></span> </p>
<div>
<div style="border-right:medium none;padding-right:0in;border-top:#b5c4df 1pt solid;padding-left:0in;padding-bottom:0in;border-left:medium none;padding-top:3pt;border-bottom:medium none">
<p class="MsoNormal"><b><span style="font-size:10pt">From:</span></b><span style="font-size:10pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of
</b>Antonio Soares<br><b>Sent:</b> Wednesday, November 04, 2009 10:04
AM<br><b>To:</b> 'Tanner Ezell'; 'Sean Walberg'<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span></p>
<div>
<div></div>
<div><br><b>Subject:</b> Re: [cisco-voip] UCCX - CAD Agent Login
Timeout</div></div>
<p></p></div></div>
<div>
<div></div>
<div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:10pt;color:blue">I'm running
7.0(1)-Build168 so it means it's affected by the Bug. But i prefer a
workaround instead of an upgrade :)</span></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:10pt;color:blue">Regards,<br><br>Antonio Soares, CCIE
#18473 (R&S)<br><a href="mailto:amsoares@netcabo.pt" target="_blank">amsoares@netcabo.pt</a></span><span style="font-size:10pt"></span></p>
<div>
<p class="MsoNormal"> </p></div>
<p class="MsoNormal"> </p>
<div class="MsoNormal" style="text-align:center" align="center">
<hr align="center" width="100%" size="2">
</div>
<p class="MsoNormal" style="margin-bottom:12pt"><b><span style="font-size:10pt">From:</span></b><span style="font-size:10pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of
</b>Tanner Ezell<br><b>Sent:</b> quarta-feira, 4 de Novembro de 2009
14:54<br><b>To:</b> Sean Walberg<br><b>Cc:</b> António M. Soares; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re:
[cisco-voip] UCCX - CAD Agent Login Timeout</span></p>
<p class="MsoNormal">FYI- </p>
<div>
<p class="MsoNormal"> </p></div>
<div>
<p class="MsoNormal" style="margin-bottom:12pt">You didn't state your specific
UCCX version, however this bug was resolved in 7.0(1) SR2; If you're running
7, it may be worthwhile to upgrade.</p>
<div>
<p class="MsoNormal">2009/11/4 Sean Walberg <<a href="mailto:swalberg@gmail.com" target="_blank">swalberg@gmail.com</a>></p>
<div>
<p class="MsoNormal">I had a similar problem last year, on boxing day no less.
CUCM LDAP timeout is ~30 seconds, but IPCCX AXL timeout is 10 seconds. Here
are some notes from my case:</p></div>
<div>
<p class="MsoNormal"> </p></div>
<div><pre><span style="font-size:12pt;background:#ddffff">Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD</span></pre><pre><span style="font-size:12pt;background:#ddffff">server is down in CCM. CCM keeps trying primary AD server for 30 seconds, but CAD times</span></pre>
<pre><span style="font-size:12pt;background:#ddffff">out in 10. Workaround is to change timeout in registry:</span></pre><pre><span style="font-size:12pt;background:#ddffff"> </span></pre><pre><span style="font-size:12pt;background:#ddffff">[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,</span></pre>
<pre><span style="font-size:12pt;background:#ddffff">Inc.\CRS\Properties\application.MIVR.properties]</span></pre><pre><span style="font-size:12pt;background:#ddffff">"com.cisco.user.io.timeout"="30000" </span></pre>
<pre><span style="font-size:12pt;background:#ddffff"> </span></pre><pre><span style="font-size:12pt;background:#ddffff"> </span></pre><pre><span style="font-size:12pt;background:#ddffff">and application.MIVR.properties using Servicability tool:</span></pre>
<pre><span style="font-size:12pt;background:#ddffff"> </span></pre><pre><span style="font-size:12pt;background:#ddffff">com.cisco.user.io.timeout=30000</span></pre><pre><span style="font-size:12pt;background:#ddffff"> </span></pre>
<pre><span style="font-size:12pt;background:#ddffff"> </span></pre><pre><span style="font-size:12pt;background:#ddffff">Workaround was applied and agent was able to successfully log in. </span></pre></div>
<div>
<p class="MsoNormal"> </p></div>
<div>
<p class="MsoNormal">I think that's all done on the IPCCX server...</p></div>
<div>
<p class="MsoNormal"> </p></div>
<div>
<p class="MsoNormal" style="margin-bottom:12pt">Sean</p>
<div>
<p class="MsoNormal">2009/11/4 António M. Soares <<a href="mailto:antonio.soares@convex.pt" target="_blank">antonio.soares@convex.pt</a>> </p>
<div>
<div>
<blockquote style="border-right:medium none;padding-right:0in;border-top:medium none;padding-left:6pt;padding-bottom:0in;margin-left:4.8pt;border-left:#cccccc 1pt solid;margin-right:0in;padding-top:0in;border-bottom:medium none">
<p class="MsoNormal"> </p>
<p class="MsoNormal">Hello group,<br><br>I'm facing a problem with CAD agents
login timeout. This is a new problem and the workaround is to disable the
LDAP Authentication.<br>I see this timeout in the MIVR
logs:<br><br>++++++++++++++++++++++++<br>3103111: Nov 04 10:35:39.694 BST
%MIVR-SS_RM-7-UNK:Trying to authenticate agent XXXXX<br>3103149: Nov 04
10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL Timeout
Detected:<br>Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:<br>3103150:
Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user: XXXXX
Exception: com.cisco.user.TimeoutException:<br>AXL operation timed out: ;
nested exception is:<br>
com.cisco.config.axl.TimeoutAXLException: Timeout
expired<br>++++++++++++++++++++++++<br><br>The login fails after exactly 10
seconds so i wonder where can i increase this timeout. This would be a
better workaround while we<br>troubleshoot the root
cause.<br><br><br>Thanks.<br><br>Regards,<br><br>Antonio Soares, CCIE #18473
(R&S)<br><a href="mailto:amsoares@netcabo.pt" target="_blank">amsoares@netcabo.pt</a><br><br><br><br><br>_______________________________________________<br>cisco-voip
mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></p>
</blockquote></div></div></div>
<p class="MsoNormal"><br><br clear="all"><br>-- <br>Sean Walberg <<a href="mailto:sean@ertw.com" target="_blank">sean@ertw.com</a>>
<a href="http://ertw.com/" target="_blank">http://ertw.com/</a></p></div>
<p class="MsoNormal" style="margin-bottom:12pt"><br>_______________________________________________<br>cisco-voip
mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></p>
</div>
<p class="MsoNormal"><br><br clear="all"><br>-- <br>Regards,<br>Tanner
Ezell</p></div></div></div></div></div></blockquote></div><br><br clear="all"><br>-- <br>Regards,<br>Tanner Ezell<br></div></div></div>
</blockquote></div><br><br clear="all"><br>-- <br>Regards,<br>Tanner Ezell<br>