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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=475302310-05112009>24 hours later and it stop working again. I saw several
java exceptions in the MIVR logs and i decided to apply the CAD workaround. And
it worked... So it seems the upgrade is inevitable...</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff></FONT> </DIV><!-- Converted from text/plain format -->
<P><FONT size=2><FONT face=Arial color=#0000ff>Regards,<BR><BR>Antonio Soares,
CCIE #18473 (R&S)<BR>amsoares@netcabo.pt</FONT><BR></FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Antonio
Soares<BR><B>Sent:</B> quarta-feira, 4 de Novembro de 2009 15:50<BR><B>To:</B>
'Tanner Ezell'<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re:
[cisco-voip] UCCX - CAD Agent Login Timeout<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><SPAN class=472114015-04112009><FONT face=Arial
color=#0000ff size=2>Guys, it is working now and i nothing was
rebooted/restarted. It seems this change can take a while to be effective. So as
Sean mentioned, we need to modify the "com.cisco.user.io.timeout" value in the
Registry and in the application.MIVR.properties. The CAD workaround was not
needed.</FONT></SPAN></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV><SPAN class=472114015-04112009><FONT face=Arial color=#0000ff
size=2>Thanks.</FONT></SPAN></DIV><!-- Converted from text/plain format -->
<P><FONT size=2><FONT face=Arial color=#0000ff>Regards,<BR><BR>Antonio Soares,
CCIE #18473 (R&S)<BR>amsoares@netcabo.pt</FONT><BR></FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Tanner Ezell
[mailto:tanner.ezell@gmail.com] <BR><B>Sent:</B> quarta-feira, 4 de Novembro de
2009 15:27<BR><B>To:</B> Antonio Soares<BR><B>Cc:</B> Alex Hope; Sean Walberg;
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] UCCX - CAD Agent
Login Timeout<BR></FONT><BR></DIV>
<DIV></DIV>At the very least you should restart the CCX engine. I'm not certain,
but it may require a reboot if that doesn't work.<BR><BR>
<DIV class=gmail_quote>On Wed, Nov 4, 2009 at 9:23 AM, Antonio Soares <SPAN
dir=ltr><<A
href="mailto:amsoares@netcabo.pt">amsoares@netcabo.pt</A>></SPAN> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>Well, but
this Bug mentions that Server Side configuration did not resolve the issue.
And i applied the Server Side changes without success. Then i applied the CAD
workaround also without success. I have the impression that i need to
restart something in the Server side... Maybe the Engine or the whole CRS
Server ?</FONT></SPAN></DIV>
<DIV class=im>
<DIV><FONT face=Arial color=#0000ff></FONT> </DIV>
<P><FONT size=2><FONT face=Arial color=#0000ff>Regards,<BR><BR>Antonio Soares,
CCIE #18473 (R&S)<BR><A href="mailto:amsoares@netcabo.pt"
target=_blank>amsoares@netcabo.pt</A></FONT><BR></FONT></P>
<DIV> </DIV><BR></DIV>
<DIV lang=en-us dir=ltr align=left>
<HR>
<FONT face=Tahoma size=2><B>From:</B> Tanner Ezell [mailto:<A
href="mailto:tanner.ezell@gmail.com" target=_blank>tanner.ezell@gmail.com</A>]
<BR><B>Sent:</B> quarta-feira, 4 de Novembro de 2009 15:20<BR><B>To:</B> Alex
Hope<BR><B>Cc:</B> Antonio Soares; Sean Walberg; <A
href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A>
<DIV>
<DIV></DIV>
<DIV class=h5><BR><B>Subject:</B> Re: [cisco-voip] UCCX - CAD Agent Login
Timeout<BR></DIV></DIV></FONT><BR></DIV>
<DIV>
<DIV></DIV>
<DIV class=h5>
<DIV></DIV>The problem with this work around is you'll have to deploy it to
all client PC's with CAD. Which in any installment over 1 person is a major
PITA, versus the other workaround which is done server side.<BR><BR>
<DIV class=gmail_quote>On Wed, Nov 4, 2009 at 9:15 AM, Alex Hope <SPAN
dir=ltr><<A href="mailto:AlexH@boice.net"
target=_blank>AlexH@boice.net</A>></SPAN> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV lang=EN-US link="blue" vlink="purple">
<DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt">Here is some info regarding
the workaround. I believe this is fixed in SR4. </SPAN></P>
<P class=MsoNormal><B><SPAN style="FONT-SIZE: 10pt">CSCta49259 Bug
Details</SPAN></B><SPAN style="FONT-SIZE: 8pt">Top of Form</SPAN><B><SPAN
