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<DIV dir=ltr align=left><SPAN class=436360215-04112009><FONT face=Arial
color=#0000ff size=2>I'm running 7.0(1)-Build168 so it means it's affected by
the Bug. But i prefer a workaround instead of an upgrade :)</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=436360215-04112009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff
size=2></FONT> </DIV>
<DIV dir=ltr align=left><FONT size=2><FONT face=Arial
color=#0000ff>Regards,<BR><BR>Antonio Soares, CCIE #18473
(R&S)<BR>amsoares@netcabo.pt</FONT><BR></DIV></FONT>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Tanner
Ezell<BR><B>Sent:</B> quarta-feira, 4 de Novembro de 2009 14:54<BR><B>To:</B>
Sean Walberg<BR><B>Cc:</B> António M. Soares;
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] UCCX - CAD Agent
Login Timeout<BR></FONT><BR></DIV>
<DIV></DIV>FYI-
<DIV><BR></DIV>
<DIV>You didn't state your specific UCCX version, however this bug was resolved
in 7.0(1) SR2; If you're running 7, it may be worthwhile to upgrade.<BR><BR>
<DIV class=gmail_quote>2009/11/4 Sean Walberg <SPAN dir=ltr><<A
href="mailto:swalberg@gmail.com">swalberg@gmail.com</A>></SPAN><BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV>I had a similar problem last year, on boxing day no less. CUCM LDAP
timeout is ~30 seconds, but IPCCX AXL timeout is 10 seconds. Here are some
notes from my case:</DIV>
<DIV><BR></DIV>
<DIV><SPAN
style="FONT-SIZE: medium; FONT-FAMILY: Arial, Helvetica, sans-serif; BACKGROUND-COLOR: rgb(221,255,255)"><PRE style="FONT-SIZE: 16px"><SPAN>Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD
server is down in CCM. CCM keeps trying primary AD server for 30 seconds, but CAD times
out in 10. Workaround is to change timeout in registry:
[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
Inc.\CRS\Properties\application.MIVR.properties]
"com.cisco.user.io.timeout"="30000"
and application.MIVR.properties using Servicability tool:
com.cisco.user.io.timeout=30000
Workaround was applied and agent was able to successfully log in. </SPAN></PRE></SPAN></DIV>
<DIV><BR></DIV>
<DIV>I think that's all done on the IPCCX server...</DIV>
<DIV><BR></DIV>
<DIV>Sean<BR><BR>
<DIV class=gmail_quote>2009/11/4 António M. Soares <SPAN dir=ltr><<A
href="mailto:antonio.soares@convex.pt"
target=_blank>antonio.soares@convex.pt</A>></SPAN>
<DIV>
<DIV></DIV>
<DIV class=h5><BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Hello
group,<BR><BR>I'm facing a problem with CAD agents login timeout. This is a
new problem and the workaround is to disable the LDAP Authentication.<BR>I
see this timeout in the MIVR
logs:<BR><BR>++++++++++++++++++++++++<BR>3103111: Nov 04 10:35:39.694 BST
%MIVR-SS_RM-7-UNK:Trying to authenticate agent XXXXX<BR>3103149: Nov 04
10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL Timeout
Detected:<BR>Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:<BR>3103150:
Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user: XXXXX
Exception: com.cisco.user.TimeoutException:<BR>AXL operation timed out: ;
nested exception is:<BR>
com.cisco.config.axl.TimeoutAXLException: Timeout
expired<BR>++++++++++++++++++++++++<BR><BR>The login fails after exactly 10
seconds so i wonder where can i increase this timeout. This would be a
better workaround while we<BR>troubleshoot the root
cause.<BR><BR><BR>Thanks.<BR><BR>Regards,<BR><BR>Antonio Soares, CCIE #18473
(R&S)<BR><A href="mailto:amsoares@netcabo.pt"
target=_blank>amsoares@netcabo.pt</A><BR><BR><BR><BR><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR></BLOCKQUOTE></DIV></DIV></DIV><BR><BR
clear=all><BR>-- <BR>Sean Walberg <<A href="mailto:sean@ertw.com"
target=_blank>sean@ertw.com</A>> <A href="http://ertw.com/"
target=_blank>http://ertw.com/</A><BR></DIV><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR><BR></BLOCKQUOTE></DIV><BR><BR
clear=all><BR>-- <BR>Regards,<BR>Tanner Ezell<BR></DIV></BODY></HTML>