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<font size="-1"><font face="Arial">Not sure if you can increase the
timeout, but perhaps if you are pointing to AD GC for LDAP
Authentication you can use port 3268 instead of 389. This should
reduce the authentication time.</font></font><br>
<pre class="moz-signature" cols="72">Adam </pre>
<span style="color: rgb(0, 0, 0);" class="headerSpan"><br>
-----Original Message-----<br>
From: António M. Soares <a class="moz-txt-link-rfc2396E" href="mailto:antonio.soares@convex.pt"><antonio.soares@convex.pt></a><br>
Sent: Wed, Nov 04, 2009 2:06:31 Pm<br>
To: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
CC: <br>
Subject: [cisco-voip] UCCX - CAD Agent Login Timeout</span>
<blockquote
style="border: medium none ! important; padding-left: 0px ! important; padding-right: 0px ! important; margin-left: 0px ! important; margin-right: 0px ! important;"
cite="mid:D32945ABB3DC46C0B37925EEF4B0CE2B@int.convex.pt" type="cite">
<pre wrap="">Hello group,
I'm facing a problem with CAD agents login timeout. This is a new problem and the workaround is to disable the LDAP Authentication.
I see this timeout in the MIVR logs:
++++++++++++++++++++++++
3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate agent XXXXX
3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL Timeout Detected:
Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:
3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user: XXXXX Exception: com.cisco.user.TimeoutException:
AXL operation timed out: ; nested exception is:
com.cisco.config.axl.TimeoutAXLException: Timeout expired
++++++++++++++++++++++++
The login fails after exactly 10 seconds so i wonder where can i increase this timeout. This would be a better workaround while we
troubleshoot the root cause.
Thanks.
Regards,
Antonio Soares, CCIE #18473 (R&S)
<a class="moz-txt-link-abbreviated" href="mailto:amsoares@netcabo.pt">amsoares@netcabo.pt</a>
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</pre>
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