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<p class=MsoPlainText>Hi Guys,<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>OK So I'm getting somewhere with this, I just don't know
where. Confused.com!<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>The way I understand it is:<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>1) Define my Originating call handler - "Thank
you for calling....."<o:p></o:p></p>
<p class=MsoPlainText>2) Define the second call handler that the
originating one hands off to - "Press 1 for sales......."<o:p></o:p></p>
<p class=MsoPlainText>3) I press one for sales and what I want to happen
is that it goes to the sales hunt group 3586.<o:p></o:p></p>
<p class=MsoPlainText>4) So I define another handler called
TransferToSales and send the caller input for "1" in the second
handler to go to the TransferToSales handler. I set the <b>transfer
options</b> in this handler, under the standard option to transfer to extn 3586.
The way I have interpreted the transfer options is that if it's set to
greeting, it will transfer to the greeting of that handler. If it's set
to extension, it will skip the greetings associated with that handler and immediately
try the configured extn.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>I’m getting a lot of different conflicting results
for the TransferToSales handler in that it won’t transfer directly to the
extn. Changing the settings in the standard greetings for this handler
seems to affect what happens, so my theory of it skipping the handler greetings
when the transfer options are set to extension must be wrong??<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>An absolute mess of an email but I hope you can follow!!<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Thanks again for your help,<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Neil<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><span lang=EN-US>-----Original Message-----<br>
From: pat@wcyv.com [mailto:pat@wcyv.com] On Behalf Of Pat Hayes<br>
Sent: 11 November 2009 15:17<br>
To: O'Brien, Neil<br>
Cc: lelio@uoguelph.ca; cisco-voip@puck.nether.net<br>
Subject: Re: [cisco-voip] Unity Connection Call handlers transerring to a hunt
group</span></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>That sounds like the transfer is going to the system
greeting.<o:p></o:p></p>
<p class=MsoPlainText>Sometimes it helps to watch the call flow through the
(remote) port<o:p></o:p></p>
<p class=MsoPlainText>status monitor, to spot where things go wrong.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>A couple of reasons this would happen:<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>1. On the originating call handler where you configured
the caller<o:p></o:p></p>
<p class=MsoPlainText>input, you selected 'go directly to greeting' instead of
'attempt<o:p></o:p></p>
<p class=MsoPlainText>transfer'<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>2. On the dummy call handler, make sure you are
configuring the<o:p></o:p></p>
<p class=MsoPlainText>correct transfer rule - if active, the alternate and
closed rules will<o:p></o:p></p>
<p class=MsoPlainText>take priority over the standard. Whichever rule is
active, ensure it<o:p></o:p></p>
<p class=MsoPlainText>is configured to send to Extension and not Greeting.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>3. You configured UC correctly and the transfer is
actually attempted<o:p></o:p></p>
<p class=MsoPlainText>but fails due to CSS problem on CUCM - check the CSS of
ports (skinny)<o:p></o:p></p>
<p class=MsoPlainText>or the Rerouting CSS (SIP) and ensure it includes the
partition of the<o:p></o:p></p>
<p class=MsoPlainText>DN you are trying to transfer to.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Finally, an alternate configuration on UC 7.1(2)ish and
later is,<o:p></o:p></p>
<p class=MsoPlainText>under caller input on the originating call handler,
select call action<o:p></o:p></p>
<p class=MsoPlainText>"Transfer to alternate contact number" and
enter the extension you<o:p></o:p></p>
<p class=MsoPlainText>wish to transfer to. This eliminates the need for the
dummy call<o:p></o:p></p>
<p class=MsoPlainText>handler/user, but can only be done as a release/blind
transfer (no<o:p></o:p></p>
<p class=MsoPlainText>supervised option).<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>On Wed, Nov 11, 2009 at 8:50 AM, O'Brien, Neil
<nobrien@datapac.com> wrote:<o:p></o:p></p>
<p class=MsoPlainText>> Hi Lelio,<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> It doesn’t appear to work. I’ve
