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<div class=Section1>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Hi Ryan,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>See below, these are the logs from the last few seconds of the
install.. I’m not sure at which point it fails though but maybe you can
decipher this better than I can!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>I wonder do I need some sort of ES for my particular version,
maybe I’ll TAC it in the morning.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Neil<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) logoutDevices - Resume
the login device configuration src
DSN=ccm_b;Servername=rh_ccm01_ccm6_1_2_1000_13 dst
DSN=ccm_super;Servername=rh_ccm01_ccm7_0_2_20000_5|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) This step could take a
long time if there are a lot of devices that have user currently
login.|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) logoutDevices
rc[0]|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) fixDDIClauses rc[0]|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) Update Statistics
DSN=ccm_super;Servername=rh_ccm01_ccm7_0_2_20000_5|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) updateStatistics
rc[0]|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) enablenotify
dsn[DSN=ccm_super;Servername=rh_ccm01_ccm7_0_2_20000_5]|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) enablenotify
rc[0]|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) installFull rc[1]|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) installdb Failure [-i]
1|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) shared memory not
initialized for INFORMIXSERVER 'rh_ccm01_ccm7_0_2_20000_5'|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:46 Loading
Module </usr/local/platform/lib/liblicreq.so>|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:46 The C
Language Module </usr/local/platform/lib/liblicreq.so> can't
load|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE)
reason: libxerces-c.so.27: cannot open shared object file: No such file or
directory|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:46 (-1):
ERROR: Loading Module
</usr/local/platform/lib/liblicreq.so>|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:53
Checkpoint Completed: duration was 2 seconds.|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:53
Checkpoint loguniq 10, logpos 0x31da018, timestamp: 0x13634e|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) |<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:53 Maximum
server connections 11 |<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:54 IBM
Informix Dynamic Server Stopped.|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) |<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) su -c 'if [ -f
/usr/local/cm/db/informix/local/ids.env ]; then source
/usr/local/cm/db/informix/local/ids.env l2; fi ; onmode -yck' -
informix|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) source
/usr/local/cm/db/informix/local/ids.env l2 ; onstat -|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov 9
16:51:54 2009 cm-dbl-install.installdb DEBUG:
<--|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov 9
16:51:54 2009 cm-dbl-install.doL2_migrateDB DEBUG:
<--|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov 9
16:51:54 2009 cm-dbl-install.doL2Post DEBUG:
<--|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov 9
16:51:54 2009 cm-dbl-install.doActionL2Update DEBUG:
<--|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov 9
16:51:54 2009 cm-dbl-install DEBUG: cm-dbl-install
[1]|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov 9
16:51:54 2009 cm-dbl-install DEBUG: <--|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:54 CCMInstall|Internal Error,
File:instMain.c:1430, Function: handlePhase(), Failed to exec command:
"/partB/usr/local/bin/base_scripts/env.sh nice -n 19 /usr/sbin/chroot
/partB /usr/local/cm/script/7.0.2.20000-5/cm-dbl-install L2 PostInstall
7.0.2.20000-5 6.1.2.1000-13 /usr/local/cm/ /partB/usr/local/cm/
/common/log/install/capture.txt"|<LVL::Critical><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:55 appmanager.sh|CCMInstall --upgrade
ERROR|<LVL::Error><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:55 upgrade_manager.sh|Applications upgrade
failed|<LVL::Error><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:55 upgrade_install.sh|Cleaning up
download...|<LVL::Info><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:55 upgrade_install.sh|Removing
/common/download/7.0.2.20000-5|<LVL::Info><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:55 upgrade_install.sh|Cleaning up
rpm_archive...|<LVL::Info><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:51:55 upgrade_install.sh|Removing
/common/rpm-archive/7.0.2.20000-5|<LVL::Info><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:52:00 upgrade_install.sh|CSA Status =