style="FONT-SIZE: 10pt"></SPAN></B></P>
<P class=MsoNormal> </P>
<TABLE style="WIDTH: 68.48%" cellPadding=0 width="68%" border=0>
<TBODY>
<TR style="MIN-HEIGHT: 0.15in">
<TD
style="PADDING-RIGHT: 6pt; PADDING-LEFT: 6pt; MIN-HEIGHT: 0.15in; PADDING-BOTTOM: 6pt; PADDING-TOP: 6pt"
colSpan=2>
<P class=MsoNormal><B><SPAN style="FONT-SIZE: 10.5pt">CAD client
timeout value not present in PhoneDev.cfg. </SPAN></B><SPAN
style="FONT-SIZE: 10.5pt"></SPAN></P></TD></TR>
<TR style="MIN-HEIGHT: 215.45pt">
<TD
style="PADDING-RIGHT: 6pt; PADDING-LEFT: 6pt; MIN-HEIGHT: 215.45pt; PADDING-BOTTOM: 6pt; PADDING-TOP: 0in"
vAlign=top>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10.5pt"><BR><BR><B>Symptom:</B><BR><BR>Per MIVR logs
CAD side is timing out and changes to the server-side properties did
not resolve the issue. <BR><BR><B>Conditions:</B><BR><BR>UCCX 7.0(1)
CAD<BR><BR><B>Workaround:</B><BR><BR>on CAD client PC <BR>C:\Program
Files\Cisco\Desktop\config, there should be a file<BR>called
PhoneDev.cfg.<BR><BR>add
-><BR>[ReqTimeout]<BR>Milliseconds=30000<BR><BR>save then restart
the CAD client .</SPAN></P></TD>
<TD
style="BORDER-RIGHT: #cccccc 1pt solid; PADDING-RIGHT: 3.75pt; BORDER-TOP: #cccccc 1pt solid; PADDING-LEFT: 3.75pt; MIN-HEIGHT: 215.45pt; BACKGROUND: #eeeeee; PADDING-BOTTOM: 3.75pt; BORDER-LEFT: #cccccc 1pt solid; WIDTH: 53.65pt; PADDING-TOP: 3.75pt; BORDER-BOTTOM: #cccccc 1pt solid"
vAlign=top width=72 rowSpan=2>
<P class=MsoNormal><B><SPAN style="FONT-SIZE: 10.5pt">Status
</SPAN></B><SPAN style="FONT-SIZE: 10.5pt"><BR>Fixed
<BR><BR><B>Severity <BR><SPAN style="COLOR: darkblue">3 - moderate
</SPAN></B><BR><BR><B>Last Modified </B><BR>In Last 3 Days
<BR><BR><B>Product </B><BR>Cisco Unified Contact Center Express
<BR><BR><B>Technology </B><BR><BR><BR><B>1st Found-In
</B><BR>7.0(1)SR1 <BR><BR><B>Fixed-In </B><BR>Release-Pending
</SPAN></P></TD></TR>
<TR style="MIN-HEIGHT: 13.35pt">
<TD
style="PADDING-RIGHT: 3.75pt; PADDING-LEFT: 3.75pt; MIN-HEIGHT: 13.35pt; PADDING-BOTTOM: 3.75pt; PADDING-TOP: 3.75pt">
<P class=MsoNormal> </P></TD></TR></TBODY></TABLE>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d">Alex</SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt"> <A href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of
</B>Antonio Soares<BR><B>Sent:</B> Wednesday, November 04, 2009 10:04
AM<BR><B>To:</B> 'Tanner Ezell'; 'Sean Walberg'<BR><B>Cc:</B> <A
href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A></SPAN></P>
<DIV>
<DIV></DIV>
<DIV><BR><B>Subject:</B> Re: [cisco-voip] UCCX - CAD Agent Login
Timeout</DIV></DIV>
<P></P></DIV></DIV>
<DIV>
<DIV></DIV>
<DIV>
<P class=MsoNormal> </P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: blue">I'm running
7.0(1)-Build168 so it means it's affected by the Bug. But i prefer a
workaround instead of an upgrade :)</SPAN></P>
<P class=MsoNormal> </P>
<P class=MsoNormal> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue">Regards,<BR><BR>Antonio Soares, CCIE
#18473 (R&S)<BR><A href="mailto:amsoares@netcabo.pt"
target=_blank>amsoares@netcabo.pt</A></SPAN><SPAN
style="FONT-SIZE: 10pt"></SPAN></P>
<DIV>
<P class=MsoNormal> </P></DIV>
<P class=MsoNormal> </P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center>
<HR align=center width="100%" SIZE=2>
</DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><SPAN
style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt"> <A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of
</B>Tanner Ezell<BR><B>Sent:</B> quarta-feira, 4 de Novembro de 2009
14:54<BR><B>To:</B> Sean Walberg<BR><B>Cc:</B> António M. Soares; <A
href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A><BR><B>Subject:</B> Re:
[cisco-voip] UCCX - CAD Agent Login Timeout</SPAN></P>
<P class=MsoNormal>FYI- </P>
<DIV>
<P class=MsoNormal> </P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt">You didn't state your
specific UCCX version, however this bug was resolved in 7.0(1) SR2; If
you're running 7, it may be worthwhile to upgrade.</P>
<DIV>
<P class=MsoNormal>2009/11/4 Sean Walberg <<A
href="mailto:swalberg@gmail.com"
target=_blank>swalberg@gmail.com</A>></P>
<DIV>
<P class=MsoNormal>I had a similar problem last year, on boxing day no less.
