<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>This is what routing rules and search spaces are used for. It's a bit complicated to answer in email, but basically, if you create a routing rule for each called number and assign it a particular search space then route it to a call handler, the call handler is set to "inherit" the search space. Then when it dials "0", it will dial the appropriate "0" based on the search space.<br><br>It takes some time to get your head around it, but it should work.<br><br>I would read up on the routing rules and search space documentation. I had to read it more than once. ;)<br><br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Neil O'Brien" <nobrien@datapac.com><br>To: cisco-voip@puck.nether.net<br>Sent: Wednesday, November 4, 2009 2:22:41 PM GMT -05:00 US/Canada Eastern<br>Subject: [cisco-voip] Unity Connection 7 Call Handlers based on Called Number<br><br>
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<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";">Hi,</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";">We
have Unity Connection 7 and have multiple geographically disparate sites.
We have a requirement for a single call handler with various options but the
numbers these options ring will differ based on the called number.</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";">So
for example, if Ben calls 555 1234 which is Remote Site A, it goes through to
the central call handler in HQ. Ben selects Option 1 is to speak to a
reception. It needs to go through to the reception of the office he
dialled. If Jerry calls 907 1234 for Remote Site B, it goes through to
the same call hander and Jerry selects Option 1 to speak to reception, it needs
to go through to the reception of the office he called.</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";">I
am very unfamiliar with Unity Connection so I’d appreciate some guidance.</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";">Thanks
in advance,</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";">Neil</span></p>
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