0|<LVL::Debug><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>11/09/2009 16:52:00 upgrade_install.sh|/etc/init.d/ciscosec
start|<LVL::Info><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Neil O'Brien<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Network Engineer<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Datapac Ltd<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Phone: +353 1 426 3500<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Fax: +353 1 426 3501<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Email:</span><span lang=EN-GB style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:#1F497D'> <a href="nobrien@datapac.com">nobrien@datapac.com</a><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Web:</span><span lang=EN-GB style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:#1F497D'> <a href="www.datapac.com">www.datapac.com</a></span><b><span
lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></b></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=NL style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><b><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:navy'>Datapac
is the leading Irish business technologies provider</span></b><b><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#333399'><o:p></o:p></span></b></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>IT
Maintenance & Managed Services | Virtualisation & Storage Solutions |
Microsoft Infrastructure Solutions <o:p></o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>Voice
& Data Networks | Unified Communications | Microsoft Dynamics Nav ERP |
EPOS Retail Solutions | IT Consumables<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Ryan Ratliff [mailto:rratliff@cisco.com] <br>
<b>Sent:</b> 09 November 2009 19:50<br>
<b>To:</b> O'Brien, Neil<br>
<b>Cc:</b> Scott Voll; Lelio Fulgenzi; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>License is for after the upgrade.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Can you pull any of the install logs from the active and
inactive partitions? There should be a more specific failure cause in there.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On Nov 9, 2009, at 2:20 PM, O'Brien, Neil wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
<span class=apple-style-span><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'><o:p></o:p></span></span></p>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Actually – I wonder if it has anything to do with the
upgrade license file?? Do you apply the license before or after the
upgade. I have the upgrade license but I’m waiting for temp upgrade
licenses because it’s a lab scenario.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Regards,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Neil O'Brien</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Network Engineer</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Datapac Ltd</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Phone: +353 1 426 3500</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Fax: +353 1 426 3501</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Email:</span><span lang=EN-GB style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:#1F497D'> <span class=apple-converted-space> </span><a
href="x-msg://375/nobrien@datapac.com">nobrien@datapac.com</a></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Web:</span><span lang=EN-GB style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:#1F497D'> <span
class=apple-converted-space> </span><a href="x-msg://375/www.datapac.com">www.datapac.com</a></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=NL style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<p class=MsoNormal align=center style='text-align:center'><b><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:navy'>Datapac
is the leading Irish business technologies provider</span></b><o:p></o:p></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>IT
Maintenance & Managed Services | Virtualisation & Storage Solutions |
Microsoft Infrastructure Solutions</span><o:p></o:p></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>Voice
& Data Networks | Unified Communications | Microsoft Dynamics Nav ERP |
EPOS Retail Solutions | IT Consumables</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span class=apple-converted-space><span
lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>O'Brien,
Neil<span class=apple-converted-space> </span><br>
<b>Sent:</b><span class=apple-converted-space> </span>09 November 2009
19:18<br>
<b>To:</b><span class=apple-converted-space> </span>'Scott Voll'; Lelio
Fulgenzi<br>
<b>Cc:</b><span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>RE: [cisco-voip]
CM Upgrade from 6.1(2) to 7.0(2a)</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Thanks Guys, but I have the genuine DVD media from Cisco.
