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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=170455814-04112009>This is excellent information. Do you remember if you
had to restart the CRS server or at least the UCCX engine ?</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff></FONT> </DIV><!-- Converted from text/plain format -->
<P><FONT size=2><FONT face=Arial color=#0000ff>Regards,<BR><BR>Antonio Soares,
CCIE #18473 (R&S)<BR>amsoares@netcabo.pt</FONT><BR></FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Sean
Walberg<BR><B>Sent:</B> quarta-feira, 4 de Novembro de 2009 14:03<BR><B>To:</B>
António M. Soares<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B>
Re: [cisco-voip] UCCX - CAD Agent Login Timeout<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>I had a similar problem last year, on boxing day no less. CUCM LDAP timeout
is ~30 seconds, but IPCCX AXL timeout is 10 seconds. Here are some notes from my
case:</DIV>
<DIV><BR></DIV>
<DIV><SPAN class=Apple-style-span
style="FONT-SIZE: medium; FONT-FAMILY: Arial, Helvetica, sans-serif; BACKGROUND-COLOR: rgb(221,255,255)"><PRE style="FONT-SIZE: 16px"><SPAN>Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD
server is down in CCM. CCM keeps trying primary AD server for 30 seconds, but CAD times
out in 10. Workaround is to change timeout in registry:
[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
Inc.\CRS\Properties\application.MIVR.properties]
"com.cisco.user.io.timeout"="30000"
and application.MIVR.properties using Servicability tool:
com.cisco.user.io.timeout=30000
Workaround was applied and agent was able to successfully log in. </SPAN></PRE></SPAN></DIV>
<DIV><BR></DIV>
<DIV>I think that's all done on the IPCCX server...</DIV>
<DIV><BR></DIV>
<DIV>Sean<BR><BR>
<DIV class=gmail_quote>2009/11/4 António M. Soares <SPAN dir=ltr><<A
href="mailto:antonio.soares@convex.pt">antonio.soares@convex.pt</A>></SPAN><BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Hello
group,<BR><BR>I'm facing a problem with CAD agents login timeout. This is a
new problem and the workaround is to disable the LDAP Authentication.<BR>I see
this timeout in the MIVR logs:<BR><BR>++++++++++++++++++++++++<BR>3103111: Nov
04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate agent
XXXXX<BR>3103149: Nov 04 10:35:49.694 BST
%MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL Timeout
Detected:<BR>Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:<BR>3103150:
Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user: XXXXX
Exception: com.cisco.user.TimeoutException:<BR>AXL operation timed out: ;
nested exception is:<BR>
com.cisco.config.axl.TimeoutAXLException: Timeout
expired<BR>++++++++++++++++++++++++<BR><BR>The login fails after exactly 10
seconds so i wonder where can i increase this timeout. This would be a better
workaround while we<BR>troubleshoot the root
cause.<BR><BR><BR>Thanks.<BR><BR>Regards,<BR><BR>Antonio Soares, CCIE #18473
(R&S)<BR><A
href="mailto:amsoares@netcabo.pt">amsoares@netcabo.pt</A><BR><BR><BR><BR><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR></BLOCKQUOTE></DIV><BR><BR
clear=all><BR>-- <BR>Sean Walberg <<A
href="mailto:sean@ertw.com">sean@ertw.com</A>> <A
href="http://ertw.com/">http://ertw.com/</A><BR></DIV></BODY></HTML>