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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Thanks for the info, I kinda figured I’d have to do some
reading, now I know what I have to read!!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Thanks again..........<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Neil O'Brien<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Network Engineer<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Datapac Ltd<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Phone: +353 1 426 3500<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Fax: +353 1 426 3501<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Email:</span><span lang=EN-GB style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:#1F497D'> <a href="nobrien@datapac.com">nobrien@datapac.com</a><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Web:</span><span lang=EN-GB style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:#1F497D'> <a href="www.datapac.com">www.datapac.com</a></span><b><span
lang=EN-GB style='color:#1F497D'><o:p></o:p></span></b></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><b><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:navy'>Datapac
is the leading Irish business technologies provider</span></b><b><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#333399'><o:p></o:p></span></b></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>IT
Maintenance & Managed Services | Virtualisation & Storage Solutions |
Microsoft Infrastructure Solutions <o:p></o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>Voice
& Data Networks | Unified Communications | Microsoft Dynamics Nav ERP |
EPOS Retail Solutions | IT Consumables<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Lelio Fulgenzi [mailto:lelio@uoguelph.ca] <br>
<b>Sent:</b> 04 November 2009 19:30<br>
<b>To:</b> O'Brien, Neil<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection 7 Call Handlers based on
Called Number<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>This is what routing rules and search spaces are used for. It's a
bit complicated to answer in email, but basically, if you create a routing rule
for each called number and assign it a particular search space then route it to
a call handler, the call handler is set to "inherit" the search
space. Then when it dials "0", it will dial the appropriate
"0" based on the search space.<br>
<br>
It takes some time to get your head around it, but it should work.<br>
<br>
I would read up on the routing rules and search space documentation. I had to
read it more than once. ;)<br>
<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Neil O'Brien" <nobrien@datapac.com><br>
To: cisco-voip@puck.nether.net<br>
Sent: Wednesday, November 4, 2009 2:22:41 PM GMT -05:00 US/Canada Eastern<br>
Subject: [cisco-voip] Unity Connection 7 Call Handlers based on Called Number<br>
<br>
<br>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Hi,</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>We have Unity Connection 7 and have multiple geographically
disparate sites. We have a requirement for a single call handler with
various options but the numbers these options ring will differ based on the
called number.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>So for example, if Ben calls 555 1234 which is Remote Site A, it
goes through to the central call handler in HQ. Ben selects Option 1 is
to speak to a reception. It needs to go through to the reception of the
office he dialled. If Jerry calls 907 1234 for Remote Site B, it goes
through to the same call hander and Jerry selects Option 1 to speak to
reception, it needs to go through to the reception of the office he called.</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>I am very unfamiliar with Unity Connection so I’d appreciate some
guidance.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Thanks in advance,</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Neil</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><br>
_______________________________________________ cisco-voip mailing list
cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip <o:p></o:p></span></p>
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