<html><head><base href="x-msg://375/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="color: rgb(31, 73, 125); font-family: Verdana, sans-serif; font-size: 13px; ">11/09/2009 16:51:54 CCMInstall|Internal Error, File:instMain.c:1430, Function: handlePhase(), Failed to exec command: "/partB/usr/local/bin/base_scripts/env.sh nice -n 19 /usr/sbin/chroot /partB /usr/local/cm/script/7.0.2.20000-5/cm-dbl-install L2 PostInstall 7.0.2.20000-5 6.1.2.1000-13 /usr/local/cm/ /partB/usr/local/cm/ /common/log/install/capture.txt"|<LVL::Critical></span><div><font class="Apple-style-span" color="#1F497D" face="Verdana, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 13px;"><br></span></font></div><div><font class="Apple-style-span" color="#1F497D" face="Verdana, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 13px;">Do you see the capture.txt in the files collected by RTMT? From the path I expect the install logs should have collected it.</span></font></div><div><font class="Apple-style-span" color="#1F497D" face="Verdana, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 13px;"><br></span></font><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
</div>
<br><div><div>On Nov 9, 2009, at 3:45 PM, O'Brien, Neil wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div lang="EN-IE" link="blue" vlink="purple" style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div class="Section1"><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">Hi Ryan,<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">See below, these are the logs from the last few seconds of the install.. I’m not sure at which point it fails though but maybe you can decipher this better than I can!<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">I wonder do I need some sort of ES for my particular version, maybe I’ll TAC it in the morning.<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">Thanks,<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> <o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">Neil<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) logoutDevices - Resume the login device configuration src DSN=ccm_b;Servername=rh_ccm01_ccm6_1_2_1000_13 dst DSN=ccm_super;Servername=rh_ccm01_ccm7_0_2_20000_5|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) This step could take a long time if there are a lot of devices that have user currently login.|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) logoutDevices rc[0]|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) fixDDIClauses rc[0]|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) Update Statistics DSN=ccm_super;Servername=rh_ccm01_ccm7_0_2_20000_5|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) updateStatistics rc[0]|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) enablenotify dsn[DSN=ccm_super;Servername=rh_ccm01_ccm7_0_2_20000_5]|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) enablenotify rc[0]|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) installFull rc[1]|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) installdb Failure [-i] 1|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) shared memory not initialized for INFORMIXSERVER 'rh_ccm01_ccm7_0_2_20000_5'|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:46 Loading Module </usr/local/platform/lib/liblicreq.so>|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:46 The C Language Module </usr/local/platform/lib/liblicreq.so> can't load|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) reason: libxerces-c.so.27: cannot open shared object file: No such file or directory|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:46 (-1): ERROR: Loading Module </usr/local/platform/lib/liblicreq.so>|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:53 Checkpoint Completed: duration was 2 seconds.|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:53 Checkpoint loguniq 10, logpos 0x31da018, timestamp: 0x13634e|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) |<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:53 Maximum server connections 11 |<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:54 IBM Informix Dynamic Server Stopped.|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) |<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) su -c 'if [ -f /usr/local/cm/db/informix/local/ids.env ]; then source /usr/local/cm/db/informix/local/ids.env l2; fi ; onmode -yck' - informix|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) source /usr/local/cm/db/informix/local/ids.env l2 ; onstat -|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov 9 16:51:54 2009 cm-dbl-install.installdb DEBUG: <--|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov 9 16:51:54 2009 cm-dbl-install.doL2_migrateDB DEBUG: <--|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov 9 16:51:54 2009 cm-dbl-install.doL2Post DEBUG: <--|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov 9 16:51:54 2009 cm-dbl-install.doActionL2Update DEBUG: <--|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov 9 16:51:54 2009 cm-dbl-install DEBUG: cm-dbl-install [1]|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov 9 16:51:54 2009 cm-dbl-install DEBUG: <--|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:54 CCMInstall|Internal Error, File:instMain.c:1430, Function: handlePhase(), Failed to exec command: "/partB/usr/local/bin/base_scripts/env.sh nice -n 19 /usr/sbin/chroot /partB /usr/local/cm/script/7.0.2.20000-5/cm-dbl-install L2 PostInstall 7.0.2.20000-5 6.1.2.1000-13 /usr/local/cm/ /partB/usr/local/cm/ /common/log/install/capture.txt"|<LVL::Critical><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:55 appmanager.sh|CCMInstall --upgrade ERROR|<LVL::Error><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:55 upgrade_manager.sh|Applications upgrade failed|<LVL::Error><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:55 upgrade_install.sh|Cleaning up download...