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<p class="MsoNormal">Hi all<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Just a quick question about AAR.<o:p></o:p></p>
<p class="MsoNormal"><br>
We have a directory number e.g 4212154 assigned to a device profile and we have set the AAR mask to 01777750XXX to this directory number.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you call this number and the user is logged and AAR occurs the new number the calling phone dials is 01777750154. This all works well.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If the user call forwards all the phone to voicemail (Route point number 4211900 CTI ports 4211901 - 4211909) the AAR being presented to the calling number is 01777750905 (which ever CTI port it selects) which is not a valid extension
in our range.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is there a setting so that if they have forwarded their call to voice mail the calling party gets the original AAR number not the invalid AAR Number of the voicemail?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you need any more information, then please let me know.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Simon<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;
font-family:"Arial","sans-serif";color:#262424">Simon Granger</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#262424"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;
font-family:"Arial","sans-serif";color:#262424">Senior Server Specialist<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;
font-family:"Arial","sans-serif";color:#262424"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;
font-family:"Arial","sans-serif";color:#262424">FM Global
</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#262424"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-size:
10.0pt;font-family:"Arial","sans-serif"">1 Windsor Dials, Windsor, Berkshire, SL4 1RS, UK<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-size:
10.0pt;font-family:"Arial","sans-serif"">T: +44 (0)1753 750154
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-size:
10.0pt;font-family:"Arial","sans-serif"">F: +44 (0)1753 868700<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="www.fmglobal.com"><span style="color:blue">www.fmglobal.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<br>
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<font face="Arial" color="Gray" size="1">Registered No. 755780 England<br>
Registered Office: FM Insurance Company Limited<br>
1 Windsor Dials, Windsor,<br>
Berkshire, UK, SL4 1RS<br>
Regulated by the Financial Services Authority.<br>
VAT No. G.B.: 792 4276 02<br>
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