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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Just an update to everyone. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Today I went onsite again and my observation is the issue with
6.0.2 firmware is that when verifying firmware , it appears to be downloading
the image and when it hits around 14000 ~ 15000 packets according to the
network stats counter, it will stop receiving and reloads. To me it’s
like some sort of buffer overflow situation.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The resolution so far is to upgrade to 7.0.3 first , follows by
8.5.2 . This way , the phone didn’t crash. This saves me from having to
factory reset each and every phones in the customer environment. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Kin Wai<br>
<b>Sent:</b> Tuesday, November 03, 2009 11:31 PM<br>
<b>To:</b> 'Ryan Ratliff'<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Trouble with upgrading firmware due to
firmware bug<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>It’s running on 6.0.2 now, I’m trying to upgrade to
8-5-2. By the way, it’s a 7970. According to bug toolkit, there’s
some documented bug which mention it happens ‘occasionally’ but for
me the hit rate is 100%. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>With a factory default (I tried the way using 1234567890*#) ,
it’s not working. As mentioned, after it boots up, it connects to the new
callmanager successfully without upgrading to the latest firmware specify
inside default.loads. When I look at the firmware field on the phone, it shows
term70.default.loads. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have yet to try the (3491672850*#) method so far. Seems
like I’m facing multiple issues here. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>As customer is moving from 4.0 to 7.1, with the old
firmware(after the factory default) I guess I will lose some features?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Ratliff
[mailto:rratliff@cisco.com] <br>
<b>Sent:</b> Tuesday, November 03, 2009 11:12 PM<br>
<b>To:</b> Kin Wai<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Trouble with upgrading firmware due to
firmware bug<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Is your phone running 6.0.2 now or trying to upgrade to that
load and failing? If it is running 6.0.2 now what version is it trying to
upgrade to (specified ind device defaults)?<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>When you do a factory reset the phone will look for the
term7.default file on the TFTP server it gets from DHCP and then upgrade its
load to that specified in the defaults file. <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
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<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On Nov 3, 2009, at 9:28 AM, Kin Wai wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-bottom:13.5pt'><span class=apple-style-span><span
style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'><o:p> </o:p></span></span></p>
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<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hi
Folks,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I’m
having trouble with this firmware load “TERM70.6-0-2-0S”. In the
current environment, it’s DHCP based. I manually disabled DHCP and point
the TFTP server to another TFTP server (new callmanager with latest firmware)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>It
seems like the phone is stuck with a reboot loop with “verifying
firmware” showing on the screen. It didn’t download the latest
firmware at all.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>The
only workaround I can find so far is to either do factory default else if
factory reset. So far I tried 4 of them, none of them manage to retrieve the
firmware successfully by itself without any user inference.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Something
interesting is occasionally when I do a factory default on the phone (the step
with 1234567890*#) , it will connect to the new callmanager without upgrading
to the latest firmware, instead it boots up and connect using term7.default(the
default firmware load). Is this normal?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>In
a successful example, after the factory default command, it will download the
latest default firmware load, follows by the latest firmware load.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Anyone
face similar problem before? Having to factory reset/default is really
not something I want to happen during the migration day or before the migration
day during late evenings.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Regards,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Kin
Wai<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'>_______________________________________________<br>
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<p class=MsoNormal><o:p> </o:p></p>
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