|<LVL::Info><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:55 upgrade_install.sh|Removing /common/download/7.0.2.20000-5|<LVL::Info><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:55 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:51:55 upgrade_install.sh|Removing /common/rpm-archive/7.0.2.20000-5|<LVL::Info><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:52:00 upgrade_install.sh|CSA Status = 0|<LVL::Debug><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">11/09/2009 16:52:00 upgrade_install.sh|/etc/init.d/ciscosec start|<LVL::Info><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Regards,<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "> <o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Neil O'Brien<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Network Engineer<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Datapac Ltd<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Phone: +353 1 426 3500<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Fax: +353 1 426 3501<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Email:</span><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> <span class="Apple-converted-space"> </span><a href="nobrien@datapac.com" style="color: blue; text-decoration: underline; ">nobrien@datapac.com</a><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Web:</span><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> <span class="Apple-converted-space"> </span><a href="www.datapac.com" style="color: blue; text-decoration: underline; ">www.datapac.com</a></span><b><span lang="EN-GB" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p></o:p></span></b></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="NL" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><b><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: navy; ">Datapac is the leading Irish business technologies provider</span></b><b><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(51, 51, 153); "><o:p></o:p></span></b></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">IT Maintenance & Managed Services | Virtualisation & Storage Solutions | Microsoft Infrastructure Solutions<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav ERP | EPOS Retail Solutions | IT Consumables<o:p></o:p></span></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0cm; padding-bottom: 0cm; padding-left: 0cm; "><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Ryan Ratliff [mailto:rratliff@cisco.com]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>09 November 2009 19:50<br><b>To:</b><span class="Apple-converted-space"> </span>O'Brien, Neil<br><b>Cc:</b><span class="Apple-converted-space"> </span>Scott Voll; Lelio Fulgenzi;<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)<o:p></o:p></span></div></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; ">License is for after the upgrade.<o:p></o:p></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; ">Can you pull any of the install logs from the active and inactive partitions? There should be a more specific failure cause in there.<o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; color: black; ">-Ryan<o:p></o:p></span></div></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; ">On Nov 9, 2009, at 2:20 PM, O'Brien, Neil wrote:<o:p></o:p></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><br><br><span class="apple-style-span"><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; "><o:p></o:p></span></span></div><div><div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">Actually – I wonder if it has anything to do with the upgrade license file?? Do you apply the license before or after the upgade. I have the upgrade license but I’m waiting for temp upgrade licenses because it’s a lab scenario.</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Regards,</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Neil O'Brien</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Network Engineer</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Datapac Ltd</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Phone: +353 1 426 3500</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Fax: +353 1 426 3501</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Email:</span><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> <span class="apple-converted-space"> </span><a href="x-msg://375/nobrien@datapac.com" style="color: blue; text-decoration: underline; ">nobrien@datapac.com</a></span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Web:</span><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> <span class="apple-converted-space"> </span><a href="x-msg://375/www.datapac.com" style="color: blue; text-decoration: underline; ">www.datapac.com</a></span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="NL" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><b><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: navy; ">Datapac is the leading Irish business technologies provider</span></b><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">IT Maintenance & Managed Services | Virtualisation & Storage Solutions | Microsoft Infrastructure Solutions</span><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav ERP | EPOS Retail Solutions | IT Consumables</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; padding-top: 3pt; padding-right: 0cm; padding-bottom: 0cm; padding-left: 0cm; border-width: initial; border-color: initial; "><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span class="apple-converted-space"><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; "> </span></span><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">O'Brien, Neil<span class="apple-converted-space"> </span><br><b>Sent:</b><span class="apple-converted-space"> </span>09 November 2009 19:18<br><b>To:</b><span class="apple-converted-space"> </span>'Scott Voll'; Lelio Fulgenzi<br><b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="apple-converted-space"> </span>RE: [cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)</span><o:p></o:p></div></div></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "> <o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">Thanks Guys, but I have the genuine DVD media from Cisco. It didn’t work directly from the DVD so I created the upgrade ISO from the DVD. I don’t know if creating the ISO is the right way but the DVD media should work?</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); ">I didn’t check the MD5 hash but I suspect it will be ok.