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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I hit something very similar to this about a week ago. The way I
resolved it was to disable the setting under Internet Explorer options, under
Connections, LAN Settings “Automatically Detect Settings” for automatically
detecting a proxy server. I think that was introducing enough extra time to
cause my logins to fail.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Antonio Soares<br>
<b>Sent:</b> Thursday, November 05, 2009 4:29 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX - CAD Agent Login Timeout<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>24 hours later and it stop working again. I saw several java
exceptions in the MIVR logs and i decided to apply the CAD workaround. And it
worked... So it seems the upgrade is inevitable...</span><o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>Regards,<br>
<br>
Antonio Soares, CCIE #18473 (R&S)<br>
amsoares@netcabo.pt</span><o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Antonio Soares<br>
<b>Sent:</b> quarta-feira, 4 de Novembro de 2009 15:50<br>
<b>To:</b> 'Tanner Ezell'<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX - CAD Agent Login Timeout</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Guys, it is working now and i nothing was rebooted/restarted. It
seems this change can take a while to be effective. So as Sean mentioned, we
need to modify the "com.cisco.user.io.timeout" value in the Registry
and in the application.MIVR.properties. The CAD workaround was not needed.</span><o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Thanks.</span><o:p></o:p></p>
</div>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>Regards,<br>
<br>
Antonio Soares, CCIE #18473 (R&S)<br>
amsoares@netcabo.pt</span><o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Tanner Ezell
[mailto:tanner.ezell@gmail.com] <br>
<b>Sent:</b> quarta-feira, 4 de Novembro de 2009 15:27<br>
<b>To:</b> Antonio Soares<br>
<b>Cc:</b> Alex Hope; Sean Walberg; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX - CAD Agent Login Timeout</span><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>At the very least you should
restart the CCX engine. I'm not certain, but it may require a reboot if that
doesn't work.<o:p></o:p></p>
<div>
<p class=MsoNormal>On Wed, Nov 4, 2009 at 9:23 AM, Antonio Soares <<a
href="mailto:amsoares@netcabo.pt">amsoares@netcabo.pt</a>> wrote:<o:p></o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Well, but this Bug mentions that Server Side configuration did not
resolve the issue. And i applied the Server Side changes without success. Then
i applied the CAD workaround also without success. I have the impression
that i need to restart something in the Server side... Maybe the Engine or
the whole CRS Server ?</span><o:p></o:p></p>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>Regards,<br>
<br>
Antonio Soares, CCIE #18473 (R&S)<br>
<a href="mailto:amsoares@netcabo.pt" target="_blank">amsoares@netcabo.pt</a></span><o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
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<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Tanner Ezell
[mailto:<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>]
<br>
<b>Sent:</b> quarta-feira, 4 de Novembro de 2009 15:20<br>
<b>To:</b> Alex Hope<br>
<b>Cc:</b> Antonio Soares; Sean Walberg; <a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>
<o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br>
<b>Subject:</b> Re: [cisco-voip] UCCX - CAD Agent Login Timeout<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>The problem with this work
around is you'll have to deploy it to all client PC's with CAD. Which in any
installment over 1 person is a major PITA, versus the other workaround which is
done server side.<o:p></o:p></p>
<div>
<p class=MsoNormal>On Wed, Nov 4, 2009 at 9:15 AM, Alex Hope <<a
href="mailto:AlexH@boice.net" target="_blank">AlexH@boice.net</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt'>Here is some info regarding the workaround. I believe
this is fixed in SR4. </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt'>CSCta49259 Bug Details</span></b><span
style='font-size:8.0pt'>Top of Form</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<table class=MsoNormalTable border=0 cellpadding=0 width="68%"
style='width:68.48%'>
<tr style='MIN-HEIGHT: 0.15in'>
<td colspan=2 style='padding:6.0pt 6.0pt 6.0pt 6.0pt;MIN-HEIGHT: 0.15in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.5pt'>CAD client timeout value not present in
PhoneDev.cfg. </span></b><o:p></o:p></p>
</td>
</tr>
<tr style='MIN-HEIGHT: 215.45pt'>
<td valign=top style='padding:0in 6.0pt 6.0pt 6.0pt;MIN-HEIGHT: 215.45pt'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt'><br>
<br>
<b>Symptom:</b><br>
<br>
Per MIVR logs CAD side is timing out and changes to the server-side
properties did not resolve the issue. <br>
<br>
<b>Conditions:</b><br>
<br>
UCCX 7.0(1) CAD<br>
<br>
<b>Workaround:</b><br>
<br>
on CAD client PC <br>
C:\Program Files\Cisco\Desktop\config, there should be a file<br>
called PhoneDev.cfg.<br>
<br>
add -><br>
[ReqTimeout]<br>
Milliseconds=30000<br>
<br>
save then restart the CAD client .</span><o:p></o:p></p>
</td>
<td width=72 rowspan=2 valign=top style='width:53.65pt;border:solid #CCCCCC 1.0pt;
background:#EEEEEE;padding:3.75pt 3.75pt 3.75pt 3.75pt;MIN-HEIGHT: 215.45pt'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.5pt'>Status </span></b><span style='font-size:10.5pt'><br>
Fixed <br>
<br>
<b>Severity <br>
<span style='color:darkblue'>3 - moderate </span></b><br>
<br>
<b>Last Modified </b><br>
In Last 3 Days <br>
<br>
<b>Product </b><br>
Cisco Unified Contact Center Express <br>
<br>
<b>Technology </b><br>
<br>
<br>
<b>1st Found-In </b><br>
7.0(1)SR1 <br>
<br>
<b>Fixed-In </b><br>
