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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Thanks Guys, but I have the genuine DVD media from Cisco.&nbsp; It
didn&#8217;t work directly from the DVD so I created the upgrade ISO from the DVD.&nbsp; I
don&#8217;t know if creating the ISO is the right way but the DVD media should work?<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>I didn&#8217;t check the MD5 hash but I suspect it will be ok.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Regards,<o:p></o:p></span></p>

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<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
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<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>

<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Scott Voll [mailto:svoll.voip@gmail.com] <br>
<b>Sent:</b> 09 November 2009 17:40<br>
<b>To:</b> Lelio Fulgenzi<br>
<b>Cc:</b> O'Brien, Neil; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)<o:p></o:p></span></p>

</div>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>have you also checked the MD5 hash to make sure it's a
correct ISO file?<o:p></o:p></p>

<div>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

</div>

<div>

<p class=MsoNormal style='margin-bottom:12.0pt'>Scott<o:p></o:p></p>

<div>

<p class=MsoNormal>On Mon, Nov 9, 2009 at 9:30 AM, Lelio Fulgenzi &lt;<a
href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>&gt; wrote:<o:p></o:p></p>

<div>

<div>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>did you create a DVD from the ISO or did you create a DVD with the
ISO file on it?<br>
<br>
you want to create a DVD with the ISO file on it as an accessible file as far
as I know.<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
&quot;Bad grammar makes me [sic]&quot; - Tshirt<o:p></o:p></span></p>

<div>

<div>

<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'><br>
<br>
<br>
----- Original Message -----<br>
From: &quot;Neil O'Brien&quot; &lt;<a href="mailto:nobrien@datapac.com"
target="_blank">nobrien@datapac.com</a>&gt;<br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Sent: Monday, November 9, 2009 12:06:26 PM GMT -05:00 US/Canada Eastern<br>
Subject: [cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)<o:p></o:p></span></p>

<div>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>Hey,</span><span style='color:black'><o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>&nbsp;</span><span style='color:black'><o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>I haven&#8217;t logged a TAC case for this yet
as I thought I might be doing something silly.</span><span style='color:black'><o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>&nbsp;</span><span style='color:black'><o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>I&#8217;m upgrading Call manager from 6.1(2) to
7.0(2a) in a lab environment prior to carrying it out on our production
environment.</span><span style='color:black'><o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>&nbsp;</span><span style='color:black'><o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>I tried running the upgrade via the DVD
and about 45 mins into the installation I get &#8220;</span><span style='color:black'>Error
encountered: An unknown error occurred while accessing the upgrade file.&#8221;<o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>&nbsp;<o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>So I thought it might be the DVD so I created an ISO of the
DVD on my laptop and ran the upgrade via FTP which results in the same error.<o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>&nbsp;<o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>Am I missing something??<o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>&nbsp;<o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>Not a lot of info I know, but I can attach the install log
if required?<o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>&nbsp;<o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>Thanks in advance,<o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'><br>
Neil<o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>&nbsp;<o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>&nbsp;<o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>&nbsp;<o:p></o:p></span></p>

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style='font-size:10.0pt;color:black'>&nbsp;</span><span style='color:black'><o:p></o:p></span></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB style='font-size:10.0pt;color:black'>Regards,</span><span
style='color:black'><o:p></o:p></span></p>

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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-GB style='font-size:10.0pt;color:black'>Neil O'Brien</span><span
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