</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Regards,</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Neil O'Brien</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Network Engineer</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Datapac Ltd</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Phone: +353 1 426 3500</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Fax: +353 1 426 3501</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Email:</span><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> <span class="apple-converted-space"> </span><a href="x-msg://375/nobrien@datapac.com" style="color: blue; text-decoration: underline; ">nobrien@datapac.com</a></span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Web:</span><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> <span class="apple-converted-space"> </span><a href="x-msg://375/www.datapac.com" style="color: blue; text-decoration: underline; ">www.datapac.com</a></span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="NL" style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><b><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: navy; ">Datapac is the leading Irish business technologies provider</span></b><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">IT Maintenance & Managed Services | Virtualisation & Storage Solutions | Microsoft Infrastructure Solutions</span><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav ERP | EPOS Retail Solutions | IT Consumables</span><o:p></o:p></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; padding-top: 3pt; padding-right: 0cm; padding-bottom: 0cm; padding-left: 0cm; border-width: initial; border-color: initial; "><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span class="apple-converted-space"><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; "> </span></span><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">Scott Voll [mailto:svoll.voip@gmail.com]<span class="apple-converted-space"> </span><br><b>Sent:</b><span class="apple-converted-space"> </span>09 November 2009 17:40<br><b>To:</b><span class="apple-converted-space"> </span>Lelio Fulgenzi<br><b>Cc:</b><span class="apple-converted-space"> </span>O'Brien, Neil;<span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)</span><o:p></o:p></div></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "> <o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; ">have you also checked the MD5 hash to make sure it's a correct ISO file?<o:p></o:p></div></div><div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "> <o:p></o:p></div></div></div><div><p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; ">Scott<o:p></o:p></p><div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; ">On Mon, Nov 9, 2009 at 9:30 AM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" style="color: blue; text-decoration: underline; ">lelio@uoguelph.ca</a>> wrote:<o:p></o:p></div></div><div><div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">did you create a DVD from the ISO or did you create a DVD with the ISO file on it?<br><br>you want to create a DVD with the ISO file on it as an accessible file as far as I know.<br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt</span><o:p></o:p></div></div><div><div><p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "><br><br><br>----- Original Message -----<br>From: "Neil O'Brien" <<a href="mailto:nobrien@datapac.com" target="_blank" style="color: blue; text-decoration: underline; ">nobrien@datapac.com</a>><br>To:<span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br>Sent: Monday, November 9, 2009 12:06:26 PM GMT -05:00 US/Canada Eastern<br>Subject: [cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)</span><o:p></o:p></p><div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; color: black; ">Hey,</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; color: black; ">I haven’t logged a TAC case for this yet as I thought I might be doing something silly.</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; color: black; ">I’m upgrading Call manager from 6.1(2) to 7.0(2a) in a lab environment prior to carrying it out on our production environment.</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; color: black; ">I tried running the upgrade via the DVD and about 45 mins into the installation I get “</span><span style="color: black; ">Error encountered: An unknown error occurred while accessing the upgrade file.”</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">So I thought it might be the DVD so I created an ISO of the DVD on my laptop and ran the upgrade via FTP which results in the same error.</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">Am I missing something??</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">Not a lot of info I know, but I can attach the install log if required?</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; ">Thanks in advance,</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "><br>Neil</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; color: black; ">Regards,</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; color: black; ">Neil O'Brien</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; color: black; ">Network Engineer</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; color: black; "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; color: black; ">Datapac Ltd</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; color: black; ">Phone: +353 1 426 3500</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; color: black; ">Fax: +353 1 426 3501</span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; color: black; ">Email: <span class="apple-converted-space"> </span><a href="http://nobrien@datapac.com" target="_blank" style="color: blue; text-decoration: underline; ">nobrien@datapac.com</a></span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; color: black; ">Web: <span class="apple-converted-space"> </span><a href="http://www.datapac.com" target="_blank" style="color: blue; text-decoration: underline; ">www.datapac.com</a></span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="NL" style="font-size: 10pt; color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><b><span style="font-size: 10pt; color: navy; ">Datapac is the leading Irish business technologies provider</span></b><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><span style="font-size: 10pt; color: black; ">IT Maintenance & Managed Services | Virtualisation & Storage Solutions | Microsoft Infrastructure Solutions</span><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><span style="font-size: 10pt; color: black; ">Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav ERP | EPOS Retail Solutions | IT Consumables</span><o:p></o:p></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: black; "> </span><o:p></o:p></div></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; "> </span><o:p></o:p></div></div></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black; ">_______________________________________________ cisco-voip mailing list<span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><span class="apple-converted-space"> </span><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><o:p></o:p></div></div></div></div><p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "> <o:p></o:p></div></div></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; ">_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></div></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div></div></div></span></div><br></div></body></html>