set up a new CH and linked it into the<o:p></o:p></p>
<p class=MsoPlainText>> AutoAttendant, and set it’s transfer options
to transfer to an extension<o:p></o:p></p>
<p class=MsoPlainText>> instead of the greeting however each time I do this
it just tells me the<o:p></o:p></p>
<p class=MsoPlainText>> “extension is not available” regardless
of whether it’s the hunt group or an<o:p></o:p></p>
<p class=MsoPlainText>> extension that definitely works (my extn#). But it
does work if I use the<o:p></o:p></p>
<p class=MsoPlainText>> Caller input and transfer to a “User with
mailbox” extn.<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> Any ideas off the top of your head –
I’ll continue to play around with it,<o:p></o:p></p>
<p class=MsoPlainText>> although it doesn’t make much sense to me.<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> Thanks for your help,<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> Neil<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> From: lelio@uoguelph.ca [mailto:lelio@uoguelph.ca]<o:p></o:p></p>
<p class=MsoPlainText>> Sent: 11 November 2009 10:39<o:p></o:p></p>
<p class=MsoPlainText>> To: O'Brien, Neil<o:p></o:p></p>
<p class=MsoPlainText>> Cc: cisco-voip@puck.nether.net<o:p></o:p></p>
<p class=MsoPlainText>> Subject: Re: [cisco-voip] Unity Connection Call
handlers transerring to a<o:p></o:p></p>
<p class=MsoPlainText>> hunt group<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> You'll need to create another call handler first,
say<o:p></o:p></p>
<p class=MsoPlainText>> "TransferTo-ExampleHG-CH", and configure
that call handler to transfer to<o:p></o:p></p>
<p class=MsoPlainText>> the appropriate DN. Then from within any other call
handler, you can<o:p></o:p></p>
<p class=MsoPlainText>> reference it. This has advantages, you only have to
change the DN in one<o:p></o:p></p>
<p class=MsoPlainText>> spot if changes are ever required.<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> Lelio Fulgenzi, Senior Analyst<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> Computing & Communications<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> University of Guelph<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> 519-824-4120 x56354<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> ...sent from my iPod - please pardon my fat fingers
;)<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> [XKJ2000]<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> On 2009-11-11, at 5:06 AM, "O'Brien, Neil"
<nobrien@datapac.com> wrote:<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> Hi there,<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> I’m setting up some auto attendants for a
customer and I’m having trouble<o:p></o:p></p>
<p class=MsoPlainText>> with what I thought was the easiest
part. Each handler option needs to<o:p></o:p></p>
<p class=MsoPlainText>> transfer out of unity to a CallManager hunt
group. However, the only<o:p></o:p></p>
<p class=MsoPlainText>> options I appear to have are to transfer to a
“User with a Mailbox”. I<o:p></o:p></p>
<p class=MsoPlainText>> think unless I create a mailbox for the huntgroup
extn# it won’t give me the<o:p></o:p></p>
<p class=MsoPlainText>> option.<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> I don’t understand what the “Transfer
Options” are within the call handler<o:p></o:p></p>
<p class=MsoPlainText>> or if I need to use that. The transferring to
hunt groups is controlled by<o:p></o:p></p>
<p class=MsoPlainText>> the caller input options.<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> I simply want to transfer out to a hunt group.<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> Thanks in advance,<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> Neil<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> _______________________________________________<o:p></o:p></p>
<p class=MsoPlainText>> cisco-voip mailing list<o:p></o:p></p>
<p class=MsoPlainText>> cisco-voip@puck.nether.net<o:p></o:p></p>
<p class=MsoPlainText>> https://puck.nether.net/mailman/listinfo/cisco-voip<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>> _______________________________________________<o:p></o:p></p>
<p class=MsoPlainText>> cisco-voip mailing list<o:p></o:p></p>
<p class=MsoPlainText>> cisco-voip@puck.nether.net<o:p></o:p></p>
<p class=MsoPlainText>> https://puck.nether.net/mailman/listinfo/cisco-voip<o:p></o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
<p class=MsoPlainText>><o:p> </o:p></p>
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