Release-Pending </span><o:p></o:p></p>
</td>
</tr>
<tr style='MIN-HEIGHT: 13.35pt'>
<td style='padding:3.75pt 3.75pt 3.75pt 3.75pt;MIN-HEIGHT: 13.35pt'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</td>
</tr>
</table>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Alex</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Antonio Soares<br>
<b>Sent:</b> Wednesday, November 04, 2009 10:04 AM<br>
<b>To:</b> 'Tanner Ezell'; 'Sean Walberg'<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><o:p></o:p></p>
<div>
<div>
<p class=MsoNormal><br>
<b>Subject:</b> Re: [cisco-voip] UCCX - CAD Agent Login Timeout<o:p></o:p></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:blue'>I'm running 7.0(1)-Build168 so it means
it's affected by the Bug. But i prefer a workaround instead of an upgrade :)</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:blue'>Regards,<br>
<br>
Antonio Soares, CCIE #18473 (R&S)<br>
<a href="mailto:amsoares@netcabo.pt" target="_blank">amsoares@netcabo.pt</a></span><o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><span
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Tanner Ezell<br>
<b>Sent:</b> quarta-feira, 4 de Novembro de 2009 14:54<br>
<b>To:</b> Sean Walberg<br>
<b>Cc:</b> António M. Soares; <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] UCCX - CAD Agent Login Timeout</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>FYI-
<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>You
didn't state your specific UCCX version, however this bug was resolved in 7.0(1)
SR2; If you're running 7, it may be worthwhile to upgrade.<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2009/11/4
Sean Walberg <<a href="mailto:swalberg@gmail.com" target="_blank">swalberg@gmail.com</a>><o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
had a similar problem last year, on boxing day no less. CUCM LDAP timeout is
~30 seconds, but IPCCX AXL timeout is 10 seconds. Here are some notes from my
case:<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div><pre><span style='font-size:12.0pt;background:#DDFFFF'>Customer is hitting bug CSCsv31620 - CAD/CSD login gets timed out when the primary AD</span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>server is down in CCM. CCM keeps trying primary AD server for 30 seconds, but CAD times</span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>out in 10. Workaround is to change timeout in registry:</span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'> </span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,</span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>Inc.\CRS\Properties\application.MIVR.properties]</span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>"com.cisco.user.io.timeout"="30000" </span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'> </span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'> </span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>and application.MIVR.properties using Servicability tool:</span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'> </span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>com.cisco.user.io.timeout=30000</span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'> </span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'> </span><o:p></o:p></pre><pre><span
style='font-size:12.0pt;background:#DDFFFF'>Workaround was applied and agent was able to successfully log in. </span><o:p></o:p></pre></div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
think that's all done on the IPCCX server...<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Sean<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2009/11/4
António M. Soares <<a href="mailto:antonio.soares@convex.pt" target="_blank">antonio.soares@convex.pt</a>>
<o:p></o:p></p>
<div>
<div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello
group,<br>
<br>
I'm facing a problem with CAD agents login timeout. This is a new problem and
the workaround is to disable the LDAP Authentication.<br>
I see this timeout in the MIVR logs:<br>
<br>
++++++++++++++++++++++++<br>
3103111: Nov 04 10:35:39.694 BST %MIVR-SS_RM-7-UNK:Trying to authenticate agent
XXXXX<br>
3103149: Nov 04 10:35:49.694 BST %MIVR-LIB_AXL-4-AXL_TIMEOUT_DETECTED:AXL
Timeout Detected:<br>
Cmd=AXL-ExecutionCmd-127608.CCMUserAuthenticationSOAPAdmin:<br>
3103150: Nov 04 10:35:49.694 BST %MIVR-SS_RM-7-UNK:Unable to authenticate user:
XXXXX Exception: com.cisco.user.TimeoutException:<br>
AXL operation timed out: ; nested exception is:<br>
com.cisco.config.axl.TimeoutAXLException: Timeout
expired<br>
++++++++++++++++++++++++<br>
<br>
The login fails after exactly 10 seconds so i wonder where can i increase this
timeout. This would be a better workaround while we<br>
troubleshoot the root cause.<br>
<br>
<br>
Thanks.<br>
<br>
Regards,<br>
<br>
Antonio Soares, CCIE #18473 (R&S)<br>
<a href="mailto:amsoares@netcabo.pt" target="_blank">amsoares@netcabo.pt</a><br>
<br>
<br>
<br>
<br>
_______________________________________________<br>
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</blockquote>
</div>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>
<br clear=all>
<br>
-- <br>
Sean Walberg <<a href="mailto:sean@ertw.com" target="_blank">sean@ertw.com</a>>
<a href="http://ertw.com/" target="_blank">http://ertw.com/</a><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><br>
_______________________________________________<br>
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<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>
<br clear=all>
<br>
-- <br>
Regards,<br>
Tanner Ezell<o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Regards,<br>
Tanner Ezell<o:p></o:p></p>
</div>
</div>
</div>
</div>
<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Regards,<br>
Tanner Ezell<o:p></o:p></p>
</div>
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