It didn’t work directly from the DVD so I created the upgrade ISO from
the DVD. I don’t know if creating the ISO is the right way but the
DVD media should work?</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>I didn’t check the MD5 hash but I suspect it will be ok.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Regards,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Neil O'Brien</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Network Engineer</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Datapac Ltd</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Phone: +353 1 426 3500</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Fax: +353 1 426 3501</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Email:</span><span lang=EN-GB style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:#1F497D'> <span class=apple-converted-space> </span><a
href="x-msg://375/nobrien@datapac.com">nobrien@datapac.com</a></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Web:</span><span lang=EN-GB style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:#1F497D'> <span
class=apple-converted-space> </span><a href="x-msg://375/www.datapac.com">www.datapac.com</a></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=NL style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<p class=MsoNormal align=center style='text-align:center'><b><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:navy'>Datapac
is the leading Irish business technologies provider</span></b><o:p></o:p></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>IT
Maintenance & Managed Services | Virtualisation & Storage Solutions |
Microsoft Infrastructure Solutions</span><o:p></o:p></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>Voice
& Data Networks | Unified Communications | Microsoft Dynamics Nav ERP |
EPOS Retail Solutions | IT Consumables</span><o:p></o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span class=apple-converted-space><span
lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Scott
Voll [mailto:svoll.voip@gmail.com]<span class=apple-converted-space> </span><br>
<b>Sent:</b><span class=apple-converted-space> </span>09 November 2009
17:40<br>
<b>To:</b><span class=apple-converted-space> </span>Lelio Fulgenzi<br>
<b>Cc:</b><span class=apple-converted-space> </span>O'Brien, Neil;<span
class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
CM Upgrade from 6.1(2) to 7.0(2a)</span><o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>have you also checked the MD5 hash to make sure it's a
correct ISO file?<o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Scott<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal>On Mon, Nov 9, 2009 at 9:30 AM, Lelio Fulgenzi <<a
href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:<o:p></o:p></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>did you create a DVD from the ISO or did you create a DVD with the
ISO file on it?<br>
<br>
you want to create a DVD with the ISO file on it as an accessible file as far
as I know.<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt</span><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'><br>
<br>
<br>
----- Original Message -----<br>
From: "Neil O'Brien" <<a href="mailto:nobrien@datapac.com"
target="_blank">nobrien@datapac.com</a>><br>
To:<span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Sent: Monday, November 9, 2009 12:06:26 PM GMT -05:00 US/Canada Eastern<br>
Subject: [cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)</span><o:p></o:p></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'>Hey,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'>I haven’t
logged a TAC case for this yet as I thought I might be doing something silly.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'>I’m
upgrading Call manager from 6.1(2) to 7.0(2a) in a lab environment prior to
carrying it out on our production environment.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'>I tried running
the upgrade via the DVD and about 45 mins into the installation I get “</span><span
style='color:black'>Error encountered: An unknown error occurred while
accessing the upgrade file.”</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>So I thought it might be the DVD
so I created an ISO of the DVD on my laptop and ran the upgrade via FTP which
results in the same error.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>Am I missing something??</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>Not a lot of info I know, but I
can attach the install log if required?</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>Thanks in advance,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'><br>
Neil</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:black'>Regards,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:black'>Neil
O'Brien</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:black'>Network
Engineer</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:black'>Datapac
Ltd</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:black'>Phone:
+353 1 426 3500</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:black'>Fax:
+353 1 426 3501</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:black'>Email: <span
class=apple-converted-space> </span><a href="http://nobrien@datapac.com"
target="_blank">nobrien@datapac.com</a></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:black'>Web: <span
class=apple-converted-space> </span><a href="http://www.datapac.com"
target="_blank">www.datapac.com</a></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span lang=NL style='font-size:10.0pt;color:#1F497D'> </span><o:p></o:p></p>
</div>
<p class=MsoNormal align=center style='text-align:center'><b><span
style='font-size:10.0pt;color:navy'>Datapac is the leading Irish business
technologies provider</span></b><o:p></o:p></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;color:black'>IT Maintenance & Managed Services |
Virtualisation & Storage Solutions | Microsoft Infrastructure Solutions</span><o:p></o:p></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;color:black'>Voice & Data Networks | Unified
Communications | Microsoft Dynamics Nav ERP | EPOS Retail Solutions | IT
Consumables</span><o:p></o:p></p>
<div>
<p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> </span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>_______________________________________________ cisco-voip mailing
list<span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><span
class=apple-converted-space> </span><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><o:p></o:p></p>
</div>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
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