CUCM LDAP timeout is ~30 seconds, but IPCCX AXL timeout is 10 seconds. Here
are some notes from my case:</P></DIV>
<DIV>
<P class=MsoNormal> </P></DIV>
<DIV><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff">Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD</SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff">server is down in CCM. CCM keeps trying primary AD server for 30 seconds, but CAD times</SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff">out in 10. Workaround is to change timeout in registry:</SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff"> </SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff">[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,</SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff">Inc.\CRS\Properties\application.MIVR.properties]</SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff">"com.cisco.user.io.timeout"="30000" </SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff"> </SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff"> </SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff">and application.MIVR.properties using Servicability tool:</SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff"> </SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff">com.cisco.user.io.timeout=30000</SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff"> </SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff"> </SPAN></PRE><PRE><SPAN style="FONT-SIZE: 12pt; BACKGROUND: #ddffff">Workaround was applied and agent was able to successfully log in. </SPAN></PRE></DIV>
<DIV>
<P class=MsoNormal> </P></DIV>
<DIV>
<P class=MsoNormal>I think that's all done on the IPCCX server...</P></DIV>
<DIV>
<P class=MsoNormal> </P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt">Sean</P>
<DIV>
<P class=MsoNormal>2009/11/4 António M. Soares <<A
href="mailto:antonio.soares@convex.pt"
target=_blank>antonio.soares@convex.pt</A>> </P>
<DIV>
<DIV>
<BLOCKQUOTE
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; PADDING-LEFT: 6pt; PADDING-BOTTOM: 0in; MARGIN-LEFT: 4.8pt; BORDER-LEFT: #cccccc 1pt solid; MARGIN-RIGHT: 0in; PADDING-TOP: 0in; BORDER-BOTTOM: medium none">
<P class=MsoNormal> </P>
<P class=MsoNormal>Hello group,<BR><BR>I'm facing a problem with CAD
agents login timeout. This is a new problem and the workaround is to
disable the LDAP Authentication.<BR>I see this timeout in the MIVR
logs:<BR><BR>++++++++++++++++++++++++<BR>3103111: Nov 04 10:35:39.694 BST
%MIVR-SS_RM-7-UNK:Trying to authenticate agent XXXXX<BR>3103149: Nov 04
10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL Timeout
Detected:<BR>Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:<BR>3103150:
Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user:
XXXXX Exception: com.cisco.user.TimeoutException:<BR>AXL operation timed
out: ; nested exception is:<BR>
com.cisco.config.axl.TimeoutAXLException: Timeout
expired<BR>++++++++++++++++++++++++<BR><BR>The login fails after exactly
10 seconds so i wonder where can i increase this timeout. This would be a
better workaround while we<BR>troubleshoot the root
cause.<BR><BR><BR>Thanks.<BR><BR>Regards,<BR><BR>Antonio Soares, CCIE
#18473 (R&S)<BR><A href="mailto:amsoares@netcabo.pt"
target=_blank>amsoares@netcabo.pt</A><BR><BR><BR><BR><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A></P></BLOCKQUOTE></DIV></DIV></DIV>
<P class=MsoNormal><BR><BR clear=all><BR>-- <BR>Sean Walberg <<A
href="mailto:sean@ertw.com" target=_blank>sean@ertw.com</A>>
<A href="http://ertw.com/"
target=_blank>http://ertw.com/</A></P></DIV>
<P class=MsoNormal
style="MARGIN-BOTTOM: 12pt"><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A></P></DIV>
<P class=MsoNormal><BR><BR clear=all><BR>-- <BR>Regards,<BR>Tanner
Ezell</P></DIV></DIV></DIV></DIV></DIV></BLOCKQUOTE></DIV><BR><BR
clear=all><BR>-- <BR>Regards,<BR>Tanner
Ezell<BR></DIV></DIV></DIV></BLOCKQUOTE></DIV><BR><BR clear=all><BR>--
<BR>Regards,<BR>Tanner Ezell<BR></BODY></HTML>