<div>I had a similar problem last year, on boxing day no less. CUCM LDAP timeout is ~30 seconds, but IPCCX AXL timeout is 10 seconds. Here are some notes from my case:</div><div><br></div><div><span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif; font-size: medium; background-color: rgb(221, 255, 255); "><pre style="font-size: 16px; ">
<span>Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD
server is down in CCM. CCM keeps trying primary AD server for 30 seconds, but CAD times
out in 10. Workaround is to change timeout in registry:
[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
Inc.\CRS\Properties\application.MIVR.properties]
"com.cisco.user.io.timeout"="30000"
and application.MIVR.properties using Servicability tool:
com.cisco.user.io.timeout=30000
Workaround was applied and agent was able to successfully log in. </span></pre></span></div><div><br></div><div>I think that's all done on the IPCCX server...</div><div><br></div><div>Sean<br><br><div class="gmail_quote">
2009/11/4 António M. Soares <span dir="ltr"><<a href="mailto:antonio.soares@convex.pt">antonio.soares@convex.pt</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Hello group,<br>
<br>
I'm facing a problem with CAD agents login timeout. This is a new problem and the workaround is to disable the LDAP Authentication.<br>
I see this timeout in the MIVR logs:<br>
<br>
++++++++++++++++++++++++<br>
3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate agent XXXXX<br>
3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL Timeout Detected:<br>
Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:<br>
3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user: XXXXX Exception: com.cisco.user.TimeoutException:<br>
AXL operation timed out: ; nested exception is:<br>
com.cisco.config.axl.TimeoutAXLException: Timeout expired<br>
++++++++++++++++++++++++<br>
<br>
The login fails after exactly 10 seconds so i wonder where can i increase this timeout. This would be a better workaround while we<br>
troubleshoot the root cause.<br>
<br>
<br>
Thanks.<br>
<br>
Regards,<br>
<br>
Antonio Soares, CCIE #18473 (R&S)<br>
<a href="mailto:amsoares@netcabo.pt">amsoares@netcabo.pt</a><br>
<br>
<br>
<br>
<br>
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</blockquote></div><br><br clear="all"><br>-- <br>Sean Walberg <<a href="mailto:sean@ertw.com">sean@ertw.com</a>> <a href="http://ertw.com/">http://ertw.com/</a><br>
</div>